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Customer reviews

Rating 4.2 out of 5 stars with 149 reviews

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83%
would recommend
to a friend
Page 1 Showing 1-20 of 149 reviews
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Was hopeful now disappointed

    |
    Posted .
    Owned for 7 months when reviewed.

    After less than 6 months! I lost internet connection and repair has taken 4 weeks after spending over $300 in protect/repair coverage. All I have gotten is a ton load of apologies but NOTHING in compensation for my inconvenience. I dropped it off only to get it back and told to buy a device and I had coverage. It was sent away only to get it back in 2 weeks with it locked and was told to talk it back to the store. I had to leave it again.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Walker,

      Do understand the inconvenience this may have caused you and your recent customer service experience.

      We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS.

      We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.

      ​If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    4.5 stars

    |
    Posted .
    Owned for less than 1 week when reviewed.

    I'm switching to this laptop from a Lenovo Yoga 720 13 inch laptop that this laptop is replacing. At the time of purchase, the price for the laptop was $769.99 after a student coupon which I think was a steal I'm really enjoying my experience with this laptop so far. I love the design and the feel of typing on the keyboard and using the track pad. For me, the 13 inch size is perfect - anything bigger starts to feel cumbersome and heavy. The keyboard feels great to type on, even as a taller woman with longer fingers. At no point while typing have my fingers or hands felt cramped, nor have I noticed any awkward layout of the keys At around 2.9 lbs, it's very lightweight but the build feels very solid and sturdy. My Lenovo Yoga was the same weight but didn't have the same level of build quality on the casing and keyboard. My only complaint here is the laptop's lid being a fingerprint magnet, but I will gladly deal with that "con" given how sturdy everything feels The screen is fantastic and has very minimal bezels that aren't really noticeable during use. This is another area where the Asus beats the Yoga - my Yoga laptop had a 1"+ bezel below the screen that I always disliked Windows Hello is very cool - you can register your face with the laptop's IR sensors located near the webcam so that you and your family members can instantly log in using facial recognition to bypass the need for a PIN or password when logging into your Windows account. I really enjoy this feature, though it only seems to work about 80% of the time. When that happens it's not a big deal as you can just log in with your PIN or password instead. If I had to choose, I would prefer this laptop came with a fingerprint reader instead of using facial recognition The webcam isn't the best quality and is probably my biggest gripe with the laptop. In my search for a new laptop, I saw a few other laptops with great webcams that were higher quality and this one is fairly lacking. However, I don't use my webcam for much so this isn't a big deal to me. If you're someone who plans to record YouTube quality video or makes frequent video calls, you may want to consider a different laptop The battery life so far is great, though it's too early to see how long it will last after a year or two of ownership. The battery gauge seems to show the battery will last between 6 and 11 hours depending on what I'm doing I've yet to see the laptop hit any sort of hitch in terms of performance, even during the Windows update process or while using a third party backup program that is very CPU intense to create a backup image of the OS. It's very fast thanks to the top of the line processor I have noticed a small amount of heat coming from the laptop, though that only happened twice: once during the initial set up and updating the laptop, and the other time while I was using Macrium to create a backup image. When this happens the fan kicks on to help with cooling, but it's not noticeably loud and doesn't stay on for long The speakers on the laptop are better than what I'm used to and get quite loud. At 50% volume, they're loud enough for me that any louder starts to be uncomfortably loud in a quiet room. Keep in mind that I'm not any kind of sound snob and I'm easily impressed when it comes to speakers I've tried the pen that is bundled with the laptop and it works well. I don't have much use for it currently but I may get some use out of it when returning to school in the coming months. If you're using it for the first time, you will need to untwist the top of the pen off to gain access to the battery and remove a small piece of paper in order to start using it The laptop is also bundled with an adapter that allows you to connect HDMI, USB type A and USB type C to one of the laptop's USB C ports which is great since most devices still use USB type A these days. If you're using more than one USB type A device at a time, you will need additional adapters so keep that in mind! In terms of software, the laptop came with no real bloatware other than something called "Asus Giftbox" which wouldn't even launch and was super easy to uninstall. Everything else is software I'd consider desirable to have on the laptop, like a warranty app and an app to check for updates to the laptop's drivers. There were no driver updates as of 7/26/19 Overall I really love this laptop. The only downsides I've run into so far are the webcam quality and fingerprints being fairly visible on the case. If I run into any other problems with the laptop, I will update this review. I'm very satisfied with my purchase thus far, especially in regards to value. This was the only laptop in this price range that came with an i7 processor, 256GB SSD and 16GB of RAM, and it doesn't feel like I sacrificed anything for the price I'd rate this laptop 4.5 stars out of 5 with only the webcam keeping it from 5 stars

