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Customer Ratings & Reviews

ASUS - AC3100 Dual-Band Wi-Fi Router - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 1941 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-10 of 10 Reviews mentioning:
failure
  • Rating: 4 out of 5 stars

    Helped increase my internet speed w/less failure

    Posted
    Sewing
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My internet speed was slow and constantly had failure during watching shows on line. Now I don't have that problem.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Good design, bad execution

    Posted
    NeilB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The router was awesome for the first 4 hours until the 5GHz radio died. Apparently this is a common failure for this model. It's a shame because the firmware is pretty great.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Product does not function as described.

    Posted
    Technumb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    One of the two bands does not maintain connection. Multiple devices recognize the lower frequency band, but all fail to maintain connection, giving an authentication failure message. Problem persists following re-set. Will be returning the unit for refund.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Range Disappointment and Warranty

    Posted
    IBuyfromBestBuyIreviewit

    There is two things Im disappointed about one is the how far the router can reach and the warranty. Apparently it says that the router can reach 5000 sq ft, my house is less than 3000 sq ft and it cant reach into my garage. My garage as soon as you walk out the back door from my house its right there in front of you. Another thing Im disappointed about is how you can only return it within 14 days which is ridiculous. It works close up but afar its a total failure.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    My 3rd Asus router in 2 months and...

    Posted
    luisurrea

    Having poor connectivity issues with this router. Upgraded to the AC 3100 believing it would have the right firmware but no. When it is working, it works great but that is 60% of the time. The router fails to recognize devices that have already connected with and even when connected, it drops the device and repeatedly asks for a password without connecting. Purchased ASUS because of customer and 3rd party (CNET) reviews... I use a iMac and same thing seems to happen with PC users. An AC3100 owner with similar porblems had a workaround by downloading MERLIN firmeware (google it and decide if fight for you). I tried but seems only to be compatible with PC... good luck! Just not ready!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Just not good enough....

    Posted
    smarthomesmartguyjack
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I bought this to replace an entry level Netgear Nighthawk AC1750 that was being used in a Smart Home tech test lab. I normally only buy Netgear products but wanted to go outside of my wheelhouse to see how other vendors compare. The Good: Setup was easy. The GUI is almost nothing like Netgears but easy to get through if you have minimal network experience. When connected, devices get decent throughput. The Bad: After 15 or more devices are connected to it, the router is unable to supply a constant connection to all of the devices. After two of running, I am getting limited connectivity errors on all of my devices randomly. The physical construction of this is not as good as Netgears by any means. Just the same, I am returning this to get another Nighthawk. Other Thoughts: I generally have a good amount of faith in Asus as a high quality manufacturer but this device is an absolute fail in my experience. At Home I am using a Netgear X10 with between 60 and 80 wireless devices connected to it without a problem. This one chokes at such a low device connection amount by comparison it is ridiculous.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn't show all devices on network

    Posted
    Vedran
    • My Best Buy® Elite Plus Member

    I bought this router to replace my old Netgear Nighthawk R7000 series since it kept dropping the 5Ghz connection. I did research and kept seeing this router among others from Asus as top notch. I gave them a try just to see how it would work since I have a lot of devices running through the network (about 25 at a time) ranging from wireless to wired connections. Setup was straight forward, plug it in. As soon as you launch your browser, it pulls up the set up screen and you are good to go from there. Has you pick your SSID, password, etc. Once you are finished, you are treated to a very nice looking UI screen and thats where all the positive stuff ends. I noticed that it only detected about 12 of my devices, most of which were wireless. I kept checking to see if it was my cables or connections, everything was snug. I downloaded a network app on my phone to check and see what all it saw, and to my surprise, it saw all of my 25 devices. So the router failed to see both my Cloud drives that were hard wired into the network, along with my Wink 2 Hub. I reset the router back to factory and tried the setup again and it did the exact same thing. It would fail to see network drives and IP addresses. I could understand 1-2 maybe, but 10 connections? That is just not acceptable. I returned the unit and swapped it out for a Netgear Nighthawk X6 and once I plugged everything in, it saw all of my devices without an issue. I would not recommend this brand for routers at all. The UI screen was nice though, probably where all the funds went when they developed the product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Did not work for me at all

