Main Content

Customer Ratings & Reviews

ASUS - AC3100 Dual-Band Wi-Fi Router - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 1928 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-10 of 10 Reviews mentioning:
2.4 ghz
  • Rating: 3 out of 5 stars

    Lot of firmware problems

    Posted
    dmora
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    If you use the smart connections, 2.4ghz and 5ghz in the same network, everything keeps disconnecting and things like Chromecast and wireless printers does not work.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    2.4 ghz doesn't work

    Posted
    xpb4100

    If you need 2.4 ghz this router not only drops them after a time like some have said but mine finds them all and drops them in under 2 minutes. End of being able to use a new wifi printer.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    2.4ghz radio failed

    Posted
    Thurin74
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If I could give 0 stars for this router I would. The 2.4 ghz wireless failed within 5 days and the 5ghz stopped soon after. The wired connections still worked fine. The router itself worked but what good is a wireless router without wireless? Resets and firmware updates did nothing to bring the radio back. Before it failed completely, my 2.4 ghz devices would get disconnected constantly. Be very wary of the hardware in this router! Looks great on paper but in practical use it's terrible. Love Asus products in general. Maybe I just got a bad one? I returned it and am going to try the Blue Cave instead.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    2.4 GHZ Wifi and AIMesh failed

    Posted
    Gary
    • My Best Buy® MemberMember

    My unit died after about two years in service. I have other ASUS routers, one newer I was using AiMesh to to cover two floor home. And an older one that did not support AiMesh. Both are working together in a convential mode.

    No, I would not recommend this to a friend

    • Brand response

      Asus_Answers

      Dear Gary,

      We appreciate you sharing your review with us. I am sorry to hear that your router died and I would love to assist you. If your router is not displaying any indications of life when plugged in then I can assist you with exploring your service options to get it taken care of. If it is able to function somewhat, you can try restoring the firmware through a built-in rescue mode and here the steps: https://www.asus.com/us/support/FAQ/1000814/ . Please try that and feel free to contact us at customerloyalty@asus.com and use the link to this review as a reference so we can discuss this further or visit the Asus live chat support 24/7. We look forward to hearing from you, have a great day.
      Thank you for choosing ASUS!

      Best Regards,
      Michael.
      Asus Customer Loyalty. Asus

  • Rating: 5 out of 5 stars

    Great router and customer support

    Posted
    CPradiodoc
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I switched to this router after having issues at work with multiple people and machines connected to the internet. WOW! Night and day difference. Well worth the money. Unfortunately after about a month the 2.4 ghz band stopped. Asus had me send it back and they shipped me a new unopened router. Love Asus and thier commitment to customer support.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Amazing router, until 2.4 GHz died

    Posted
    3spooky5me
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I absolutely loved this router, highly customizable and great performance. However, just shy of a month after purchasing it I noticed that my WiFi devices were suddenly all showing as disconnected. The front of the router showed the first 4 lights were on but not flashing at all, and the ethernet light was off. Power cycled it and when it came back the power light just stayed lit with no other lights. Power cycled it again after 5 mins of no activity and suddenly the 2.4 GHz radio is gone. Light doesn't turn on, and I can't change radio settings for 2.4 GHz. Apparently this is a common issue. Thankfully it happened just inside the return policy, if it's already having these issues within a month of owning it I can't imagine what it'll be like a year or two down the road.

    No, I would not recommend this to a friend

    • Brand response

      Asus_Answers

      Dear Valued Customer,

      We appreciate you sharing your feedback on this model. We're sorry to hear about the connection issues you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend Changing the Channel Bandwidth: 20 MHz (https://www.asus.com/support/FAQ/1030641/)> Change the control Channel: 1, 6 or 11 >Change the Authentication Method: WPA-Auto-Personal and Chanege the WPA Encryption: TKIP+AES. If the issue persist, we would recommend that you have this device sent in for servicing so we can have our technicians diagnose the issue. For further assistance please feel free to reach out to us by email: customerloyalty@asus.com. Please use a link to this review as reference. Have an extraordinary day.

