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Customer reviews

Rating 4.6 out of 5 stars with 213 reviews

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  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 213 reviews
  • Rated 5 out of 5 stars

    Asis chromebook review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Awesome price. Exactly what I was looking for. Far exceeds my expectations

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 2 out of 5 stars

    Worked great......just not for Crucut.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop had a nice look to it. It was very fast when trying to accomplish tasks. I ended up returning it to the store because the sole purpose of purchasing this laptop, was not compatible with a chrome book. I have had Asus products in the past and like them. I have no doubt this would have worked, had the program been able to be used.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Lucas W,

      Thank you for sharing your comments regarding the ASUS CX1405CKA Chromebook Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Having returned the laptop, our hope is that you were able to obtain a replacement that is compatible with the software you're using.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506006838-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Processor speed, Screen quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Big and light

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS cx14 Chromebook has been a great addition to my family's laptop collection. My son had an OLD ASUS Chromebook that lasted years. It just recently stopped charging (user error). But my son has LOVED having an updated version of his favorite computer ever. One of the best parts of this computer is the price point, you can't beat that price for such a fastt and efficient computer. We love the color of this computer and that fact that it can fold open with ease. The ports also are nice for all the things you need to plug in! We also love that the battery lasts "forever" according to my son. He can do all his work and watch his shows without having to charge in between. We also found it to charge extremely quick when plugged in. It's very light which is ideal for my son, but so far very sturdy. I. Not worried about it breaking or crack even when he is at his craziest. Plus the screen feels huge! All in all I highly recommend this Asus Chromebook for your work or personal use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for peice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for 16 year old and she loves it uses it for school

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good 1 purpose chrome book.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for 1 dedicated task, i use for work only, nothing else, no recreational purposes, wouldn't be sufficient for multiple things. I miss touch screens whenever I use it. But, itll do for whats needed.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear ElliotT,

      Thank you for sharing your experience with the ASUS CX1405CKA Chromebook. We're glad to hear it's serving your work needs reliably. We understand that the absence of a touchscreen and limited versatility may affect your overall experience. Your feedback is important and will be shared with our product team.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506006611-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is above average Chromebook for the price, but doesn't have a numeric keypad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reventado

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, I am recommending, I use every day …

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    chromebook laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product; it was a great gift for a middle school student

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Bad…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it’s a good Chromebook my main issue is the audio is terrible and the battery doesn’t last

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Ellory T,

      Thank you for sharing your experience with the ASUS CX1405CKA Chromebook. We're glad to hear you found it generally reliable, but we're sorry to learn about the issues you've encountered with audio quality and battery life. We appreciate your feedback and will pass it along to our product team for further review.

      To help improve your experience, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506006611-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Chromebook] Troubleshooting - Chromebook Audio (Speaker/Microphone) Issues -  https://www.asus.com/support/faq/1042766/
      [Chromebook] Troubleshooting - Short Battery Life on Chromebook (Fast Battery Drain) -  https://www.asus.com/us/support/faq/1050873/ Asus

  • Rated 4 out of 5 stars

    GREAT FOR HOMESCHOOLED HIGHSCHOOLER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT FOR HOMESCHOOLING / HIGHSCHOOLER TAKING REMOTE CLASSES

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent low-cost Chromebook for basic computing

