Customer Ratings & Reviews
- Model:
- CX5501FEA-I5256
- |
- SKU:
- 6512609
Customer reviews
Rating 4.3 out of 5 stars with 90 reviews
(90 customer reviews)Rating by feature
- Battery Life4.6
Rating 4.6 out of 5 stars
- Speed4.7
Rating 4.7 out of 5 stars
- Display4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the gaming capabilities and smooth performance of this Chromebook. They appreciate the touchscreen feature, which allows for versatile use, and the long battery life that meets expectations. While some find the device slightly heavy, many are pleased with the overall value and screen size.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Fast, Gaming
Rated 5 out of 5 stars
Cassie
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.high quality for a Chromebook! love that it is laptop quality at a Chromebook price point. so easy to use, a great size as well. have used it for gaming (ie. sims) is able to run these programs but not at the best quality, would not recommend as a daily use gaming laptop, but works well for the occasional gamer who doesn't want to drop a dime on a PC setup. great for travelling, streaming, work stuff. good battery life, much faster than my i3 chromebook
I would recommend this to a friend - Pros mentioned:PriceCons mentioned:Weight
Rated 5 out of 5 stars
Not disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets expectations! Great price with sale. Slightly heavy.
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Best best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to win a 400$ gift card :) Thank you) i bought the laptop for my son, he is very happy
I would recommend this to a friend - Pros mentioned:Price, Touchscreen
Rated 3 out of 5 stars
Good but not great
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this ASUS gaming Chromebook for my daughter. She plays video games CONSTANTLY and her previous Notebook Pro stopped working. This sounded like a good fit. Unfortunately it wasn’t quite what she wanted. She hates playing Roblox on the iPad because she can’t play certain games on there, so she’s not been a happy camper since the prior laptop cashed out. As soon as she tried to play roblox on the ASUS she realized the file needed wouldn’t run and she had to download an app instead. Which then the game thinks she’s playing on a phone or tablet and negates the reason for the ASUS. She also found it easier to use the touchscreen to play the Roblox games just like on the iPad. After the 1st day or so came the laggy comments, and how her Notebook Pro didn’t do that. This ASUS has Bluetooth, yet we could not get her JBL headphones to connect. She’s never had a problem with any of our many apple products so idk what that was about. She has to plug them in every time. Which is inconvenient having to find the cord when you don’t normally have it around. The battery will last about 3.25hrs on a full charge. That’s with constant continuous use. The keys feel nice and are very responsive. The graphics are decent. The sound is good, not great. All around it depends on what you’re looking for. This Chromebook by no means compares to a $1k-$2k+ gaming laptop or desktop. It’s nice for the price range. Ending thoughts? She reaches for her iPad before this ASUS. Even though the touchscreen screen size on the ASUS is much bigger she still prefers the former. There are other games she enjoys playing on this ASUS so it’s not a total bust. But for people with kids who play roblox daily expect many complaints if they’ve played on an actual laptop or desktop prior to this.
Brand response from ASUS Answers
Posted .Dear Dawntastic1,
We appreciate you sharing your feedback on this model. We are sorry to hear that the unit is lagging and the issues you're having with battery life on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you back up your data and perform a powerwash. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support