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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 497 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers express satisfaction with the 14" FHD laptop's ease of use, attractive price, compact size, and decent battery life, frequently citing its portability and suitability for basic tasks. However, some users point to limitations in RAM and storage capacity as drawbacks, impacting performance for more demanding applications. Concerns were also raised regarding the lack of a keyboard backlight. The laptop's performance was described by some as slow.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 497 reviews
  • Rated 1 out of 5 stars

    Trash Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is acomplete waste and good for nothing laptop. Too slow and crash all the apps.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Ranjit,

      We sincerely apologize for the performance issues you're experiencing with the notebook and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm.

      To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0110" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) -  https://www.asus.com/support/faq/1038855/ Asus

  • Pros mentioned:
    Battery life, Size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Wallet friendly entry level laptop

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a Windows laptop that didn’t break my budget. This ASUS really surprised me. Being inexpensive, it is loaded with everything an entry level laptop should have. With a 14 inch Full HD screen, it’s easy on the eyes. The 4GB of memory is sufficient to run streaming and web browsing apps. 10 hours of battery life kept it running all day for me. An HDMI port lets me run it on a large screen when I need it. A headphone jack and Bluetooth helps me enjoy games, music and meetings in private. At about 3 pounds, it’s easy to carry around. The camera works great on video calls. After the initial setup, it’s quite quick on startup. The setup is typical of any Windows system, going through the customizations and updates we’re familiar with. It comes with Windows in S mode. This restricts you Windows Store apps and Edge as a browser. If you need to expand your options, you can switch out of S mode. The 64GB storage was enough for simple needs. I had about 20GB usable after all updates were installed. With 3 USB ports, you can easily add devices for more storage and accessories. Used as a work from home system, it performed really well. If you’re looking for a budget friendly basic laptop, this is worth consideration.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    junk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it turned on and quit working..junk not worth the time to get a ride to return it..

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Timothy W,

      We're sorry to hear that the notebook stopped working and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.

      Hard Reset
      1. Remove the AC adapter.
      2. Press and hold the power button for 60 seconds.
      3. Reconnect AC adapter.
      4. Turn on the power of the device.

      Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0085" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 1 out of 5 stars

    Slow

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    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer isn’t working well so just buy at month ago and is really slow

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Guadalupe Z,

      We sincerely apologize for the issues you're experiencing with the notebook and for the inconvenience caused. To troubleshoot the slow performance issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0095" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - System is running slowly -  https://www.asus.com/support/faq/1042398/ Asus

  • Rated 1 out of 5 stars

    Not worthy

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    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for, the laptop is so slow…..

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Marco M,

      We sincerely apologize for the slow performance issue you're experiencing with the notebook and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0083" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/ Asus

  • Rated 1 out of 5 stars

    If you want fast this isnt for you

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    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it but didn’t realize it had a slow processor so it wasnt for me.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MooMoo,

      Thank you for sharing your comments regarding the ASUS Vivobook Go 14 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2207007018-0086" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 1 out of 5 stars

    Slow computer

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    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That computer is a piece of sh, very very slow not recommended

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Angel R,

      We sincerely apologize for the slow performance issue you're experiencing with the notebook and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0098" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - System is running slowly -  https://www.asus.com/support/faq/1042398/ Asus

  • Pros mentioned:
    Size
    Cons mentioned:
    Performance
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Basic Compact Laptop

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my all time favorite form factor for a traveling laptop. Big enough to see what you are doing and small / light enough to easily carry around. Before I go on, this is a very basic machine and suited for "light / casual use" Running more than one thing at a time can really bog down the system. This being said, if you are on a tight budget and only need access to email, web browsing, and light word processing, the Asus 14" FHD Laptop is a good choice. This has a lay flat screen and does not fold over completely backwards. The display is pleasant and bright enough to enjoy streaming content. As for sound, considering the price point it is good but much better with external speakers or ear buds. Charging is with a barrel connector and wall wart style transformer. I really wish this was USBC to make it compatible with just about everything else I have but I can understand this decision was possible due to cost. Not the end of the world but if I could change one thing that would be it. The form factor is quite satisfying in the hand. The cover seems to be metal and the base plastic. I am often concerned about rigidity but not with this unit. Picking it up by the corner does not affect the touch pad or produce false inputs. Actually feels quite solid! Using the keyboard is pleasant and the keys have good response and feel. The star of the show is the touch pad which doubles as a number pad. This works quite well but is hard to "touch type" as you are pressing a spot on a fairly smooth surface and keeping your hand in place without looking is not that easy. That being said, the one thing about this size of laptop is the lack of a number pad. I must say this is a nice feature for any small form factor laptop.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Performance, Ram

