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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 491 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 3.8 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers consistently note the 14" FHD Laptop's ease of use, affordability, and lightweight design as significant advantages. Positive feedback also highlights the decent battery life and screen quality, making it suitable for various tasks. However, some users point out limitations in processing power, storage capacity, and RAM, impacting performance for demanding applications. The laptop's tendency to overheat during use is another concern raised by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 491 reviews
  • Rated 4 out of 5 stars

    Always valued

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its was outstanding, great customer service and friendly faces

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    its great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its great with a great display and screenshot and typed borderline for formatting

    I would recommend this to a friend
  • Cons mentioned:
    Performance, Ram

    Rated 1 out of 5 stars

    Not worth the money or hassle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This "computer" is awful, spent 30 minutes trying to boot it up, it's slow as molasses and i'm not kidding. I can't even have one tab open without it freaking out. The CPU Utilization was at 100% only having task manager open, it's that horrendous. Please take this review seriously and get something else or save your money. It's just junk, I'm returning it within 24 Hours.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Micah,

      We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Having returned the notebook, we hope that you were able to obtain a functional replacement.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2207007018-0054" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Good midrange computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice computer. I only needed it for a back up computer, but it gets the job done. It has good speed and all the things i required. I would have given it 5 stars, but the battery life is not great. If you do any streaming, it only last about 4 hours. Overall i am pleased with this computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop especially for studying highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing! Very reliable. I would give it a 10/10. Has a calculator as well which is very handy.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and a great price I purchased this for my grandson he absolutely loves it Omg he's very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a very small screen maybe pay extra for a bigger screen its about the size of a sheet of paper but its affordable it does heat up very quickly sooo

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to use for running diagnostics on my vehicles and works perfectly. I have watched some football games streaming with it and also works well especially given the low price. Works great for surfing the interwebs and does what I need it to.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Good choice for starters

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good choice for my kid's first laptop, light weight and he is happy exploring it. Also it connects to the 5G wifi network.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed to complete my online education. Great price!! Very satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for my 8 yr old son and he loves it, easy to use and game playing.

    I would recommend this to a friend
  • Pros mentioned:
    Laptop

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. I brought this for a young man that needed a laptop to complete college work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reviewing my Asus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Really love my asus I can do school play games watch movies go on my social media’s em the playback speed is amazing everything loads perfect timing I will definitely invest into Another asus i rather get an asus instead of an MacBook

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop and great price! I still have this laptop today!!

    I would recommend this to a friend
  • Pros mentioned:
    Laptop

    Rated 5 out of 5 stars

    School laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop, bought for my nephew for school. He enjoys it and it does what needs to be done.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Laptop/Colleg

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my niece who is going back to college and it's perfect. The price was awesome and its battery life is great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good pc for office job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and ease to work pc laptop i use it in my offices and dont have any problem with it good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got exactly what I paid for.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This basic laptop does allow me to create excel, word and some pdf docs. This is its main purpose for me and it works well. Windows 11 runs good in S mode. I give it a 5 star because for the price and meeting my basic expectations. This isn’t a gaming laptop and isn’t a laptop you can fully upgrade but it will get the basic office and web browsing done. So I would recommend it for the bare minimum basic user.

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 3 out of 5 stars

    Good for price but storage is a joke!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Storage listed as a meager 64GB but in reality its 56.8 GB of which 37.1 GB is preinstalled OS. Leaving only 19.7 GB for upur files. It is fine if you want to do this but it should be disclosed!

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.

      We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2206041107-0048" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus