Customer Ratings & Reviews
- Model:
- E410KA-PM464
- SKU:
- 6587794
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 3.9 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the 14" FHD laptop's ease of use, attractive price, compact size, and decent battery life, frequently citing its portability and suitability for basic tasks. However, some users point to limitations in RAM and storage capacity as drawbacks, impacting performance for more demanding applications. Concerns were also raised regarding the lack of a keyboard backlight. The laptop's performance was described by some as slow.
This summary was generated by AI based on customer reviews.
STAY AWAY! Nothing but problems
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute worst laptop I’ve ever owned. It wouldn’t update out of the box, a bunch of errors, you have to sit on top of your router for it to get wifi connection, I finally got it to update to windows that is supported and it still acts up. It’s slow, I’d be ashamed and embarrassed to put an asus badge on this thing. 100% don’t recommend, spend a little extra and get something better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Testingtheworld,
We sincerely apologize for the issues you're experiencing with the notebook and for any inconvenience this may have caused you. To troubleshoot the slow performance issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0108" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
- Cons mentioned:Performance
Asus laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much lag. I but this product just for few work. For that also its able to do
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Priyabrata Tripathy,
We sincerely apologize for the performance issue you're experiencing with the notebook and for any inconvenience this may have caused you.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0104" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
- Pros mentioned:Price, SizeCons mentioned:Ram
HANDY ASUS 14" Laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a laptop that was smaller than my typical 17" version for more light-weight traveling, and this ASUS 14" FHD Laptop is perfect. I didn't need a lot of power, storage or performance when traveling, I just needed a small laptop for quick letters, vendor to-do lists, responding to never-ending emails, and some surfirng usually for product info. One thing I did need was a numeric pad, and while this laptop doesn't have one adjacent to the keyboard, it does have a unique 'reuse" of the built-in touch-pad .... press a "button" and the pad turns into a full-use numeric pad. A little akward, but works well during my travels. The low amount of RAM (4GB) could be of concern to users that run multiple apps concurrently; for me, I usually only have 2, maybe 3, so it wasn't an issue. The overall light-weight design makes my husband happy when he's carting around my rather large laptop bag because I carry a "mini office" of stuff and all the cables I need for numerous deices. You also can't beat the price of this low-end, small laptop. PERFECT!
I would recommend this to a friend - Cons mentioned:Keyboard backlight
Open Box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen had issue open box everything else was great
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jaquan B,
We're sorry to hear that you're having display issues with the notebook and we apologize for any inconvenience this may have caused you. To further investigate this problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0109" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:PriceCons mentioned:Keyboard backlight
Light weight fast charging good price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably one of the best deals for the price I have seen in a long time. Lightweight, though it almost feels cheap due being basically all plastic built. Has lots of good features and potential uses for such an affordable laptop. Battery is fast to charge and has decent life so far, though I am not holding out a lot of hope on that, as most battery life claims, off charger, are greatly exaggerated. I will assume this will be the case on this one as well. The claim is 10 hours. I have not timed this yet. At this price, I do not expect much. I like the windows system in a cheap laptop vs chrome book. Plenty of memory and power. It does seem to want you to operate it within that OS and has hoops to jump through to use different browsers and downloads. It does the job perfectly fine for what I am using it for. Preinstalled with Office. I usually like to use Chrome over Bing, but if you want that, you have to switch out of Windows 11 S to home version. Apparently, you can't undo that and using that system will use up more space, so I am just leaving this as a basically box stock laptop for what I use it for. Screen brightness and clarity are average or better. I really wish it had a backlit keyboard. I feel like that is an under rated or underappreciated feature that is very useful for me due to my tendencies of using these in low light situations or rooms. Numeric touch pad with on/off toggle is kinda cool and saves keypad space. Set up out of the box took a lot longer than I have experienced with other laptops, but not a big issue since its only on initial startup. In summary, well worth the price for what it offers. Many pros, some cons, but not enough to pass up.
Not happy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not to happy about this purchase. I came in around Christmas looking for a laptop for my child. My original choice was an HP but I was told this one would be faster. This thing is SO SLOW he can’t even browse the internet or watch YouTube !