    Rated 4 out of 5 stars

    Nice cheap machine for running a lightweight Linux

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A steal for the price, but know what you are getting. Plan on spending another $50-$75 on a 500GB or larger SSD, but the slot is present for it and it is easy to install (you will need to provide the screw, though). The screen is pretty bad. but okay for non-photo office-type work indoors. 4GB is not enough memory for Windows 11, and it's a bit sluggish. I was pleasantly surprised, however, to find that Linux ran "out of the box" on this machine with no hiccups. I bought this machine to run a stripped-down "distraction free" set of programs (writing, coding -- no web/youtube/facebook), and it will do nicely.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    offers good performance for the price

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this laptop, and its compact features make it one of my favorite laptops. It is so lightweight and easy to handle that I can fit it in my backpack. The battery life is good, and I can use the laptop without recharging for 10 hours. Every time, it takes 1 hour to get fully charged. The keyboard is smooth and comfortable. The trackpad is also smooth and works well. There is no lag; even when I move between different applications, the speed is fine, and I do not feel any interruption. The screen quality is acceptable. I have used it for watching videos and playing games, and for both, it was pretty fast and smooth. It does not get hot when it is working, and the performance also does not decrease. I like the weight of the laptop most, as it is so lightweight and easy to carry even in my purse. The keyboard does not make much noise, and it is pretty smooth and soft. The battery works perfectly, allowing me to work all day without interruption. The colors on the screen are vibrant and sharp. Overall, the laptop is reliable, portable, and offers good performance for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Great laptop for the price

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your looking for a gaming laptop this is not the laptop for you. You can play very very basic games but this is the laptop you get for someone that is looking for a very beginner latop just to get them one. If you looking for a latop for your parrents or grandparents for basic stuff like getting on the internet, checking there E-Mail sending pictured of christmas or a birthday then this is your laptop. Now i only gave it 3 out of 5 stars not because of it being a bad laptop but because it's a very basic laptop. You not going to toss Diablo 4 orMonster hunter on here and be doing some 180 FPS gaming no to mite get the game to load but with the size of the Hard drive you mite only get the one game installed. And it mite load but most definatly you will be getting 1 to 2 frames per second. Out of the box it's very easy to setup and update. Just make sure you have it connected to your internet and about 30 to 45 minutes to have the updates installed and updated on your system. Like i said if your looking for a very basic system this laptop will get the job done. It's only downfall for a basic system is the amount of hard drive space on the system. I get it they have to cut cornners to make it more afordable but i think the hard drive space is one of the most important items you need for any system. I can recomend this system but for a limited crowd that is looking to send/receive emails and get on the internet.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jeff,

      We are pleased to hear that you are satisfied with the notebook. We are committed to providing our customers with the highest quality products, and your feedback will be forwarded to our Product Team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2206041107-0061" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    The Perfect Notebook

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS Notebook meets my requirements and then some. First, it is very lightweight. My career is in Information Technology (IT) and I have a few laptops, both Windows based and Mac two of which were recently acquired (last two years). This new ASUS is definitely the lightest in weight. A must have is a display that is sharp and clear. This ASUS checks the box. The ASUS Chromebook has several items I didn’t know I wanted. The first being the large display value on the keys, so much easier to find the correct key! A number pad incorporated into the mouse pad. How come no one ever thought of this before, genius. Add the advance features of the camera where you can set a lighting mode that is best for you and the ASUS is a winner. Additionally, this ASUS has a feature I have always wanted, a lightweight cable. The ASUS comes with a power adapter that is less than two inches square. I really appreciate that “ASUS” is on the power adapter, so I know which cord goes with this notebook. Also, the cable has a Velcro cord tie permanently attached, nice. You wouldn’t expect to care about the power adapter/cord but it goes where the Chromebook goes, so it matters. If the prongs folded flat for travel, the power cord would be perfect. Another feature, the screen can lay completely flat. I wasn’t sure why I would need this. Turns out it makes it very easy to share your screen. I have used this feature more than expected, e.g. looking up a part and being able to have the handyman confirm it’s the correct one. Setup took a bit of time, 40 minutes to load updates, so keep it plugged in. Overall setup time was about an hour. I was paying attention and during setup I specifically said to setup as a new laptop. Meaning not to bring any backup and/or settings/bookmarks from another laptop backup stored in the cloud. The setup process ignored my selections and loaded a backup of another laptop from the cloud. That was disappointing. Easy enough to delete everything.

