Customer Ratings & Reviews
- Model:
- F512DAEB55
- SKU:
- 6358558
to a friend
Customers are saying
Customers admire the 15.6" Laptop for its ample storage, lightweight design, and backlit keyboard. It is considered a great value for its price and is easy to use. However, the battery life is a significant drawback.
This summary was generated by AI based on customer reviews.
I bought this laptop a week ago brand new
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.and the laptop will not turn on. I used 2 different power cords and the laptop is dead. Unbelievable.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Deedee,
If the laptop will not power on, boot up or it's just black screen, please do the following.
Verify if the laptop is conected to a known good power outlet or AC source. Please try another known good power source and ensure the power button is being pressed all the way down in order to trigger a power on signal.
Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until battery was charged.
If you need further assistance, please email me at [email protected] and I will be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
BEEN IN REPAIR MORE THAN ITS BEEN IN USE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From the start, there have been issues with the computer turning on. I would have to hit the switch several times, hold it, dont hold it etc to get the thing to power up. I thought it was just a "quirk" I would have to get used to on my new computer, and that I would figure it out. Fast forward a couple weeks and it wont power up at all. I called ASUS service, and they suggested I bring it to the GEEK Squad, as they were an authorized service center. Sooo, I call them, and they schedule an appt for me to bring it in...3 weeks later. Now its been 3 more weeks, and the only thing I know is that "We're sending your device to the vendor for additional repair work". Absolute garbage.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear LastASSus,
Certainly understand your disappointment and the inconvenience this may have caused you.
To power on the laptop successfully, the power button needs to be pressed all the way down in order to trigger a power on signal.
Normal turaround time for ASUS warranty service is within 7 business day from date the product was received at the service center.
If you still did not received the laptop from service and need further assistance, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty