Customer Ratings & Reviews
- Model:
- E410KA-PM464
- SKU:
- 6587794
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 3.9 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the 14" FHD laptop's ease of use, attractive price, compact size, and decent battery life, frequently citing its portability and suitability for basic tasks. However, some users point to limitations in RAM and storage capacity as drawbacks, impacting performance for more demanding applications. Concerns were also raised regarding the lack of a keyboard backlight. The laptop's performance was described by some as slow.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think I was unlucky, it's fine when it's idle, but when I open edge the CPU temp goes from 40c to 90c and locks up and I have to force restart, i don't why Asus wouldn't put a fan in this thing, this laptop feels like it catch fire the bottom gets as hot as the inside of my oven, I'm going to see if I can get a replacement, if anyone at ASUS is reading this review you guys should know you can passively cool a pentium that turbos up to over 3 gigahertz especially sense Intel chips don't have very good CPU governor.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Billy K,
We sincerely apologize for the overheating issue you've faced with the notebook and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2207007018-0072" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent nice work i totally recommend it today don't wait
I would recommend this to a friendSchool
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for school works as well as it should!!!!!!!
I would recommend this to a friendasus review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love my new laptop..its better than chromebook..
I would recommend this to a friendLaptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for starters. Is mainly for my pictures
I would recommend this to a friendGreat Laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer works great, does everything I need it to.
I would recommend this to a friendGreat deal!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendSchoolwork
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for daughter! It was time for a upgrade
I would recommend this to a friendLaptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great budget laptop for anyone trying to do simple things.
I would recommend this to a friendexcellent product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent service and product, fast checkout line.
I would recommend this to a friendQuit working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very sophisticated but good for the price. Problem... Quit working within a month. Won't take a charge
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gary A,
We're sorry to hear that the notebook stopped working and we apologize for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2206041107-0085" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ADDY-YOSE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop sucks. Its very slow. BEST BUY used to be a great place to purchase things, now it isnt. I bought a windows surface pad that broke in one day so naturally i attempted to return it for a new one but was turned down. In addition, the policy for retuning certain items went from 30 to 15 days. The great thing about America is capitalism, so im going to find another place to buy my electronics. Also, I told my grandmother - who loves to shop at bestbuy for us grandkids during holidays - to never shop at BEST BUY again. I wish I could say it was a pleasure doing business, but It wasn't. Great day.
No, I would not recommend this to a friendLook else where
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow computer, very poor on battery life. Screen
No, I would not recommend this to a friendpartsman
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its ok but not great I wish I'd waited a couple of weeks and got the touch screen on sale
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Partsman,
Thank you for sharing your comments regarding the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with high-quality products is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2206041107-0083" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
HP laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Portable, quality laptop computer ever made by Samsung.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Friday,
We are pleased to hear that you are satisfied with the ASUS Vivobook Go 14 Laptop. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2206041107-0108" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Serves it’s purpose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is a good purchase for a 12 year old, but not for an adult.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User624892,
Thank you for sharing your comments regarding the ASUS Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2206041107-0086" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Refurbished
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok but very slow, didn’t work for what I purchased it for
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anastasia M,
We sincerely apologize for the slow performance issue you're experiencing with the notebook and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2206041107-0094" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Not good at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good at all. Every other time we go to use it it says it can’t connect to WiFi and has no network driver to connect to WiFi. We have to fully restart it, and then the WiFi network driver magically appears for us to be scale to connect.
No, I would not recommend this to a friendLaptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too slow. Not worth it. Stay away from this. I wish i can still return this
No, I would not recommend this to a friendIt's alright for basic tasks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's alright for basic tasks and nothing more should be expected
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tyler,
We are pleased to hear that you are satisfied with the notebook. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2206041107-0070" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
