Customer Ratings & Reviews
- Model:
- E410KA-PM464
- SKU:
- 6587794
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 3.9 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the 14" FHD laptop's ease of use, attractive price, compact size, and decent battery life, frequently citing its portability and suitability for basic tasks. However, some users point to limitations in RAM and storage capacity as drawbacks, impacting performance for more demanding applications. Concerns were also raised regarding the lack of a keyboard backlight. The laptop's performance was described by some as slow.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Storage
Wouldn't recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont have no space for anything and first time it updated windows downloaded something that took all the memory and hacked my google support text said they never see that happen told me return it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Raymond,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2207007018-0100" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Storage
Do not buy. Invest in something more expensive.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it zero stars I would. This was a gift for my son, but it doesn’t work AT ALL. Hardly any storage. Bought a hard drive and it still doesn’t help. This is the worst purchase ever.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MatthewJ,
We're sorry to hear that the notebook is not working properly and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problem you're experiencing or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2207007018-0099" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Performance
Bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Continuous lagging and slow running when typing a word
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ThomasA,
Thank you for your comment.
We do understand your disappointment with this laptop and the inconvenience this may have caused if you are experiencing system lag.. On the contrary, lots of satisfied customers having positive experience using the product will agree that it is a decent entry-level laptop. It
runs popular basic and light computing applications, without compromising system stability and performance as long as Windows is always up to date. Additionally, while accessing web applications, ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Performance
Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s brand new and it keeps freezing and it won’t connect to my Internet when it’s right next to the modem. My name is Sarah click on that hit on. It doesn’t do anything so I’m not very satisfied with this computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Patriciaa C,
We're sorry to hear that the notebook is freezing and unable to connect to the wi-fi. This is not the kind of quality to expect from our products and it's not the norm. Based on the issue described, we recommend restoring the BIOS settings. The following FAQ below provides the troubleshooting steps. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2207007018-0082" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to Restore BIOS Settings - https://www.asus.com/support/faq/1044842/
Much too slow for the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this to run basic things. The system is much too slow. For example, going on an internet browser and searching caused it to lag significantly. Not to mention, when you first turned it on, it took a significant amount of time to even start up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jamie,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused regarding the speed or performance of this laptop. On the contrary, lots of satisfied customers, having positive experience using the product, will agree that it is a decent entry-level laptop that runs basic or light computing applications, without compromising system stability and performance if Windows is always up to date. Furthermore, while accessing web applications, please ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. Additionally, clearing internet cache or browsing history and closing unused browser tabs will improve system performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
where is my stuff?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.still waiting on it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Army,
We're sorry to hear that you haven't received the product and we apologize for the inconvenience caused. This is not the kind of experience we want our customers to have with our resellers. To further investigate this problem, we recommend contacting Best Buy's customer service at 1-888-237-8289.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, email us at [email protected] and include the case number "N2206041107-0081" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Storage
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not a fan and returned the item. The small built in hard drive was slow and the system would run slow with nothing but windows installed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear J Rod,
Thank you for sharing your comments regarding the ASUS Vivobook Go 14 E410KA Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
Although you have returned the laptop, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2207007018-0107" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Ram
Worst laptop I've ever used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this laptop you will only end up disappointed. Any less than 16gb ram won't be enough for windows 11 This is a waste of plastic
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joseph D,
Thank you for sharing your comments regarding the notebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2207007018-0089" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Lag & freeze
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a lot of difficulty with this laptop. It has either frozen on me or has a long lag time.. and this is just trying to go between web pages, or opening a spreadsheet and my emails.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SherriK,
We're sorry to hear that the notebook is lagging and freezing and we apologize for the inconvenience this may have caused you. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2208000018-0060" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
- Cons mentioned:Ram
Save up and buy a better laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why do they still sell computers with 4GB RAM when it’s obvious that it’s not enough memory to handle every day multitasking?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael D,
Thank you for sharing your comments regarding the ASUS Vivobook Go 14. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2207007018-0093" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
STAY AWAY! Nothing but problems
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute worst laptop I’ve ever owned. It wouldn’t update out of the box, a bunch of errors, you have to sit on top of your router for it to get wifi connection, I finally got it to update to windows that is supported and it still acts up. It’s slow, I’d be ashamed and embarrassed to put an asus badge on this thing. 100% don’t recommend, spend a little extra and get something better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Testingtheworld,
We sincerely apologize for the issues you're experiencing with the notebook and for any inconvenience this may have caused you. To troubleshoot the slow performance issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2207007018-0108" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
- Cons mentioned:Performance
Asus laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much lag. I but this product just for few work. For that also its able to do
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Priyabrata Tripathy,
We sincerely apologize for the performance issue you're experiencing with the notebook and for any inconvenience this may have caused you.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2207007018-0104" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
- Pros mentioned:Price, SizeCons mentioned:Ram
HANDY ASUS 14" Laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a laptop that was smaller than my typical 17" version for more light-weight traveling, and this ASUS 14" FHD Laptop is perfect. I didn't need a lot of power, storage or performance when traveling, I just needed a small laptop for quick letters, vendor to-do lists, responding to never-ending emails, and some surfirng usually for product info. One thing I did need was a numeric pad, and while this laptop doesn't have one adjacent to the keyboard, it does have a unique 'reuse" of the built-in touch-pad .... press a "button" and the pad turns into a full-use numeric pad. A little akward, but works well during my travels. The low amount of RAM (4GB) could be of concern to users that run multiple apps concurrently; for me, I usually only have 2, maybe 3, so it wasn't an issue. The overall light-weight design makes my husband happy when he's carting around my rather large laptop bag because I carry a "mini office" of stuff and all the cables I need for numerous deices. You also can't beat the price of this low-end, small laptop. PERFECT!
