Customer Ratings & Reviews
- Model:
- E410KA-CL464
- SKU:
- 6568803
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 3.8 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the 14" FHD Laptop's ease of use, affordability, and lightweight design as significant advantages. Positive feedback also highlights the decent battery life and screen quality, making it suitable for various tasks. However, some users point out limitations in processing power, storage capacity, and RAM, impacting performance for demanding applications. The laptop's tendency to overheat during use is another concern raised by some customers.
This summary was generated by AI based on customer reviews.
ScreenOut
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used the laptop twice when it asked to restart. I restarted it and it never displayed anything else. I was so happy to buy it, but now I feel like I made a bad decision.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are sorry to hear about the issue with your display not showing while the device is on. We stand behind our products and continuously strive to improve our customer service. Please follow the troubleshooting steps in our FAQ below. If you have completed all the steps and the issue persists, please contact us at customerloyalty@asus.com and include the link to this review for reference. We will do our best to resolve your case quickly. Your feedback is important to us and helps improve ASUS support channels. Please refer to this case number: N2207007018-0057.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1050298/
- Pros mentioned:Battery life, LaptopCons mentioned:Storage
Great laptop for light tasks
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS 14" Vivobook Go Laptop – Intel Celeron N4500 is a nice laptop for light to medium tasks. It comes with 4GB of RAM Memory and 64GB of eMMC storage. The storage space goes quickly. The operating system and default apps take up over 30GB of storage space. Leaving you around 20GB or less for your files and other apps you’d like to install. With it being limited in storage space, I will mostly use it to browse the web, check emails, and work on a few office documents. The dark color looks good when it’s clean but it doesn’t look too great when it gets dirty. It’s difficult to keep it clean because it gets fingerprints on it very easily. The included charger has a long cable, which is a plus. The charging brick is 30W and isn’t too large. It’s a very compact size. I wish the charger was USB-C and not proprietary. I guess with the laptop only giving you one USB-C port, having the proprietary port won’t eat up a USB-C port. The keyboard feels pretty good to type on. It’s not great, but it will get the job done. The keys are not backlit, so you will need a lamp to type while in a very dark environment. The Enter button has a lime green accent border around it which makes it look a little weird. After a while you get used to it. Speaking of USB-C ports, I wish they provided one on each side. Instead, they provide an older USB port on each side of the unit. The screen has a matte finish that allows you to see the screen well when there’s a light source shining on the screen. The quality of the screen isn’t the best though. It’s not high def and it’s not as clear while looking at it from various angles. I do like how the screen is able to lay flat like the keyboard. I didn’t think I would have a need for it, but it came in handy when I had it sitting on top of some boxes as I was typing invoice numbers from packages. The battery life is decent. I typically turn down the screen brightness to maximize the amount of time I can use it while on battery. The trackpad is something I’ve never experienced before. It has a built in number pad. I assumed I wouldn’t be able to use the trackpad when I turned the number pad on. I was definitely wrong in that regards. I was amazed that when turning it into a number pad, I can type the numbers and math functions and also use it like a normal trackpad. The trackpad ignores number inputs if your finger is swiping across the trackpad. Another plus is that this laptop is silent. There are no fans. It feels strange using a Windows laptop and never hearing the fans kick on. Overall, I was impressed with what this laptop could do for the category it falls under. As long as you don’t have any demanding tasks, this laptop may suit your needs for light to medium tasks.
I would recommend this to a friend Purchase with caution.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my granddaughter and the laptop doesn't work. Spyware and glitches constantly show malicious items. Will not purchase again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Yvonne T,
We sincerely apologize for the issues you're experiencing with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. For assistance in determining the exact cause of the problems that you are experiencing, we recommend that you contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0074" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Misleading
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The package was misleading. It stated that the computer was touch screen when i picked up, it was not. I returned the nest day!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robin W,
On behalf of ASUS and the reseller, we apologize for the misinformation presented regarding the device specifications. This is not the quality of service we aim to provide, and it's not representative of our brand. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Having returned the notebook, we hope that you were able to obtain a replacement that has the touchscreen feature.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2207007018-0053" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
crappy computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.90% of ssd is the system software only thing it is good for is putting in job applications and email
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carl H,
Thank you for sharing your comments regarding the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2207007018-0066" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
You get what you pay for
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We must’ve gotten a defective one because we have to leave it plugged in or the computer shuts off. Would not recommend
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael R,
Please accept our apologies for the inconvenience caused by the notebook not being able to be powered on without the AC adapter connected. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0052" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1012793/
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk laptop as I figured it would be. Had to take it back.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SKH150,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. Providing our customers with high-quality products is our top priority, and we'll forward your feedback to our team for review. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2207007018-0081" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Laptop
It works perfectly for what it’s designed for
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a perfect and inexpensive pc for beginners or for younger aged persons. That isn’t a knock on the slightest, it is designed with a celeron processor and with low hard drive space. But it works amazing for long trips when you or kids want to watch movies or social media videos or just do some word processing. It will also work on some games that are not too graphically intense or requiring higher level performance hardware. But this is a beautiful and lightweight choice with good battery life for those not looking for the newest or most expensive piece of hardware available. It’s perfect to bring to work for your lunch break and small enough to fit in a small bag easily. Boots up great and looks great too. The feel is what I would expect, nothing that would feel cheap or look cheap. Sound and screen and keyboard are also very nice and well designed. Overall it makes me feel a lot better having a cheaper alternative this way I can leave my expensive pc at home and just use this when I need.
