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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 475 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 3.8 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers consistently note the 14" FHD Laptop's ease of use, affordability, and lightweight design as significant advantages. Positive feedback also highlights the decent battery life and screen quality, making it suitable for various tasks. However, some users point out limitations in processing power, storage capacity, and RAM, impacting performance for demanding applications. The laptop's tendency to overheat during use is another concern raised by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 475 reviews
  • Cons mentioned:
    Performance

    Rated 4 out of 5 stars

    School computer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not a fan and the computer was slow. I sold the laptop

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ram, Storage

    Rated 3 out of 5 stars

    Does job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If youre not trying to play games or video intensive apps.; it works. I upgraded m.2 1tb ssd. Memory can not be upgraded. You need more storage for data use external drive.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Bullwhacker,

      We are pleased to hear that you are satisfied with the notebook. Your feedback is greatly appreciated and will be passed to our Product Team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2206041107-0071" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a great choice for its price. It’s lightweight, performs well for everyday tasks, and has a vibrant display. The battery life is decent, lasting about 7 hours, though it could be better. Overall, a solid option for work or school!

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Good Enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get the job done, but lack of RAM and active cooling makes the system slower if used for longer times.

    I would recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its working good, bit slow but great value for the money

    I would recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 4 out of 5 stars

    A little slow, but a good starter laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this for my daughter as a starter to see if she can take care of it before we buy her something more expensive. It's a little slower than I expected but a good starter laptop never the less.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Home laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Up pls great light weight good battery lifeNice laptop for a great price

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Asus for the gold

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautifully simple laptop with an easy plug in adapter. Makes simple word processing and browsing something to not worry about. Light weight and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great light weight laptop with a secret!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is a great little light weight laptop . It is certainly not a high powered gaming machine, but runs well and has a secret. While you cannot expand memory, there is a second bay for an SSD. If you have a little skill you can clone the internal drive and swap the boot dirive to a larger drive for added storage space.

    I would recommend this to a friend
  • Cons mentioned:
    Performance, Storage

    Rated 2 out of 5 stars

    Slow

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice looking and sturdy. Does not have very much storage space and is EXTREMELY slow. Its been slow since day one when I charged it and turned it on to first set it up. I didnt return it and just dealt with it because I had some paperwork due asap and was on a budget. I do NOT recommend this laptop to anyone though.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Secret,

      We sincerely apologize for the slow performance issues you're experiencing with the notebook and for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2208000018-0062" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - System is running slowly -  https://www.asus.com/support/faq/1042398/ Asus

  • Rated 5 out of 5 stars

    Well, worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t use the computer quite as much as I used to because there’s so much that you can do on your phone or your iPad. However, there are still things you need the computer for. This is a solid laptop. I’ve not had any problems since the time I’ve got it I believe that’s a couple years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bought one of these the last time BB had it on sal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good basic notebook computer. The combination keypad/touchpad takes a bit getting used to. It is possible to disable the Windows 11 function that requires you to use MSFT apps. I don't remember how I did it, but I did. MSFT ominously warns you there is no going back from the decision. Who cares. I haven't used it enough to comment on battery life, but in general I do like it. The keyboard is functional. The screen resolution is fine. It seems fast enough for browsing, emails, et all. As others have commented I thought it has a micro SD reader. It does not. 64 gigs of memory ain' t much when the OS takes up 75% of it. That limitation keeps me from giving the product 5 stars. Get yourself a small USB plug in micro SD reader with 512GB card, and keep everything off of the internal drive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice chrome book

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very nice to use and very elegant for kids for their schools

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus computer review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very skeptical about buying this computer, not only about the price but about the processing chip inside because it is a intel celeron but, the computer is very fast. It is very good for work and loads things very quick. The websites i use for work usually make loading then take about 5-10 minutes but when i first tried it it took 1 minute and thirty seconds. I am very happy with my purchase and you should buy it to!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When i got to the store u got taken care of very quick it was really fast and simple all i had to do was confirm my name and email and i was in and out very quick I asked the representative a couple of questions and he was more than happy to answer them so thank you BestBuy My laptop is really fast and affordable i just wanted something simple for school and i love it Its also very lightweight so it fits on my bag with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Dwalker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price and product. Purchase three for my grandkids. They love them. Perfect for their small hands .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Last minute saviors

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and fast service, along with a good price for the laptop that I bought. I was in a pinch when my laptop broke and I needed a new one immediately due to working at home.

    I would recommend this to a friend
  • Cons mentioned:
    Memory, Speed

    Rated 2 out of 5 stars

    Slower than molasses

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew when I went to purchase this that it was very low in memory and so on. I was only purchasing it to be able to access emails when on vacation. It is small and compact however because of the memory and speed of it it’s very very slow, but I only paid $110 on sale. I’m still up in the air if I’m going to return it or not but for my needs, I guess it will suffice if you’re going to purchase this laptop for anything other than checking emails and sending emails think twice.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Brice K,

      We sincerely apologize for the slow system issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Please allow us to make your experience with ASUS a better one.

      To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2208000018-0037" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1042398/ Asus

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for school work. Compact and light. Easy to setup and work with

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fit my needs perfectly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a small, easy to operate, and very portable laptop, at a low price. Sincerely telling you, this unit met every single one of these needs! I sit in my recliner, with an over chair table, and it is perfect for a handicapped person as I. But, it would be great for any person who wants the same things I wanted, and at a remarkable Low price! I really love this small gem!

    I would recommend this to a friend