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Customer Ratings & Reviews

ASUS - AC3100 Dual-Band Wi-Fi Router - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 1928 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-7 of 7 Reviews mentioning:
defective
  • Rating: 4 out of 5 stars

    Great router

    Posted
    Dtm4life
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great router. Has great range with the 5ghz band. Only worry is that I had to return one for not working,but I believe it was just a defective unit.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    No return @ 30 days for defective product

    Posted
    PaulW

    I've had this router for 30 days, and when it stopped working today I assumed Best Buy would replace it. Nope, they stuck to their ridiculous 15 day return policy and suggested next time I purchase the extended service. I'm never buying electronics at Best Buy again.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not happy with the product

    Posted
    DanL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Worked great for about two weeks then would not connect to the Internet. Called service support and came to conclusion it was defective. Returned the router.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome but....

    Posted
    consumer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The product is awesome and works well but I had to have the Geek Squad come and connect the whole system together, another expense. It isn't just "plug and play". The first product I purchased was defective and had to be returned. Now that it is properly installed it works great.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Just plan bad, horrible speeds

    Posted
    BBOK500
    • My Best Buy® Elite Plus MemberElite Plus Member

    Replaced a bad Apple Airport router with this unit. Lost 75% of my internet speed. wired and wireless. Pay for 100mbs from provider and PC directly to cable modems gets speeds around 75-80mbs. Through the the Asus router hard wired getting about 15mbs and 2-5 Mbps wireless. Spent 30 minutes waiting for Asus support and another 25 minutes trying several things and support recommended returning the router stating it must be defective.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointing product

    Posted
    hall31
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Purchased this item back in July, and was immediately amazed by it's range and speed. About two months into use, the product started to have minor issues that required restarting the router. Just under 60 days into owning the product, the router stopped transmitting 5ghz signal. After connecting with ASUS, they determined it was a hardware issue. I was asked to fill out an RMA form, pay close to $20 to ship the product and then wait 5-7 days before they ship it back. Although they recognize wi-fi is almost mandatory in a household in today's world, they have no services available to send a replacement unit and ship your defective unit back. Unacceptable for a $300 product! I would have rated it slightly higher if not for the fact that I have seen online that there are tons of users reporting the same issues with the 5ghz band. Do yourself a favor and replace with a Nighthawk r7000 which seems to have many of those affected users flocking to it. I has turned out to be a router with better range and speed and a lower price point.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Lasted only 2 days each.

    Posted
    Teman24
    • My Best Buy® MemberMember

    I'm an animator that was suffering from low bandwidth and connection issues using Netgear router and broadband modem. Father had purchased the same setup I had and after awhile we both began experiencing issues that Netgear customer service refused to handle. So I decided to scrap my whole setup and upgrade to this router on the recommendation of the Bestbuy associate. After looking at all the wonderful reviews this product had, I decided to check it out. Once home, setup was fast and simple even though I'm tech minded and my new modem change over went without a hitch. For the next two days I was well pleased with the performance and the range and told my father about it who went out and purchased the same exact setup of router and modem and was also well pleased with it. Day two rolls in and in the middle of watching a movie on iTunes, everything wifi shuts down. I go to where the router is and the broadcast light is off. It stops transmitting. Use my cell to go online and check the troubleshooting page and do everything it says with no success. Call the support line that came in the box and the agent runs me through the exact same steps all over again in troubleshooting with no success either. Then I'm told to return it to the vendor since it's only two days old and he gives me a case number to show that I followed the steps to try and have them resolve it in hopes that maybe I was at fault. Returned the defective unit the same night and grab the same one because I was hoping that it was just one defective unit. Get it home and the same easy breezy setup and firmware upgrade and my house is connected once again. A day and a half later, I woke up to check my iPhone to see who called and noticed that there was no wifi bars. Checked the router and the same exact thing, it wasn't broadcasting. As a side note, the troubleshooting had me connect the router up to one of my laptops via cat5 and see if it would talk. The first router did nothing but power cycle when I did that and the laptop consistently displayed either unknown network or identifying network. I brought out that same laptop and connected it hardwire instead of wifi and the same exact thing happened. Called my father to see if his still worked and he was well pleased with it so far. So I called the support line to go through everything all over again because surely it has to be something in my home or what I'm doing. Agent asks me how many devices I have and I'm well over 25 at any given time from all the audio visual devices throughout my home. He says that the router shouldn't have a problem with that many and asks what I did before it quit. I mentioned that I was doing online class homework for my animation school and it should've been talking to my school server. Again, he said that the router shouldn't have died like that. Since nothing he or I did could get the router to respond, the agent surmised that the lot Bestbuy had in inventory must be defective since I purchased them from the same store back to back. So my guess is that this router has a faulty processor or Bestbuy received a bad lot or the firmware upgrade ASUS is sending out at the start of setting up the router is bad and it's frying the processor. Because nothing responded on these paperweights. Needless to say that I returned it and went up to a Linksys AC5400 for about $100 more and so far so good. Hoping my fathers router keeps him happy as both of mine crapped out.

    No, I would not recommend this to a friend