    Posted
    GardenDad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bottom Line Up Front: weak inconsistent signal, hard to set up, unstable, needed daily rebooting, app fails to connect after first use. Buy something else. I bought this router after reading user reviews and publication reviews to function as the wired and wireless core of a Fios enabled 4000 square foot two story home. Placed router in middle of home in living room and it took hours and repeated rebooting to find all the devices (three computers, AV receiver, TV, and PlayStation 4 on Ethernet cat6 plus three smartphones and two laptops on wifi). Never able to show all devices at once. Signal both wired and wireless kept dropping. Router would freeze up and need rebooting. Range was weak so could not get reception on patio located 20 feet from router with only a window in between. iOS app was not functioning after first connect. Always got connection failed until deleted and reinstalled then cycle would repeat. The customer service part of the Asus website is not easy to navigate and was not helpful at all for solving my problems. I searched other online sources and tried various configurations and sequences but none worked for this unit. Ended up getting another router from a competitor and that one works flawlessly- strong consistent signal everywhere and at all times. Have purchased other Asus products including laptop, video card, monitor, and motherboards so was surprised and highly disappointed with the router. Cannot recommend at all. Maybe a smaller living space with fewer devices is a better experience but all I have is an expensive piece of plastic sitting unused in the basement and a sense of being misled, frustrated, and money wasted. If I could give zero stars I would.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Drops Wireless signal frequently

    Posted
    MrEMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I had high expectations for this router. I bought it to replace my nighthawk, and boy was I mistaken. Randomly drops wireless networks, and when you hit the power button to reboot it?? You play a on/off game to get the thing to power back on. 98% of the time it just sits there after you power it off. Then you have to disconnect everything power it off for at least a minute then power it back on, and hope it boots. It has been a constant struggle. The web interface is glitchy at best. Often you type in the address and get an error saying the address has changed. But it hasn't changed! So you get to play more games of trying to get to the log in screen to update settings. The phone app is awesome. It allows you to change things via your phone rather than the web address on a PC. Though at times that fails to give you the options you were looking to change. I wish I hadn't bought this product, though I've touched it out for awhile hoping that a firmware update would fix the problem. Again, still disappointed, and still waiting for a real fix. Calling customer support is a joke. They always try to tell you it'sn't their product, but when I plug in my nighthawk, it works flawlessly. They don't stand behind their product. Any other manufacture would've sent out a replacement by now. ASUS should've stuck to making amazing motherboards, and skipped the other products because I e been buying ASUS for well over a decade. This router is horrible. When it's up and running it's amazing. I don'tice a slight whine/hissing sound whenever it's on, but I swear I've the hearing of a bat or something. I can tell across a room if it's powered on or not. I don't recommend this product at all. Steer clear!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn't live up to anything

    Posted
    sickbeerd

    Where to start, so many issues... I bought this asus cm-32 2600 modem/router combo a little over a month ago replacing an arris modem and netgear routers, which I was very happy with, to gain and increase network speeds. Plus having just one unit in the closet using less power and wiring seemed the best route to go; WRONG! Not even a couple of days in I noticed I was not able to connect to and through WiFi any more. Turns out that for some reason the router had not only changed my modem connection (changed to vpn without setting it myself) and changed my DHCP and assigned ip addresses back to standard 192 addresses (I'm using different settings). Of course I thought I had done something and configured everything again, this time making a backup of the settings in case of. After everything was set and done I noticed a massive decrease in coverage on 5G (mimo activated) just 25' away while 2.4G was still strong at full coverage. Isn't 5G supposed to be better and stronger with mimo? Oh well, back to 2.4G it is then. The interface of the firmware is slow as molasses in February, in Alaska! Don't be in a hurry thinking to change something real quick because that is just not going to happen. If you don't add /index.asp after your ip address it will constantly take you to the guided setup wizard; major annoyance to me. You can create a bookmark but I really don't want another bookmark in my face. Traffic: it keeps track of your traffic, in and out so it is nice to see how much data you're using (if you're on a limited plan or do some massive trafficking). Oh wait, as soon as you reboot your router it wipes everything so lost is your traffic data. You will pretty much need to log into your router on a daily basis to make sure nothing is screwed up because on random moments it will change everything again. Just when you think that backing up your settings will bail you out, of course that fails too. The backup does not backup your custom settings (assigned ip addresses, dhcp address etc.)! It may back it up but it will definitely not restore them!! Enabling DoS protection, I keep enabling it but every time I log back in it is turned off?! Port forwarding? Forget it, it never saves your settings even-though it looks like it does. Log out and log back in and you will find your list to be empty! These are all just things from the top of my head, there are more issues. One very remarkable; customer support. I complained about the router changing my settings and the reply was to check my wifi and make sure I have it secured!! WHAT?? Are there really people still not securing their wifi? Come on now... This product is definitely not production ready, the hardware looks good, it may even work good if Asus can figure out how to properly create a working firmware but until then, this is garbage. I can't believe that Comcast has put their approval on it as an official supported device! Don't buy it! You will regret it.... @Comcast/Xfinity, drop this piece of garbage as soon as possible! I'm going back to Netgear, never had problems with it, good coverage and definitely it never changed anything for me unless I did it myself!

    No, I would not recommend this to a friend