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD - Very affordable - Nice display - Good selection of connectivity ports BAD - No backlit keyboard - Low RAM and storage capacity limit it from heavy productivity use TLDR This version of the CX14 is a great example of what a Chromebook offers over a low-budget Windows laptop. It has good-enough performance for simple computing tasks of email, typing up documents, and browsing the web. The battery life is decent, it can run many Android applications, and it has a 1080p LED display. Most importantly, it's cheap. DETAILS "Premium" Chromebooks make about as much sense as gold-plated running shoes. Yes, it can be done, but it's usually not a good use of the money. If you're going to spend several hundred dollars on a laptop, why not get one that can run a broader range of software and that doesn't lose half its capability when it's offline? Conversely, ChromeOS' still runs well on the lower-spec hardware found in the sub-$300 range, whereas Windows' higher demands means significant trade-offs ( and probably significant frustration at the sluggish performance ). As mentioned, the hardware specs in the CX14 are meager, and purposely so to reach the low price point. The Celeron CPU is only a dual-core with a base frequency of 1.1 GHz. Storage is a 64 GB eMMC drive ( which is slower than a SATA or NVMe SSD ). System memory capacity is only 4 GB. Normally, this would be a severe hindrance in a laptop, but ChromeOS isn't overly demanding and system performance is more than adequate. In typical use of having a few web browser tabs open, and maybe one extra application, I didn't notice any slowdowns or sluggish behavior. If you regularly have lots of browser tabs open ( say, 8 or more, particularly if they're demanding sites ), you will encounter some slowdown due to the limited RAM. Before then, you'll get a notification prompting you to allow unused tabs to go to sleep to conserve system resources. The 64 GB system drive has about 40 GB available. It's not a lot, but again, it's sufficient for basic use, especially if you're utilizing cloud storage services. While many cheap laptops come with sub-par displays with low resolution kor horrible viewing angles, Asus uses a good 1920x1080 LED display, even on the base model CX14. It's not a touchscreen on this model, but that's not a problem. It also has an HDMI connection, a 3.5mm audio jack, and two USB ports ( one type-C with DisplayPort, one type-A ). All in all, this Chromebook offers a lot for its low price. Ideally it would have a second type-C port, as using the charger monopolizes the single one available unless you use a dock. It would also be nice if the keyboard was backlit. But these are minor complaints. As is, it makes a great laptop for children and young students, or anyone who wants simple computing capabilities above that of a tablet without spending a lot of money.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    ASUS Laptop Screen issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am thoroughly disappointed with this ASUS laptop, which I purchased at Best Buy less than three months ago. After such a minimal amount of use, the screen has completely failed and gone blank, making the entire device unusable. It is unacceptable for a brand-new computer to suffer a critical hardware failure so quickly, especially when it is still well within the warranty period. This lack of reliability is a significant waste of my time and money, and I strongly recommend against buying this model if you need a dependable laptop.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Vkalyan,

      Thank you for sharing your experience with the ASUS CX1405CKA Chromebook. We're very sorry to hear about the screen failure and the inconvenience it has caused. To further investigate the problem or arrange for repairs, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/.

      We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2507022218-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 3 out of 5 stars

    Not perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found it difficult to get my new keyboard to connect with the Chromebook. And this was more expensive than I expected.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Edward M,

      We're sorry you're having difficulties connecting your keyboard to the Chromebook, and we apologize for any inconvenience this may have caused you. To further investigate this problem, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506006611-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 3 out of 5 stars

    No Title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    RETURNED THIS ITEM. I did not like the screen size.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Sonydvdplayer,
      We certainly understand your disappointment with the size of the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2506006611-0010] for us to better assist you. Thank you for choosing ASUS!
      Best Regards,
      Schottky.S
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    no fault of PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    decent laptop, chrome OS is garbage. returned for a standard windows PC

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JacobP,

      Thank you for sharing your experience with the ASUS CX1405CKA Chromebook. We apologize that Chrome OS did not meet your expectations and understand your decision to return the device for a standard Windows PC.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506006838-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    Good computer… bad OS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it could do more not a fan of chrome os other then that it’s a good computer

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear CHADS,

      Thank you for sharing your thoughts on the ASUS CX1405CKA Chromebook. We're sorry to hear that Chrome OS didn’t meet your expectations, though we’re glad to know you found the device itself to be a good computer. We truly appreciate your feedback and will pass it along to our product team as we continue working to improve the user experience across our devices.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506006838-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 3 out of 5 stars

    No protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One week after purchase the virus protection had expired ans it already had trojan viruses.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Meyahh,