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect travel and school Asus laptop with outstan

    |
    Posted .
    Owned for less than 1 week when reviewed.

    I purchased a new Asus Q326FA- B17T13, laptop on sale and noticed software issues not caused by Asus. When reported to Best Buy, they said to bring in the laptop before 14 day return policy expires. Once brought to store they confirmed appeared I was sold a returned or open box rather than a new unit. It should never happen but unfortunately it can happen. An exchange was handled professionally and ordered me a new unit. Asus laptop build quality is outstanding, specs intel quad core I7, 16gig memory, 250 gig solid state drive for price wow, unit did not get hot under load, be sure air slots not blocked, light, great keyboard, sharp display, long battery life, and super-fast wireless Speed. No negatives, only positive for Asus and Best Buy Service. When a problem arises, one finds out about a retailer, and Best Buy was great, and I will continue to buy from them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Value For This Laptop

    Posted .

    This laptop is probably the best value that is out there right now while it's on sale, but its still a very strong value at normal MSRP. This has virtually the same specs as the upcoming Zenbook Flip line which I suspect may be replacing this model. Design::: 4/5 Love the design and looks of this laptop, a lot of metal is used here, with minimal plastic. Asus prides themselves on being tough, and by the looks of this, I would feel pretty good if my laptop just fell off my desk or out of my backpack that it could survive. Thin bezels and great keyboard are excellent. I wish the display was a little brighter, but overall it's still very good. Hinges feel solid, and there isn't much screen wobble when you touch the screen despite being a fairly thin display. All modes of this 2-1 seem solid. Speakers sound really good as well for a laptop. Performance :::4/5 No reason to think this wouldn't be a top performer. It has the newest I7 which was just released 4Q 18, and its a modest improvement over the prev version of the 8th gen i7. However, I wouldn't expect that this machine will be able to effectively cool enough to not throttle under intensive workloads, ultrabooks weren't made for heavy gaming. Light gaming should be fine with the UHD 620 graphics card. Really would have liked to see even a 2gb graphics card, but the integrated is fine. Expected battery life I think will be good, but pretty average 5-7 hours of mixed use with these specs. Overall Value and Score::: 5/5 it's a great laptop. I expect the Zenbook Flip series to be more expensive than this model. It does add a few more features on the Zenbook model such as touchpad trackpad with number keys (configurable I believe), however, when the new model comes in, I don't know how long Asus will continue this model. Definitely the best value this season.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    solid performer

    |
    Posted .

    This Asus 2-in-1 laptop is pretty much a zenbook in aesthetics. It is very light, portable, yet powerful enough to complete many tasks. The I7 processor has Turbo Boost frequency of up to 4.6 GHz, paired with the 16GB of DDR3 ram impresses with the quick responsiveness, and execution of apps and software. The 256gb SS size can be the main drawback for people who require more hard drive storage, but I prefer a low storage SSD on my laptop than a high storage HDD anyday. The touchscreen is very responsive, and the windows hello feature works like a charm. My only complaints would be that the laptop only has 3 usb-c ports and not have the common USB 2-3.0 port unless you use the included adapter that offers hdmi, and usb 3.0 ports. The 2-in-1 feature is a neat addition for those people that want a tablet design without the trade-off of low performing hardware. The on-board graphics chip can hold its own when viewing videos, editing basic/normal Photoshop editing. The battery life is good enough for over 10 hours of work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, but...

    Posted .

