Customer Ratings & Reviews
- Model:
- CX5501FEA-I5256
- SKU:
- 6512609
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the keyboard responsiveness, performance for gaming and general use, and the large screen size of this Chromebook. Positive feedback also highlights the excellent battery life and sufficient RAM for multitasking. While some find the device heavier than expected, the overall experience is largely positive. The stylish design is also frequently praised.
This summary was generated by AI based on customer reviews.
Yeah, its nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice tablet. I got it not fully knowing that this item was an oversized tablet. When I got used to it, it worked nicely for work(LMT). I have yet to play any games on it unfortantly. When I do I'll try to remember to update this.
I would recommend this to a friendGood laptop overall
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall pretty good i got the laptop for my mother and she finds it easy too use and works well overall
I would recommend this to a friendHappy Mom
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is absolutely wonderful gift for my son I'm so glad that I was helped in the store to then go home and find the best one which was awesome for me They didn't force me to buy something in store They really made sure I had the best
I would recommend this to a friendOwned
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ready good for normal users, good product and good quality,,,
I would recommend this to a friendChrome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t used it bought it for xmas for my son. Looks great and is light weight
I would recommend this to a friendSolid Chromebook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound could be louder for a "gaming" Chromebook, but great build quality and responsiveness
I would recommend this to a friendLeast amount of issues compare to other brands
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our company is chrome shop with Gsuite. We have used HP, Samsung, Acers, and ASUS. This model has least amount of issues compare to other brands.
I would recommend this to a friendAmazing detail
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was perfect, great detail in colors of laptop,light weight
I would recommend this to a friendNot bad for a Chromebook.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Chromebook for my nieces to use school work. While I’m not a fan of Chromebooks. This one is a quality build with more than enough power.
I would recommend this to a friendAwesomeness
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Fast delivery. Easy to use. Great battery power. Would recommend it to my friends and family.
I would recommend this to a friendLove this Computer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this computer. I love that I can turn it to tablet mode to edit photos.
I would recommend this to a friendAsus Chromebook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has been a great laptop so far. no more waiting for start up, its ready to use when I open it.
I would recommend this to a friendComputer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied with my purchase of this computer
I would recommend this to a friendASUS Chrome book
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the speed of the processor and how well it worked The games were also fun to play
I would recommend this to a friendBest best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to win a 400$ gift card :) Thank you) i bought the laptop for my son, he is very happy
I would recommend this to a friendGood for the price
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smooth operation for the price it’s a decent laptop
I would recommend this to a friendHooray.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter's happy with the new laptop, and I have something that's a nice multi purpose laptop now.
I would recommend this to a friendASUS Chromebook
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice ASUS Chromebook, won't be doing much gaming, but should satisfy my requirements for a laptop
I would recommend this to a friendperfect for my needs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.exactly what I wanted - large screen - fast - simplicity of Chromebook
I would recommend this to a friendNot happy, but not sure who to be upset with.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m still undecided. I purchased this Chromebook for my middle child because she is doing her senior year from home. I purchased the ASUS brand because I got my oldest daughter one for her first year of college, and she absolutely loves it. This one is a different model but the graphics are amazing plus the memory. I bought this Chromebook on 8/18/20223, and we didn’t receive it until 8/23/2023. My daughter went to use her Chromebook earlier this week and it wouldn’t do anything. There was nothing but a black screen. The power light on the side would flash every 4 seconds which when I looked it up it said it had something to do with the motherboard. I brought it in and went to the return desk and he sent me to the Geek Squad. She messed with it for a while and found that if you hold down the power button and the refresh button it wakes up or resets the battery for the motherboard. I asked her with this being a brand new Chromebook should I be worried about this. She said, well we can swap it out but I don’t think you will have any more issues out of it. Then she said I needed to make a decision because today 8/30/2023 was the last day I could do anything. Which was surprising to me considering I did pay for it on the 18th, but did not receive it until the 23rd. So again, I’m not sure if I should be upset with ASUS or with Best Buy right now. But I’m not very happy. I just wanted to know from the tech at Geek Squad why it did that in the first place, and a solid yes or no on whether to replace it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeremy C,
We sincerely apologize for the poor experience you had with your ASUS Chromebook not booting properly. This is definitely not the norm and is not the kind of quality to expect from ASUS products. This may happen sometimes if there is a buildup of static electricity on the motherboard of the device, this is to prevent damage from the device. Holding the power button and refresh key essentially hard resets the device, this does not affect any files or programs on the device, and should allow you to boot normally after the static electricity has been discharged. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2301048713-0003" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support