      We're sorry to hear that the virus protection on the Chromebook expired, and we apologize for the inconvenience this may have caused you. To further investigate this problem, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506006611-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Battery life, Overall performance, Screen quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Awesome value for a very capable laptop!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On paper, it looks so underpowered especially that any entry level phone specs are much better than this. However, for a 64gb emmc, I would not have expected this to perform like this. It is pretty fast, efficient, and very affordable too. DESIGN It is nicely encased in a sturdy metallic finish cover-- much better than the ones being distributed in public school. It has a nice matte feel that's smudge-resistant. PERIPHERALS Typing is pretty good-- nice feedback on the keys, great texture feel on the keys, soft presses on the keys kickback with the right amount of bounce. It has a very responsive pad-- touch on the pad is responsive but you can also click to execute. Either way, they pad is of good quality. Speakers are a little soft but I use Bluetooth headphones anyway. It does have a headphone jack which can be useful too. I like it that Asus did not opt for a proprietary plug for power. The USB c is great and creates flexibility. PERFORMANCE Screen is basic. Brightness is decent on a well lit room. It is not sharp but it is easy to stare into and the viewing angle is wide. The details are suprisingly clear and legible for a 14" screen. For example, I had the Google Keep app on, it split the screen where it shows my most recent notes on the left and the actual note I am working on on the right. There are twelve (YES 12) notes on the left screen and all of them are nice and clear. After hours of use, it doesnt heat up. I was able to run YouTube videos continuously for a good 6.5 hours and it still has over an hour left-- and the battery meter underestimates the actual use so I suspect it will last at least 8 hours on regular unplugged use. Seriously, that is a lot for laptop nowadays. Gaming is a little weak-- at least for effects heavy games (but app-based) like raid shadow legends. It was struggling a bit on just 30fps setting but it was a little smoother when it is plugged in. Also, the app crashed when I tried to game without it plugged. I would say this is a very surprising machine. At the value of this, it's perfect for daily tasks especially Google apps which all cover 90% of people's daily needs such as emails (Gmail), word processing (docs), spreadsheets (sheets), notes (keep), browsing (chrome), social media, and many more. It can even run Gemini AI straight from Chrome. I know for sure this is a better alternative than those ones given to middle schoolers. But even for office use, such as admins and regular clerical tasks, especially those dependent on GSuite, this machine is perfect!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Save your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage. Returned it immediately. Completely crashed during setup and even with a warranty, Best Buy wouldn't fix it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear BrandyP,

      Thank you for sharing your experience with the ASUS CX1405CKA Chromebook. We sincerely apologize that the device crashed during setup, causing you to return it immediately. We understand how frustrating this must have been and regret the inconvenience it caused. Your feedback will be passed to our product team for review as we continue working to improve quality.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2507022218-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portability, Processor speed, Screen quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Almost excellent laptop.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I figured I would give a Chromebook Laptop a shot. What could go wrong? Not much to be honest. I like the size, ergonomics and weight of the unit. I'm not a keyboard zen master so I could care less about the sound and feel of the keys. One minor gripe about this keyboard is that I have to press the power button a few times and pray to see if the unit actually turns on or not. Not a fan of that at all. To be honest, that is the only gripe I have about this laptop. Wait, that's a lie. A backlit keyboard would have been very nice to have but I guess you get what you pay for. I appreciate the privacy cover on the webcam. The performance of the cam is decent and can be used in a pinch. No real need to go out and buy a new camera unless you just have to be seen in 4K😉 For having a Celeron CPU it's pretty snappy. I kinda see why folks get these. Unless you are playing AAA games and need the fastest money can buy this little guy is a breath of fresh air. You can throw it a regular sized backpack and have room for some peripherals and lunch. Neat laptop. Don't know why folks don't give these more of a chance. Further more, if this got stolen or lost I wouldn't freak out. Just log into my Google account and do a remote wipe and call it a day. This is a laptop I would definitely recommend.

    I would recommend this to a friend