    The chassis/build quality is excellent. It even folds into a tablet nicely and the keys underneath feel recessed as if it were meant to be a tablet almost, unlike other laptops. The display is crisp and bright (FHD). The internals are excellent unless one is a power gamer. Battery life seems excellent. I love the trackpad. Of course, the larger SD storage and i7 chip are frosting on the lovely cake. However, the two cons are: 1. Does the fan vent straight down for a reason I cannot figure out? It must be something to do with it being a 2 in 1 so it does not interfere with holding it in tablet mode. She can run hot at times and can be hard to always find a spot where that long fan can vent properly. 2. No auto brightness with the latest Windows update. before, one could go into advanced display settings in Windows and check adaptive brightness. Not anymore. That is a bot frustrating. I like the ide of auto brightness but I wind up always even adjusting that so I am not sure this is a big loss.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent 13" 2 in 1 Laptop!

    Posted .

    Very pleased with the Asus Q326FA after owning it for about a week. It is essentially a slightly tweaked version of the new fall 2018 Zenbook 13 and it's a fantastic value compared to the competition at it's price point. The laptop is incredibly small and lightweight yet has a very solid feel and build quality. The keyboard and track pad both still feel and work great even with such a small form factor and the Harman Kardan audio is above average for a thin and light laptop. The 1080p display is bright and beautiful and the IR Camera for facial recognition log in works great. It also comes with the Asus Pen and the Asus Mini Dock that adds another USB-C port, a USB 3.0 port, and an HDMI out port! The new i7 8565u processor and 16gb of ram have allowed this machine to breeze through all the tasks I have thrown at it so far which includes running multiple open browser tabs, Outlook, and multiple Microsoft office applications simultaneously, all while streaming music or audiobooks. I have also done some light gaming on it (Torchlight 2, Age of Empires 3, and King's Bounty) and while it runs the older titles fine, I would not expect it to do well with any AAA titles that have released in the last few years considering the integrated intel 620 UHD video card. Remember though, this wasn't meant to be a gaming machine! The battery life seems pretty good at around 8-9 hours for me, though obviously that's going to vary greatly depending on what you are doing. All in all this is an excellent laptop and in my opinion is a great value in the 13" 2 in 1 ultraportable category!

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Powerful Laptop

    |
    Posted .
    Owned for 3 months when reviewed.

    Can't say enough about this laptop, utilized for work i am a Director of Information Assurance for a small organization that assures compliance within the Medical / Health care HIPAA / ePHI. I needed a laptop that could handle multiple VM running and scanning at one time and this one has performed well. Utilize a mix of Linux VM along with windows at the same time with no blue-screen as i had experienced with other laptops. would recommend for mid-advance users would be over kill for beginner or home users.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great performance

    |
    Posted .

    It took me one week to select the best small and thin laptop in the market and I am 100% sure I found the best one. Asus not only makes great products, the design and presentation are neat and elegant. The laptop comes with pen and USB-HDMI adapter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS Quality-built pumped into this tiny laptop.

    |
    Posted .

    I took a chance on this one. I needed 16GB Ram (gamer, advanced excel, website creation) and other key features but up front, she is beautiful! Lightweight, 2 in 1, camera, EZ to set up and just one helluva great purchase. She runs like a thoroughbred at the race track. FYI, I purchased Alienware desktop with all the fancy accessories and it is GORGEOUS...and I put Asus Q326FA in the same category. Hope this helps anyone looking for top-of-the-line without buying over-priced junk.

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Asus is a winner

    |
    Posted .
    Owned for 10 months when reviewed.

    I consider this one of the best computer purchases I have ever made. It's compact, light weight, easy to travel with in my backpack. I love that it has a touch-screen; now, sometimes it is fumble-city when I go back to my other non-touch-screen computers. I wanted a laptop in the 12"-13" range, and this one is a winner.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 2 in 1

    Posted .