      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rating: 1 out of 5 stars

    Worst Customer Service/Warranty Ever

    Posted
    PaulK
    • My Best Buy® MemberMember

    Worst Customer Service Ever! My router stopped working in the 2.4GHz band after 3.5 months of use. I called ASUS customer service and provided zero help. We confirmed my router does not work in the 2.4GHz band after 1.5 hours of troubleshooting. ASUS wants you to ship their broken equipment to them so they can troubleshoot and then potentially repair the router and then send it back to you. So in the mean time, you have no WiFi during that time. You still may be charged for the repair work. Also, ASUS was supposed to call me back several times and never did.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Won't last, horrible support

    Posted
    Rc86
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was excited to upgrade my old netgear router, despite reading some negative reviews on this router. I figured because of the price it was a quality product. It worked well for about a month. The 2.4ghz band stopped transmitting, none of my devices were able to see it. After updating the firmware to the latest, which I was prompted to do from the admin dashboard, it started working. 24 hours later, it was no longer working. After 3 updates, it still did not work. If I changed the SSID it would work, or if I downgraded/upgraded the firmware; the cycle would repeat. I was unwilling to go third party firmware because it was new, and with the price, valued my warranty. After calling customer service, they asked me to RMA the product. But, they offer no exchange service. Being outside my return window, I was stuck. I work from home, so not having wifi is a huge issue. Customer service won't pay for shipping, and you have no box to ship it in. It doesn't even come with a static bag for protection. They also won't return your factory box. Asus troubleshooting was non-existent. The techs are lost in the weeds. I spoke with 3 and a manager before they finally sent me a prepaid label. Here we are 3 weeks later, and they put the wrong return address. Back on hold I go! Save your time, and money. Buy a Netgear. Don't let companies who aren't willing to provide a solid customer experience prosper. My 4 year old netgear works to this day, never had an issue. Silly me for wanting to upgrade.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    A very nice albeit expense router for enthusiasts

    Posted
    BlastedMass
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Asus RT-AC3100 is a pricey router, aimed at consumers who are willing to pay for the fastest speeds and widest coverage around. All of my family members use the Internet a lot, and this router met their gaming and HD video streaming demands with ease. What's more, this router was extremely easy to set up . It was online and running in 10 minutes. Speed and Coverage I use this router upstairs in my small house (1750 sq feet). I've Comcast Cable's "Blast" Internet service which is a step higher than the standard broadband service they offer. Connected to an Arris cable modem, the router allows me to get 170-185 Mbps (megabits per second) on my PC connected directly via Ethernet cable. The RT-AC3100 of course offers wifi broadcasts in the 5ghz and the 2.4 ghz bands simultaneously. In the 5ghz band most of my house is covered - with only a few "dead zones" (usually directly behind thick walls). But almost everywhere else I get at least 60% signal strength, and most often around 75-90%. This allows me to get around 60-120Mpbs speed via the 5ghz band. In some cases I get as high as 160Mbps (when near the router of course). In the 2.4ghz band my entire house is pretty much covered without much drop in terms of signal strength. The catch is that 2.4ghz tends to be slower. In my case it varied around 30-80Mpbs. Suffice to say, whether I was using the faster 5ghz band, or the 2.4ghz band for a particular device - speed and coverage are not an issue - always speedy. Prioritize the data This router has a feature that Asus calls "QoS," or Quality of Service. This feature allows the router to prioritize gaming, streaming video/audio, and websurfing. What's more, the priority can be controlled in any order. For me, I put gaming as the highest priority followed by streaming video and audio. I didn't really notice a difference in speed to be honest. The good news is that even when someone else is playing online games in the house, watching HD video streams didn't suffer at all. Gaming I've several family members that play online PC games such as Dota 2, Starcraft 2, CS Go, and others. We are often playing at the same time and this router performs without lag, or hitching. Using my Xbox One, which is connected to the RT-AC3100 by wireless signal (5g band), I've had no problems. Online games like Destiny, and Halo 5 mulitplayer are smooth, and lag-free as well. Even devices that use the 2.4ghz band like my Wii and PS3 work without lag. WTFast This router is advertised as coming with a feature known as WTFast. This is a sort of gamer's VPN which optimizes a connection to various online games such as Dota 2, League of Legends, World of Warcraft, etc. It's normally a paid-service, but Asus supposedly gives you free access with the purchase of the RT-AC3100. To even access this feature, I had to update the firmware which added a new tab to the set-up menu called "Game Boost." Here I could activate a new WTFast account. Needless to say, I didn't activate it as most of my gaming was fast enough already. Streaming Similarly, streaming performance of Youtube, Netflix, Amazon Prime, and Hulu is flawless - whether its on the 2.4ghz or the 5ghz band. There have been no issues of latency/buffering at all. Most movies start within a few seconds. Even when one of my family members is already streaming an HD quality video on his iPad, other members of my household can start watching their own streaming video on the Xbox One, or their own smartphone without any hiccups. Set Up This is one of the most surprising things about this router - I actually had it up and running within 10 minutes! The quick start guide was easy-to-use, and the web-based interface of the router is well-designed. Finding the right settings for both security and usability was very intuitive. I even had static IPs assigned, and guest network settings configured with no problems. I am using a Comcast Cable as my ISP, and this router had no trouble communicating with my Arris cable modem. However, there is one thing that the web-based interface didn't do so well: and that is checking for new firmware. There is a function in the web-based interface that "checks" for the latest firmware from Asus. This didn't work at all because it told me I had the latest firmware. When I went to Asus' website myself I found that they had in fact released a new version, despite the fact that the web-based interface of the router told me otherwise. Still, it wasn't hard to download the new firmware myself. Connectivity and Physical Design The router is definitely larger than most routers I've used, and shaped like a flat rectangle. It comes with 4 antennas that you must screw on yourself, though that is pretty easy to do. The antennas are all fully adjustable (tilt, twist). The RT-AC3100 comes with 4 Ethernet LAN ports located in the rear. It also has a single USB 3.0 port on the front for easy access. The unit comes with a CAT5e network cable in the box, but I ended up using my own CAT6 cable (which works flawlessly). Conclusion I bought this router because my 4-year-old Netgear R6300 router began to drop its signal, and I had to replace it. That particular router from Netgear performed reasonably well. By comparison, the RT-AC3100 gives me about 30% better coverage and eliminated most of the dead zones in my house. The RT-AC3100 is also faster, and never had any buffering problems while watching HD video on my HDTV. Gaming performance is lag-free both on LAN (PC) and Wifi (Xbox One). And while updating the firmware required me to manually download it, and the fact that the WTFast feature seems unneeded; I would still recommend this router to anyone willing to spend a bit more for its high performance.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not Happy

