Customer Ratings & Reviews
- Model:
- CX5501FEA-I5256
- SKU:
- 6512609
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the gaming capabilities and smooth performance of this Chromebook. They appreciate the touchscreen feature, which allows for versatile use, and the long battery life that meets expectations. While some find the device slightly heavy, many are pleased with the overall value and screen size.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Os, Storage
This is not a laptop. This is a five-pound tablet.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want basic computer functionality like being able to download, install, and run anything from the web, look elsewhere. Most software is not compatible with this OS. There's no storage drive, so you only get a quarter of a terabyte to work with. The only part of the four hours I used it that wasn't painful and needlessly complicated was the factory reset, which is supposed to be complicated, so you don't do it by accident. The only positive thing about this experience was the relative ease of returning it to the store to exchange for something fit for purpose. The accompanying image is it not letting me scale a browser window to fit the screen - a function I did figure out eventually, but even then the computer seemed to protest it - and I wish I'd taken a photo to show text on discord wouldn't wrap, but would bleed off the screen, making it unusable - which is particularly bad, because discord text usually wraps fine on the smartphones and tablets this OS is obviously for!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Whitemoth,
We certainly understand the inconvenience this may have caused.
The Chromebook supports thousands of popular computing applications, both in Chrome and Android, and Linux applications as well. Windows applications that web-based will run properly with the Chromebook.
Should you need further assistance, please email me at cl-rodel@asus.com and I will be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Motherboard issue
Not happy, but not sure who to be upset with.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m still undecided. I purchased this Chromebook for my middle child because she is doing her senior year from home. I purchased the ASUS brand because I got my oldest daughter one for her first year of college, and she absolutely loves it. This one is a different model but the graphics are amazing plus the memory. I bought this Chromebook on 8/18/20223, and we didn’t receive it until 8/23/2023. My daughter went to use her Chromebook earlier this week and it wouldn’t do anything. There was nothing but a black screen. The power light on the side would flash every 4 seconds which when I looked it up it said it had something to do with the motherboard. I brought it in and went to the return desk and he sent me to the Geek Squad. She messed with it for a while and found that if you hold down the power button and the refresh button it wakes up or resets the battery for the motherboard. I asked her with this being a brand new Chromebook should I be worried about this. She said, well we can swap it out but I don’t think you will have any more issues out of it. Then she said I needed to make a decision because today 8/30/2023 was the last day I could do anything. Which was surprising to me considering I did pay for it on the 18th, but did not receive it until the 23rd. So again, I’m not sure if I should be upset with ASUS or with Best Buy right now. But I’m not very happy. I just wanted to know from the tech at Geek Squad why it did that in the first place, and a solid yes or no on whether to replace it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeremy C,
We sincerely apologize for the poor experience you had with your ASUS Chromebook not booting properly. This is definitely not the norm and is not the kind of quality to expect from ASUS products. This may happen sometimes if there is a buildup of static electricity on the motherboard of the device, this is to prevent damage from the device. Holding the power button and refresh key essentially hard resets the device, this does not affect any files or programs on the device, and should allow you to boot normally after the static electricity has been discharged. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2301048713-0003" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Very unsatisfied with Best Buy it’s not the PC.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had a terrible experience. First got sent a faulty “excellent condition” refurbished Asus CX55 Chromebook. I exchanged that one after finding out I was sold a refurbished computer for a few dollars MORE than a new one. Don’t know how that’s possible but then after ordering and getting the nice surprise that I would only have to wait a few days to get the new one I find out the day before I’m supposed to get it that no Best Buy stores in my area have it in stock. Now being out of a work computer for days in being told it will be possibly 2 weeks and if they can’t find it the best “Best Buy” can do is give me a refund that will take days after processing and weeks of no computer. Fingers are crossed I even get a working computer out of this but if nothing is done to soften the blow on Best Buy’s part I will never be shopping with them again and I will be telling anyone I can to shop somewhere else at any cost.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Erik J,
We regret to hear that the Chromebook you received was defective, and we apologize that you are having difficulty obtaining a replacement from the place of purchase. This is not the kind of experience we want our customers to have with our resellers. Hopefully, by now, you have received the new Chromebook or have received a refund and have been able to purchase a new device.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2301048713-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
NO WI-FI 6E OR 1440P
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This does not have Wi-Fi 6e. It also does not gave a 1440p screen. They replaced mine with a Lenovo Go when i confronted them about it. Even after 2 months of having it. They acknowledged that it has neither of these features but still won't change the informationso i am leaving a review to earn people. Please don't buy this is you're expecting Wi-Fi 6e or 1440p resolution
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bryan,
On behalf of ASUS and the reseller, we would like to apologize for the misinformation about the device specifications. This is not the quality of service we aim to provide, and it's not representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. In reviewing the device specification, we found the Chromebook supports Wifi 6 and has a refresh rate of 144Hz. The specifications can be found at the link below. We understand that this has caused inconvenience and we apologize sincerely. We will do our utmost to ensure that such an incident does not occur again.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2301048713-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/laptops/for-home/chromebook/asus-chromebook-vibe-cx55-flip-cx5501-11th-gen-intel/techspec/
https://www.bestbuy.com/site/asus-15-6-touchscreen-cloud-gaming-chromebook-intel-core-i5-1135g7-8gb-memory-256gb-ssd-gray/6512609.p?skuId=6512609
NOT a gaming laptop, misleading "cloud gaming" tit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is a joke. Almost any recent computer is a cloud gaming computer if you have a fast enough internet connection and a subscription to a cloud gaming service. This laptop has a garpbage integrated graphics card so it shouldn't even be in the same sentence as "gaming computer." The fact that they advertise it with the "cloud gaming" label is incredibly deceptive and unscrupulous. This laptop cannot play any modern games by itself.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Luc1776,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2301048713-0002) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
What experts are saying