    I would recommend this to a friend
  • Cons mentioned:
    Memory, Storage

    Rated 3 out of 5 stars

    What you need to know

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very budget machine, its main flaw is the display, very low resolution and really bad angles of view, you have to be looking at it at the perffect angle for it not to look completely washed out. The built is good, sturdy machine, but the internal components are lacking, the limited processor, the low ram and very little storage. Not recommended, you can find similar priced machines that offer more.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Performance
    Tech Insider Network Member

    Rated 3 out of 5 stars

    OK if you want a Windows feel

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unboxing – The packaging is very plain but that’s what I would expect. Basically a box with all of the accessories you need to use. They are packaged well and seem to be well-protected for shipment. Touch and feel – As laptops go it’s pretty light as compared to most full-function (more on that in a bit) laptops but a bit heavier than a Chromebook. The keyboard and trackpad are sturdy and the keys have a bit of a tactile feel when depressed – much like any other laptop. The number pad capability on the trackpad is a nice feature however did not use it as much as I thought on this system. The only real issue I had in this category is that the lid does not have a very sturdy feel always felt like there was a lot of flex on the screen when I opened and closed it. Setup - not sure why every Windows PC (yes even with the Windows S mode) takes 2 days' worth of updates (maybe exaggerating a bit but it seems way too long). After setup things were ready – not the usual bloatware that you get with others. Did take a bit of research to get the basic app and software functionality on the system and Windows 11 S handles things a bit differently. But once I got through that everything functioned as I would expect. Functionally – let me start by saying if you expect Windows laptop-type functionality here you will be very disappointed. Windows 11 s, while it looks like Windows the performance is more along the lines of a Chromebook and a lower-end one at that. I did notice some major performance issues in internet browsing and some large Excel files – that said it did perform all of the basic functions of email, word, and some light PowerPoint with no issues. I was able to do some picture clean up but video editing chokes the system. I didn’t find anything that it would do but several apps you could tell push the limits of its capability. I believe this is a mix of the Windows S capabilities and system hardware constraints. Before I leave this just a word about Windows S – if you only use apps from the apps store then it works fairly well – anything outside of that can be a problem. Bottomline – if you expect a Windows laptop performance you’ll be disappointed – if you want a Chromebook price with a Windows feel then this would be the ticket. My recommendation would be to just go for a Chromebook instead.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Way better than expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reviews are up and down for a standard laptop with nothing super crazy about it but for the price point i decided to get it as mine was old and done for. Im absolutely pleased with this laptop and what it does for me. Theres a few games i play on it (nothing crazy older online games)and it does what i need. Everyone says the multiple tab issue causing it to be freezing and slow. I also use it for tuning my vehicles aswell and its so nice. But in terms of freezing I havent had that yet with my schooling im doing and i usually have 4 tabs open. All in all it does exactly what i need it to for the basics. So if you dont need anything crazy and basic absolutely grab this especially on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    HP laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bargain! This is a great price and i would recommend it if you dont have a lot you want to do. The add ons are good but i dont need it for gaming. I would highly recommend this laptop

    I would recommend this to a friend
  • Cons mentioned:
    Ram, Storage

    Rated 3 out of 5 stars

    It's Fine I Guess

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop advertises as 64gb storage and 4gb ram. Unfortunately Windows 11 uses 51gb storage and 3.4gb ram to run, apparently. The laptop lags when using the web. Not worth more than $125, but I paid 90$ so I'm not mad.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Morgan,

      We sincerely apologize for the performance issue you're experiencing with the notebook and for any inconvenience this may have caused you. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2206041107-0107" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - System is running slowly -  https://www.asus.com/support/faq/1042398/ Asus

  • Rated 4 out of 5 stars

    Used for browsing and gaming.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a windows laptop for an urgent employee test. I went online and found this reasonably priced laptop that met my needs. I was able to take the test and this laptop is now used for general browsing and gaming and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Best buy has best deals!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and compact size and very durabl an awesome laptop all aound

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    New laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is very quick and the picture quality is clear and bright.

    I would recommend this to a friend