    Posted
    swf110754

    Let me start by saying while I may not be a networking expert, I do OK. I know enough about the products to configure a secure home network, add devices, and test signaling. I purchased the Asus RT-AC3100 router based on very good online reviews and some friends advice. I brought the router home, and the trouble started. I attempted to follow the quick start guide and wanted to change the SSID name for both wireless networks so that all went pretty well. I then noticed that my 5ghz signal was not all that great upstairs so I tried the 2.4 ghz network. Things were working great and then I actually added a network extender as well, without much issue. I went downstairs to and upgraded the firmware per the instructions. I grabbed a different device and went upstairs and the 2.4 GHz network is stronger than the 5Ghz, no problem, I somewhat expected that. After setting everything up with MAC filtering once again, now I could connect to both networks but had no internet. I started all over. This time I turned off my cable modem, waited for that to power cycle and come back up, turned on the ASUS router and everything came back up and worked for about an hour. Then the 2.4 Ghz wireless network stopped working as well as the extender, which I had already spent a great deal of time of setting up using MAC filtering. Looking at the FAQ's, I then tried to hard reset the router and start over from scratch. Of course, this reset all the configuration I had done previously including the firmware upgrade. . Everything came up and I decided to see how things stayed over night. So at this point, all wireless networks and wired connections were working. Next AM I woke up and the 2.4 Ghz network was not working. I decided that I would then try phone support and spent the next 90 minutes on the phone, repeating all the things I tried above, including hard reset and re-applying the firmware upgrade. The support tech never really offered much more than the things I had already tried and I understand they have to go through everything but by this point, I was getting a little impatient I was replacing a perfectly working router that I had fully set up and really had no issues with other than it was 6 years old and I did not want to get in a situation where it stopped working. At the end of the 90 minutes, still no 2.4 Ghz network. Lots of suggestions here, including changing SSID names, channels, no passwords, and no filtering. Still no 2.4 wireless network. Tech indicated he would have to have his level 2 support take over from this point and that he would create an incident and pass it along. MY fault, I did NOT get an incident number or a name from this exchange. Waited over night to hear back from ASUS, nothing. Lesson learned, ALWAYS get a ticket number!! I then emailed ASUS and this time got an incident number. Back through all the things I had tried previously including downloading the latest firmware, hard resets, etc. but still no 2.4 Ghz wireless network. I could see the network, just could never get an internet connection while the 5Ghz and wired network worked fine. The final suggestion was for me to send this 4-day old router to ASUS for repair, with me on the hook for shipping and then they could replace some unknown part in my brand new router. Not trusting this nor really wanting to wait weeks for the repair, I sent an email explainging my frustration. Nothing for 24 hours. No suggestion to take the router back and get a new one, nothing. I gave up, I bought another brand of router which has been working AWESOME ever since. I returned the ASUS router for a full refund. Because of the poor support provided, ASUS has slipped to bottom of my suggestion list and I will not be purchasing these products for myself.

    No, I would not recommend this to a friend