Customer Ratings & Reviews
- Model:
- CM3401FF-R3128BLX
- SKU:
- 6553121
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the touchscreen, battery life, and performance of the 14" 2-in-1 Chromebook. Many also appreciate its ease of use and the ample RAM for a Chromebook. However, some customers find the weight to be a drawback, and a few have noted limitations with the operating system and its compatibility with certain applications. The price-to-performance ratio is frequently praised.
This summary was generated by AI based on customer reviews.
This is not the chromebook your looking for
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would think a named brand company would build a good, not necessarily great product. But this Cbook is absolute garbage. Ive had Acer, and Lenovo in the past and bother were solid performers. This one though has been sent in once after 6 months with battery issues. Now, just as the warranty expired the battery is doing the same thing. Not holding a charge But this is the part that I feel is fraud. The 1st time the battery had 90 cycles, and showed 80% battery health. After the repair it was fine. Now, 4 months after repair the battery is showing 99% health with 44 cycles, and the battery is dumping fast. Imo, Asus revamped the efficiency rating to show the battery is fine, yet in reality its not. Avoid this brand. Sure, theyve been in the business forever. But when you try to gas light me and say "oh everything is fine".. Im done. Its been 1 year, and gone through 2 batteries. I use the factory charger as well. Look elsewhere to spend your earned money- not on this dumpster fire
No, I would not recommend this to a friendJust ok.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ease of multiple users. Disappointed in printing function.
I would recommend this to a friendSpeedy Chromebook, below average screen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid overall, but the screen is the ultimate downfall of this Chromebook. Just too dim.
No, I would not recommend this to a friend- Cons mentioned:Compatibility, Operating system
Not a good computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to navigate the operating system. Is not compatible with anything microsoft.
No, I would not recommend this to a friend jblife
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but it has two problems: it sometimes turns off randomly, and sometimes all of my tabs disappear.
I would recommend this to a friendBest buy Minimal to no communication
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive bought this Computer with an open box deal And ended up having to reorder it because it came broken. I ordered it the second and I've got no further details about it being shipped, Still being processed. It has now been delayed. I just want my computer, man.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Spyro,
It's our sincere regret to hear that you received a defective product, and we're sorry that you haven't received the new Chromebook you ordered. On behalf of ASUS and the reseller, we apologize for any inconvenience caused. This is not the quality of service we aim to provide. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We recommend contacting the place of purchase to receive an update on your order.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2310011198-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Problems to power it on
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6 months, and just start having issues powering this thing on, after shutdown it only powers on when connected to charger and then can be unplugged before battery die, I'm carrying the charger all the time. Save your money and buy a more reliable brand.
No, I would not recommend this to a friendWhite blank screen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes the screen goes blank with a white screen
No, I would not recommend this to a friendMr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not really what i expected. Not fast enough. problems to connect to my network, ect...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nelson,
Our sincere apologies for the problems you have had with the Chromebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the connectivity issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2309001636-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1049943/
- Cons mentioned:Weight
too heavy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy. Picture too much black/white on camera, skype.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Misho,
Thank you for sharing your feedback on the Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the camera issue described, we recommend following the steps in the FAQ below. Should the issue persist, please do not hesitate to contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2310011198-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1042775/
Heavy laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is so heavy for a 14". It kinda defeats the purpose of being a 2-in-1 being os heavy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kevin L,
Thank you for sharing your feedback on the Chromebook. We understand that you're disappointed with the weight of the device and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2308020088-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Weight
Ok, but better for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chunky, heavy and the wifi reception was spotty. Returned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Seig,
It is really unfortunate to hear about the wireless issues you had with the notebook. Please accept our humble apologies for the inconvenience. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email [email protected] provide the case number "N2309004477-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Go with Windows or a Mac
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old Zen 2 processor sold with 7000 series label. High price for a Chromebook.
No, I would not recommend this to a friendAsus is Junk
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this chromebook for my daughter to use at school. Several months later, the chromebook is having issues with the screen turning off while using it or the screen not turning on at all. As of this writing, the screen will not turn on even after trying all the “dumb guy” recommendations. I will not buy an Asus product ever again.
No, I would not recommend this to a friendTerrible, chrome os is buggy and hardware clunky
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is very buggy and the touchscreen doesn't work half the time. The touchpad is also very bad, it's not accurate and bad to use. Also the brightness randomly changes from time to time and there's no way to change it. This is the worse laptop I've had.
No, I would not recommend this to a friendErratic and unstable. Basically unusable!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine was unreliable and had a large repertoire of repeated failure modes. In over 45 years of designing, building and using personal computers, I nave never seen a product that was this unuseable. Needless to say, I returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the Chromebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it is not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which will be reviewed by our Product team.
Although you have returned the unit, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2310011198-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
BEST BUY DOES NOT KNOW THEIR PRODUCTS
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prior to buying this product I asked the sales clerk does that have more than 1 USB port he said yes and pointed- I arrived home and it only has 1 USB port. So you can't use your mouse and print at the same time! When I went to buy a Refridgerator from Capitola Best Buy after waiting a long time- she didn't know her product, when I went to buy security cameras from best buy she didn't know her product and now this computer- I bought my Printer/fax/scanner/copier from Staples they know their product inside and out
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MichelleW,
We do understand the inconvenience this may have caused you and your dissatisfaction with the quality of your recent customer service experience with the seller.
Hopefully, you were able to resolve this issue and had received the correct Chromebook that was advertised. If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Worst ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst laptop or Chromebook I have ever owned. It shuts itself off all the time (it is not from being updated or needing an update, I have checked that). It also *constantly has a glitch in video performance. Watching a simple YouTube video it glitches at least once a day, sometimes several times in a matter of hours. Terrible, will never buy an Asus again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pamela S,
We sincerely apologize for the performance issue you've faced with the Chromebook and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2309011652-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047679/
6 months old and won't hold charge or turn on
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2 of these chromebooks for my daughters for Christmas. Within 6 months, both of them won't charge or turn on. I had to send into Geek Squad (2 weeks apart) and have the motherboards replaced. The fact that the same thing happened to both of them tells me that they were built with defective parts. I do not recommend this product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chromeuser123,
Thank you for informing us of the motherboard issue you have encountered with this model Chromebook. We apologize for the inconvenience. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2309011652-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Had to return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I unfortunately had to return it. Within the first week it froze up on me several times requiring a restart every single time. I was disappointed because it has so many good reviews. Maybe the one I was sent was faulty but either way I decided to return & will keep looking for a new laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anne B,
We sincerely apologize for the issues you've faced with the Chromebook and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which our Product team will review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2309023988-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
