Customer Ratings & Reviews
- Model:
- E410KA-PM464
- SKU:
- 6587794
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 3.9 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the 14" FHD laptop's ease of use, attractive price, compact size, and decent battery life, frequently citing its portability and suitability for basic tasks. However, some users point to limitations in RAM and storage capacity as drawbacks, impacting performance for more demanding applications. Concerns were also raised regarding the lack of a keyboard backlight. The laptop's performance was described by some as slow.
This summary was generated by AI based on customer reviews.
Gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for Christmas. I think my daughter will love it.
I would recommend this to a friendComputer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product pppppppppppppppppppppppppppppppppppppp
I would recommend this to a friendMy ASUS computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS these computers ain't no good I got one and I don't like it I waited too late to send it back but things pop up on it and you don't even click on it and you can't never you can't get the website right. You get what you pay for.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shirley K,
We sincerely apologize for the system performance issues you've faced with the notebook and for the inconvenience. This is not the kind of quality to expect from our products, and it's not the norm. To further investigate the problems you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2208000018-0052" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ASUS warranty worthless, Best Buy does not care
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the laptop in August 31, 2024. 6 months later tried to use it for ZOOM. Microphone does not work. The laptop is not under store warranty, but it is under ASUS warranty. ASUS tech support cannot fix it by phone. Their website sends to BestBuy for "warranty service". Best Buy refuses to provide any assistance for free. So, the laptop is of no use for me, ASUS warranty does mean anything, Best Buy does not care. One star is one too many for this laptop, ASUS and Best Buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SenderF,
We regret to hear that the microphone on the notebook is not working, and we apologize for the difficulties you have encountered trying to get the device repaired. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please send us an email at [email protected] and include the case number "N2207007018-0105" as a reference so that we can further investigate this issue. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
TRASH COMPUTER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TRASH! BARELY USED THE COMPUTER AND ALREADY THE COMPUTER CANT CHRAGE WITH BEING CONNECTED TO CHARGER. BATTERY IS A PIECE OF CRAP. DO NOT BUT THIS CONPUTER. ITS TOTAL TRASH AND THE MAKERS ABSOLUTELY KNOW IT. NEVER BUYING THIS BRAND EVER!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Roshonda B,
We're sorry to hear that the notebook is not charging and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2207007018-0092" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Troubleshooting - Device’s Battery not supplying power/charging, Battery not charging to full, Unable to power on via battery - https://www.asus.com/us/support/faq/1012793/
Asus review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Doesn't even restart in under 30 min. Will be returning. It was cheap, but still expect it to be able to perform basic functions. Completely unusable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Adam P,
We're sorry to hear that the notebook is unable to power on and we apologize for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Before returning the device, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, you can contact the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at [email protected] and include the case number "N2207007018-0084" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unless your using it as is , the computer cant handle any new software
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User402682,
Thank you for sharing your comments regarding the ASUS Notebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2207007018-0097" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Items were missing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t receive what I paid for and couldn’t get assistance with a refund
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PatriciaL,
Thank you for your feedback.
We certainly understand your disappointment and the inconvenience this may have caused if you received a different laptop. Typically, we recommend to contact your seller for a resolution if a different product was delivered to you. Should you need further assistance with the laptop, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