I would recommend this to a friend DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. I can't believe they can get away with selling this.
No, I would not recommend this to a friend- Pros mentioned:PriceCons mentioned:Keyboard backlight
Light weight fast charging good price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably one of the best deals for the price I have seen in a long time. Lightweight, though it almost feels cheap due being basically all plastic built. Has lots of good features and potential uses for such an affordable laptop. Battery is fast to charge and has decent life so far, though I am not holding out a lot of hope on that, as most battery life claims, off charger, are greatly exaggerated. I will assume this will be the case on this one as well. The claim is 10 hours. I have not timed this yet. At this price, I do not expect much. I like the windows system in a cheap laptop vs chrome book. Plenty of memory and power. It does seem to want you to operate it within that OS and has hoops to jump through to use different browsers and downloads. It does the job perfectly fine for what I am using it for. Preinstalled with Office. I usually like to use Chrome over Bing, but if you want that, you have to switch out of Windows 11 S to home version. Apparently, you can't undo that and using that system will use up more space, so I am just leaving this as a basically box stock laptop for what I use it for. Screen brightness and clarity are average or better. I really wish it had a backlit keyboard. I feel like that is an under rated or underappreciated feature that is very useful for me due to my tendencies of using these in low light situations or rooms. Numeric touch pad with on/off toggle is kinda cool and saves keypad space. Set up out of the box took a lot longer than I have experienced with other laptops, but not a big issue since its only on initial startup. In summary, well worth the price for what it offers. Many pros, some cons, but not enough to pass up.
- Cons mentioned:Keyboard backlight
Open Box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen had issue open box everything else was great
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jaquan B,
We're sorry to hear that you're having display issues with the notebook and we apologize for any inconvenience this may have caused you. To further investigate this problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2207007018-0109" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard backlight
screen Glitching
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this laptop cause it was a glitch on the screen
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex,
We sincerely apologize for the display issue you've faced with the ASUS Vivobook Go 14 Laptop and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. We hope that you were able to obtain a functional replacement after returning the notebook.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2207007018-0101" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not happy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not to happy about this purchase. I came in around Christmas looking for a laptop for my child. My original choice was an HP but I was told this one would be faster. This thing is SO SLOW he can’t even browse the internet or watch YouTube !
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so happy I got it because I needed a computer asap as my MacBook is broken, I’ve misplaced the charger right after I use it, my husband found it yesterday now that I am trying to use it battery is fully charged but as soon as I put my pin on turned off and no way to turn it on again!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Claudia M,
We're sorry to hear that the notebook is unable to power on and we apologize for the inconvenience this has caused you. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2207007018-0111" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Best Buy won’t ship me this/worst customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review this item as Best Buy won’t ship it. I’ve called four times, opened cases, and these dirtbags won’t ship it. So the one star is for Best Buy, not the laptop. I’d give zero stars if I could.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Flask,
We're sorry to hear that Best Buy is unable to ship the product to you and we apologize for the inconvenience caused. To further investigate this problem, we recommend contacting BestBuy customer service at 1-888-237-8289.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at [email protected] and include the case number "N2207007018-0079" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
