Customer Ratings & Reviews
- Model:
- CM3401-R3128BL
- SKU:
- 6534970
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the touchscreen, battery life, and performance of the 14" 2-in-1 Chromebook. Many also appreciate its ease of use and the ample RAM for a Chromebook. However, some customers find the weight to be a drawback, and a few have noted limitations with the operating system and its compatibility with certain applications. The price-to-performance ratio is frequently praised.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Work Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.:ery nice and sturdy. Sound quality is very good and very loud. Quick start up and easy to use.
I would recommend this to a friend - Pros mentioned:Processor speed
Nice buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Can’t download things like normal computer but fast and doing what I need for fantasy football.
I would recommend this to a friend - Pros mentioned:Performance
Excellent Chromebook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time buyer for Chromebook. Color and performance are amazing and my kid likes this
I would recommend this to a friend - Pros mentioned:Processor speed
Nice upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good speed with this model. Nice upgrade from a tablet.
I would recommend this to a friend - Pros mentioned:Ease of use
Worth for money as it does what it is suppose to
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good and very user friendly to use for the kids and even grown ups too. I really like it.
I would recommend this to a friend - Pros mentioned:Ease of use
Great Chrome Book
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chrome Book priced right. Very easy to set up. Fast delivery. Thank you Best Buy.
I would recommend this to a friend - Pros mentioned:Battery life
Overall, no complaints
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great graphics and fast start up. Long battery life! Very nice for the price.
I would recommend this to a friend Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying my Laptop Great price shipping was fast recived it one day early. Love Best Buy Thank you
I would recommend this to a friendGreat device for productivity
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this chromebook. Its design is sleek and clean, very attractive. Touch screen very responsive, 2-1 tablet and chromebook, and very fast for productivity. Great device for work and productivity. My only gripe with this one is it doesnt get as bright as i would love it to be and can't seem to find color settings to change the saturation on it. Definitely an indoor use chromebook as there is no antiglare and becomes hard to see the screen when working outside.
I would recommend this to a friendStay away from this one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The build quality on this Chromebook is not that good compared to the other Chromebooks I have, the screws came out by itself and the back panel is now loose, also this Chromebook goes to black screen and stop responding to any inputs once in a while. The solution that has worked so far for me is to leave it untouched over night and somehow it comes back to life next day. None of the other reset options work. I have multiple Celeron, I3 and I5 Chromebooks and never faced any of the challenges I face with this one. Stay away from this model is my recommendation.
No, I would not recommend this to a friendThis device is more than meets the eye!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the sale price of $279.99 there is no comparable chromebook in it's class. The keyboard is very responsive and has decent travel, the glossy coating makes the colors pop (it would be a bit washed out without this), the ryzen APU and iGPU allows this device to breeze through any task. The only downsides are the spotty trackpad (use a mouse) and the somewhat bulky size for a 14" laptop. Overall I would purchase this again!
I would recommend this to a friend- Pros mentioned:Performance
Asus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is wonderful. It is fast and works great.
I would recommend this to a friend - Pros mentioned:Battery life
Great Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Laptop. Works great. Battery life is long. Works well with my school account.
I would recommend this to a friend - Cons mentioned:Weight
Chrombook
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this chrombook for my wife and she loves it... Not to heavy and the price was perfect
I would recommend this to a friend - Pros mentioned:Ease of use
Good laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop, no issues or complaints. Works well for browsing and whatever else I need
I would recommend this to a friend Highly recommended
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As with the 14” HP Chromebook Plus this Chromebook can provide some plus line chrome and low cost pscs. Older Chromebooks feel like the fast fashion equivalent of a computer. The plus line try’s to correct that course in an attempt to create Chromebooks that are worth keeping rather than just throwing them after just a few months of use.
I would recommend this to a friendBest Chromebook I've Owned...When It Works
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this less than two weeks ago. I love the weight and balance. It plows through tasks without an issue. The BIG issue is the processor right now. Easily once a day the screen will freeze, then flicker rapidly before turning off. The backlit keyboard stays on, the display goes black, and the Chromebook totally locks up. I spoke with Geek Squad, and was advised it had to be the processor. Well, it's already been powerwashed TWICE in less than 10 days since purchase. The next closest store with one in stock is about 20 miles away for an even exchange. Otherwise I'd have to be refunded for the first one, then purchase a replacement. This would be a 6-star laptop other than the crap with the operating system. No other Chromebook I've ever owned (and I go back to when they first came out over a decade ago) has ever done this. Is it Chromebook plus, or do I have a dud?!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JCBluenote24,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please allow us to make your experience with ASUS a better one.
Considering the description of the issue, it seems to be a defect. It is best to contact the place of purchase for an exchange while you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2309001636-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for the price and battery life is great
I would recommend this to a friend - Pros mentioned:Battery life
Chrome book
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little computer, perfect for school and battery lasts.
I would recommend this to a friend - Pros mentioned:Performance
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad laptop for simple everyday use. I would recommend this.
I would recommend this to a friend