I would recommend this to a friend - Pros mentioned:WeightCons mentioned:Storage
Excellent Value Though Limited
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Along the years, I've owned many Asus computers. Some were just the motherboards that I used to build DIY powerful computers. Others, full laptops and I was never disappointed. As for this one, my opinion is that it is a great buy for non-college students and for those who want a very basic laptop for browsing the internet and for simple basic applications. The amount of storage is tiny and I highly recommend the use of cloud storage or you should consider adding an external 400GB or larger SSD. Otherwise, it will be impossible to install or save much locally. If you are considering running games that aren't very basic, stay away from it. On the upside, it is lightweight, extremely portable, and even includes a touchscreen display in addition to being convertible. It also has USB-C, USB-A 3.2, HDMI ports. For a budget friendly laptop, it offers more than I expected although I must admit that my expectations were very low. Do I recommend it? To be honest, only for students who don't need to run CPU intensive applications, or for those who already have a main computer/laptop and want something that allows them to browse the internet, especially for non-business travels due to its lightweight. To rate four stars, I considered the cost which makes it a good value.
I would recommend this to a friend - Pros mentioned:Weight
Great Purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BEST PURCHASE EVER! I love this laptop. It’s super light, great picture, the size is perfect for putting it in your bag. I’ve recommended this laptop to classmates too.
I would recommend this to a friend - Pros mentioned:Battery lifeCons mentioned:Speed
Low-end laptop at a cheap price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The display and battery life are excellent; however, the speed is slow, I frequently turn on the numeric touchpad by accident when I use the touchpad, and I frequently enlarge the text by accident when I use the touchpad. Overall, it's a low-end laptop at a cheap price.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rachel M,
Thank you for sharing your feedback on the Vivobook Go 14 Laptop, and we apologize for the slow performance. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2206041107-0102" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
- Cons mentioned:Ram
A fine laptop for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good enough for the price it's listed at, this laptop is no high-end computer but it gets the job done. Took a little bit of fiddling around with the settings to achieve slightly better operational capacity - the initial settings had enough background programs running to max the CPU, bringing the PC to a crawl - but it runs well enough now to do the simple net browsing, picture loading and website editing my wife needs it to do.
I would recommend this to a friend - Pros mentioned:Ease of useCons mentioned:Speed
Everyday tasks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice little computer. Not fast. Easy setup. Great for simple tasks.
I would recommend this to a friend - Pros mentioned:Ease of use, Weight
Just what I needed.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I needed for my everyday computer tasks. Lightweight, speedy and easy to operate.
I would recommend this to a friend - Cons mentioned:Speed
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is nice looking and light with a nice large screen. The rest I am not a fan of. The 10 key is actually more of a pain rather than a bonus. It will come on if I accidently hit the pad area, then the calculator pops up. The speed isn't great at all. My Chrome book that was 4 years old worked faster and more efficiently than this. I will keep using it as I paid for it, but I will never by this model again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Melissa B,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2208000018-0035" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Weight
Cant be the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price great, once again price is key when i say great for the price, it does everything i need dont expect to much from this little unit. Very light weight
I would recommend this to a friend - Pros mentioned:Ease of use
To Chromebook or not...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This chromebook is easy to set up and start using right away, but I would not have bought a chromebook for my kiddo if I knew it wouldn't print to the office printer that I have. He is autistic and I never knew until it was too late to return. The BB employee should have been more forthcoming with this information when I asked if a Chromebook would work for my situation; at the least should have said, "make sure you have a compatible printer." Know before you go so you can have everything you need.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hpy2day,
We're sorry to hear that the Chromebook is unable to connect to the printer and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Please allow us to make your experience with ASUS a better one.
To further investigate the printer issue you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2206041107-0045" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Speed
Good price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Small but inexpensive. Little slow but does everything needed
I would recommend this to a friend - Pros mentioned:Ease of use
Marvelous
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, it’s a good laptop. So, I could use it to take my online’s classes.
I would recommend this to a friend - Cons mentioned:Memory, Speed
Not Recommend for anything!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is pretty much useless for doing anything productive. It lags, runs like molasses, barely any memory left over to install any new programs... Great computer if you want to click on something and then go run some chores and come back to what you clicked on finally work! A chromebook with the same specs is light years ahead of this thing. I got this because I needed it for programming classes and there wasn't enough memory to install the IDEs for C++ and Java.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ryan,
Thank you for your comment.
We do understand your disappointment with this laptop and the inconvenience this may have caused if it did not meet your expectations. On the contrary, lots of satisfied customers, having positive experience using the product will agree that it is a decent entry-level laptop. It does run basic or light computing applications, without compromising system stability and performance if Windows is always up to date. Additionally, closing unused open browser tabs and clearing cache, or browsing histories, will improve laptop speed. Furthermore, it should have access to a working internet connection since poor and unstable internet service will definitely affect system stability and performance while running web applications. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty