Customer Ratings & Reviews
- Model:
- VG279Q
- SKU:
- 6336778
Rating by feature
- Ease of Use
Rating 4.7 out of 5 stars
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the picture quality, refresh rate, and ease of use of the 27" IPS LCD FHD FreeSync Gaming Monitor. Many also appreciate the monitor's price and its suitability for gaming. However, some customers reported issues with the built-in speakers and the presence of dead pixels in some units. A few users also mentioned limitations with the HDMI port and occasional ghosting.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Defective
Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective out of the box. Lots of static and noise on the picture. Tried swapping out cables, video card ports and outlets. Ended up returning due to these defects and bought a much better quality monitor.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We are sorry to hear that you receive a defective product. We do ensure all products are manufactured with materials that comply with the industry's quality standard and each one undergoes intensive quality control testing and inspections, this is a random problem. Rest assured that this will not be unnoted. If you wish to collaborate with us, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.open box item there are spots all over the screen it should have been tested and checked before being resold. I have no problem buying open box items I have never had an issue, this should have definitely been checked before selling
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Oculus,
We are terribly sorry the device arrived with spots on the screen and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We are recommending to have the unit return to Best Buy and request a replacement once you're within the return time period. This model also comes with warranty coverage for any issue that you may experience. You can also have the unit send to ASUS for repairs. A Return Merchandise Authorization (RMA) can be created Online by visiting our support page and selecting "service and repair", below that option please select "Create Online RMA." You also have the option to contact us directly, and we will create the RMA for you. For further assistance or if you would like to discuss this matter further, please reach out to our customer support team.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
OK picture resolution and below average audio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average picture resolution and below average audio.
No, I would not recommend this to a friend- Cons mentioned:Defective
Didn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work out of the box. Went black and then would only flash for a fraction of a second. Has to go back. Very disappointing because it was a gift.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Disappointed,
I'm sorry to hear that you were unable to get a display signal from this monitor. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N2012082138 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Not to impressive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very impressive and screen is so matte that with no gloss what so ever..looks terrible..for playing 4k games on xbox one had to continue to go to settings to fix..I'm returning
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued Customer,
We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Just ok
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son didn't like this screen at all so we returned it and bought the LG which is much better but still average at best.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your son didn't like the screen. I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
screen stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only had it for about 3 weeks and the screen stopped working powered on and the screen stayed black. Maybe I just got a defective one but non the less the customer service for Asus wasn't very helpful. Ruined the name brand for me
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the black screen and our customer service. This is not the type of experience we want any of our customers to have. If you wish to discuss this matter, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Shadow on the lower right corner
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this monitor today and once I plugged it into my PC I can see this dark shadow on the monitor. Another problem is that this monitor was supposed to be an LED monitor but everything on in the manual says it is an LCD monitor which is a bit off-putting since I bought it for the LED screen.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear John,
I'm sorry to hear about your experience with this monitor. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. Due to the visual defect on the monitor, I would recommend contacting Best Buy for a return. Regarding your concern about LCD vs LED, this monitor uses an IPS panel (in plane switching). IPS is a type of LED lighting. If you have any general or technical questions, please email me at [email protected] and include case #N200610457 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Asus monitor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn’t the monitor that was that bad it was a open box buy but it didn’t have stand power chord or hdmi cable I was livid cause I drove a hour away to get to this Best Buy just to have to drive right back
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about your experience, this must be frustrating. Were you able to get a replacement? If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bad quality. Picture is really weird stutters a lot. I tried using both the display port and the HDMI. I never had this problem with my old one. Will be returning it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate you've encountered issues with your Monitor. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. Can you please explain in detail what exactly you are referring to when you say the picture is really weird and stutters so we may be able to better assist you with having this issue resolved and having your faith in ASUS restored?
For further assistance please feel free to reach out to us by email: [email protected]. Please use a link to this review as reference. Looking forward to your response in the future. Have an extraordinary day from ASUS.
Thank you for choosing ASUS.
Best Regards,
Stephanie
ASUS Customer Loyalty US Support
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is screen snowing after few days use. I have to restart the monitor several times every time I turn on the desktop. Very annoying
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Amanda,
We are terribly sorry for the issues you're having with the device screen and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Get a smaller monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A 1080p monitor should not be larger than 24”. Especially since the refresh rate on this monitor is not incredibly impressive.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I will be letting the related department know about this concern for continuous improvements to the product line. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Broken after 3 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor stopped detecting the display port within 2 weeks. Now the monitor stopped receiving power.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Brian,
It is unfortunate to hear that your Monitor has stopped receiving power after only having it for a short while. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We would recommend that you have the Monitor sent for assessment or returned to the place of purchase depending on there return policy. We understand that his is a huge inconvenience to you. Please allow us to restore your faith in ASUS
For further assistance please feel free to reach out to us by email: [email protected]. Please use a link to this review as reference. Looking forward to your response in the future. Have an extraordinary day from ASUS.
Thank you for choosing ASUS.
Best Regards,
Stephanie
ASUS Customer Loyalty US Support
Would not recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first bought it was fine a day later horizontal lines would appear on the top of the monitor every time I switched screens.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear John, I sincerely apologize for the issue you've experienced with this monitor. This is definitely not the experience we intended for any of our customers to have with any of our products. Here are steps you can try to resolve this issue:
1. Check if the signal cable (VGA / DVI / HDMI) is connected well, and confirmed the other end of the output cable has been firmly connected to computer input port (graphics card). Unplug and plug 2-terminals again and make sure all the pins aren't bent.
2. Replace another identical signal cable (VGA / DVI / HDMI) to take cross-test
3. Get the latest video card driver
4. Reset: Back to the initial value of display. Hold down the MENU key and select MENU> System Setup> Reset> select "Yes".
If you try these steps and you're still experiencing the issue please send us a DM on Twitter @AsusHelpUS with your case number N2012024298 as a reference so we can further assist you.
You can also contact us via phone: Phone - 1-812-282-2787, Open Monday - Friday, 6AM - 9PM PST and Saturday - Sunday, 6AM - 5PM PST. Chat - https://icr-am.asus.com/webchat/icr.html?rootTreeId=AM.US.EN-US&treeId=AM.US.EN-US&tenantId=EN-US - Chat hours available daily: Monday - Friday, 9AM - 6PM PDT.
Thank you for choosing ASUS!
Best regards,
Leonardo
ASUS Customer Loyalty – US Support
Missing pieces
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t come with a charging cable and it was a Christmas gift so that was super disappointing! Got lost in the mail for 2 weeks.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mknee,
I'm sorry to hear that your unit arrived late and missing the power cord. That certainly sounds like a frustrating situation. If you haven't already, I recommend contacting Best Buy customer service for a resolution. If you have any general or technical questions, please email me at [email protected] and include case #N2012082841 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
- Pros mentioned:Color, Gaming
Worth it 100%
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Monitor, give off amazing color perfect for gaming, looking to get a second
I would recommend this to a friend No power cord
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This didn’t come with a power cord. Went in to the store and they said they don’t sell them and they I would have to go elsewhere.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you receive the unit without a power cord. This must be frustrating, usually, the power cord is shipped in the box, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Stopped working after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after a month, it is on without any display! Awful experience through their customer support.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear farid,
I'm sorry to hear about your experience with this display, and that you are unable to get support for a repair. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. Are you having trouble contacting Best Buy or ASUS Support? I'd be happy to get an RMA started for you. Please reach out to me at [email protected] and include case #N201057903 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Dead in 1 year stay away
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died in 1 year do not buy but if you do better have the warranty.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit failed to work after 1 year of usage. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. Is it unable to turn on? Have you tried to use a different power outlet? I'm happy to look into this matter, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Item was defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was defective, had to return it, didn’t work at all regardless of trying all cables.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the unit not being able to work. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. I will forward your feedback to the product team for future improvements.If you wish to collaborate on this issue to find a solution, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support