    After doing a ton of research looking for a thin and light that would meet my needs, I came across this laptop. I am a fan of the quality of ASUS devices, so I purchased even though there were none on display at the store. I couldn't be happier. This thin and light fits perfectly in a small bag and has a tremendous amount of power. Having an i7 and 16GB RAM is exceptional at this price point. The description says it has a fingerprint reader and it does not, however it does support Windows Hello, so just open the laptop and it signs you in with facial recognition. Also, there is a USB-C Hub in the box as well as a pre-paired stylus. With all of this, it's hard to find anything that isn't exceptional about this laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressed by ASUS

    |
    Posted .

    I've gone through a few laptops throughout my academic career and have a tendency to upgrade every several years to keep up with newer technology. Frankly, I never thought I would like the touchscreen aspect of it but have found it to be quite nice. It replaces a reader tablet and overpowers my current laptop with RAM. My only qualm is with the lack of at least 1 usb 3.1 port, the low memory (which can be supplemented with an external harddrive), and the charging port not being a usb c. Otherwise the price for what is being provided is solid and worth it. I do a ton of research before large purchases like this and it couldn't be beat by another 2 in 1 for the components. Including a stylus, usb hub, and facial recognition out of the box in place of a fingerprint scanner was a good touch though. It is also beautifully crafted and quick.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great performance, but heat is a concern

    Posted .

    This laptop has some top-notch specs and comes in a small yet powerful package. I've not had any issues with lackluster performance. In fact, it actually performs really well. My only gripe -- and the thing that concerns me about this laptop's longevity -- is the amount of heat this this generates. It seems to do a poor job of dissipating heat, and as a result, gets very hot to the touch (especially above the keyboard and on the bottom side of the machine). Not really sure what's causing this -- maybe the fans are not adequate for the CPU? Hopefully that's not the case, and ASUS is able to fix this with a software update. If anything changes, I will update my review.

    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    good product

    |
    Posted .
    Owned for more than 2 years when reviewed.

    purchased a while ago and still using today. really enjoy the product overall. can't think of any major issues or complaints other than it does seem to get slightly warm sometimes which causes the cooling fan to run a bit more frequently

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Small Laptop

    |
    Posted .
    Owned for 1 month when reviewed.

    So, first off. I have had a dozen or so laptops and have managed to brick just about every one. Granted, compared to 10 years ago, everything is pretty much cloud based for general uses. I purchased this for school and it has lived up to everything I've needed. The salespeople at Best Buy told me is couldn't run AutoCAD. They lied. It works so much better than expected, but I'm sure I'll start running into issues when I get into larger projects. The bezel is pretty much nonexistent which is exactly what I needed. It's why I purchased this over a more expensive model. I haven't had any issues with over heating and easily get 6-10 hours of battery life. My only complaint is how tasty it must be. 2 months in and my cat has decided it's his new favorite chew toy. That's probably a personal problem though, so go ahead and get this if you want fantastic quality for a relatively crazy low price!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Excellent portable laptop

    |
    Posted .
    Owned for 1 month when reviewed.

    Great laptop for basic portable needs, and has enough power to never stutter for all the basic tasks. Great screen with excellent thin bezels. Windows Hello facial camera works well. Comes with an Asus mini-dock which is a hub containing HDMI port, USB-A port and a bus power port for the hub (not required for basic things). Stylus works well and is accurate for tracking. I haven't used it yet for note taking. My only downside is that none of the USB-C ports have power delivery to charge the laptop! Such a downer to an otherwise excellent portable laptop.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Compact laptop, great for work

    |
    Posted .

    I bought this laptop due to size, this laptop screen has next to none for the bezel. Black bar at bottom is none existent. Hooks up to universal docking station with USB C adaptor to regular USB.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for editing

    |
    Posted .

    good specs and it is powerful. The only downside is it heats up easily and frequently

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Nice Laptop

    |
    Posted .
    Owned for 1 month when reviewed.

    Got this laptop exclusively for capturing images and processing them. The computer is fast and have no issues with it taking time when working with the software. Only issue is all the usb port are type c, which has meant having to buy an additional add on to handle more than one type A. it comes with one adapter but only one type A and an HDMI, I needed more. Other than that it's been a good solid purchase and much cheaper than other models.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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