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so happy I got it because I needed a computer asap as my MacBook is broken, I’ve misplaced the charger right after I use it, my husband found it yesterday now that I am trying to use it battery is fully charged but as soon as I put my pin on turned off and no way to turn it on again!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Claudia M,
We're sorry to hear that the notebook is unable to power on and we apologize for the inconvenience this has caused you. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0111" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
- Cons mentioned:Keyboard backlight
screen Glitching
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this laptop cause it was a glitch on the screen
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex,
We sincerely apologize for the display issue you've faced with the ASUS Vivobook Go 14 Laptop and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. We hope that you were able to obtain a functional replacement after returning the notebook.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2207007018-0101" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Best Buy won’t ship me this/worst customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review this item as Best Buy won’t ship it. I’ve called four times, opened cases, and these dirtbags won’t ship it. So the one star is for Best Buy, not the laptop. I’d give zero stars if I could.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Flask,
We're sorry to hear that Best Buy is unable to ship the product to you and we apologize for the inconvenience caused. To further investigate this problem, we recommend contacting BestBuy customer service at 1-888-237-8289.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2207007018-0079" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Performance
Chaep and not worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sup par performance and a watered down Windows. Not worth it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cmaxi,
Thank you for sharing your comments regarding the notebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2207007018-0080" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Delayed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dissapointed in how delayed the loading response time during multiple applications.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Caligirl,
We sincerely apologize for the system performance issue you're experiencing with the notebook and for any inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2208000018-0059" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Average
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s average slower than normal processing speed but you get what you pay for.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wraith,
Thank you for sharing your feedback on the laptop, and we sincerely apologize that the system is running slowly. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2208000018-0051" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Don’t Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficulty using this device. Would not purchase again or recommend
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ShondaW,
Thank you for your comment.
We do understand the inconvenience this may have caused you if you are experiencing difficulty using this laptop. On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent entry-level laptop that is perfect for running popular computing applications, without compromising system stability and performance. If this is your first experience with WINDOWS 11, we recommend to visit Microsoft's Knowledge Base: https://support.microsoft.com/en-us/meetwindows11 on tips on how to navigate smoothly within the OS. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
not so bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so bad!! Cheap but works by locking!! Don´t buy it again!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gemenet,
Thank you for sharing your comments regarding the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with high-quality products is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2208000018-0049" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Mouse key pad stop working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got in November and only had for 5 months and the mouse pad no longer works barely use it and for it to stop working is disappointing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ozzie W,
We're sorry to hear that the touchpad on the ASUS Vivobook Go 14 Laptop stopped working and we apologize for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0112" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Touchpad abnormal problems - https://www.asus.com/support/faq/1042539/
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow out of the box and already saying "memory low" without installing anything else. If the return window hadn't lapsed before we opened it, it would have been returned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear M3lycett,
We sincerely apologize for the slow performance issue you're experiencing with the notebook and for the inconvenience this has caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0103" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
LAPTOP IS NOT GOOD. DO NOT ORDER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this Laptop 30 days ago and it has already stopped working. And I was told I wouldn't be getting a refund for it. Very bad product. Do not purchase. They are not good at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Allison P,
We're sorry to hear that the notebook stopped working and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0094" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Best Buy Bad Returns Policy Asus 14 FHD Laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System Keeps Freezing. Best Buy wont take it back. Bad returns policy.
No, I would not recommend this to a friend- Pros mentioned:SpeedCons mentioned:Ram, Storage
Well Built Budget Laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having tried several different budget laptops I didnt think this one would be different. It is different and in a good way. If you are loooking for a laptop for basic Budget laptops can run a full gambit of quality and value. They either feel cheap, are slow, poor screen or not enough storage. This device goes against all of that.....except for storage. The computer also come installed with Windows 11 S. The S means you can only install applications from the Microsoft Store. No third party apps can be installed. This is good if you are worried about viruses but limits your ability to configure the machine. However, the limitation of the S operating system can be turned off. Pros * While plastic, a solid and well built feel * Good speed for a budget laptop * Solid keyboard that is responsive * Interesting 10 key built into the trackpad * HDMI port built in Cons * Only 64GB of storage * Only 4GB RAM (bare minimum for running Windows 11 efficiently) * Set up with Windows S (but that can be turned off if desired) * Laggy power on This is the best budget workstation I have used. If you are looking for a laptop with a solid build and specs, this would be the one to purchase.
I would recommend this to a friend Asus Laptop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably one of the worst laptops I've ever used would not recommend
No, I would not recommend this to a friend