Customer Ratings & Reviews
- Model:
- CX5501FEA-I5256
- SKU:
- 6512609
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the gaming capabilities and smooth performance of this Chromebook. They appreciate the touchscreen feature, which allows for versatile use, and the long battery life that meets expectations. While some find the device slightly heavy, many are pleased with the overall value and screen size.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Motherboard issue
Not happy, but not sure who to be upset with.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m still undecided. I purchased this Chromebook for my middle child because she is doing her senior year from home. I purchased the ASUS brand because I got my oldest daughter one for her first year of college, and she absolutely loves it. This one is a different model but the graphics are amazing plus the memory. I bought this Chromebook on 8/18/20223, and we didn’t receive it until 8/23/2023. My daughter went to use her Chromebook earlier this week and it wouldn’t do anything. There was nothing but a black screen. The power light on the side would flash every 4 seconds which when I looked it up it said it had something to do with the motherboard. I brought it in and went to the return desk and he sent me to the Geek Squad. She messed with it for a while and found that if you hold down the power button and the refresh button it wakes up or resets the battery for the motherboard. I asked her with this being a brand new Chromebook should I be worried about this. She said, well we can swap it out but I don’t think you will have any more issues out of it. Then she said I needed to make a decision because today 8/30/2023 was the last day I could do anything. Which was surprising to me considering I did pay for it on the 18th, but did not receive it until the 23rd. So again, I’m not sure if I should be upset with ASUS or with Best Buy right now. But I’m not very happy. I just wanted to know from the tech at Geek Squad why it did that in the first place, and a solid yes or no on whether to replace it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeremy C,
We sincerely apologize for the poor experience you had with your ASUS Chromebook not booting properly. This is definitely not the norm and is not the kind of quality to expect from ASUS products. This may happen sometimes if there is a buildup of static electricity on the motherboard of the device, this is to prevent damage from the device. Holding the power button and refresh key essentially hard resets the device, this does not affect any files or programs on the device, and should allow you to boot normally after the static electricity has been discharged. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2301048713-0003" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
What experts are saying
