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Customer Ratings & Reviews

$429.00

Customer reviews

Rating 4.5 out of 5 stars with 140 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers consistently note the CX14 Chromebook's strong overall performance and impressive screen quality. Its portability and long battery life are also frequently praised. The processor speed and port selection are viewed as solid features, and the lightweight, rugged design is appreciated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 140 reviews
  • Rated 4 out of 5 stars

    Good laptop good price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be what we are looking for in a laptop so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS Chromebooks are the best - they last a long time with no or few problems. Best Buy always has great prices and availability. Shipping is quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS CX14

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very dependable. Nice Screen. Excellent Battery Life.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Adaptable Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is versatile and especially good for the creation of multiple Gmail accounts without hassle. Otherwise this is a standard Chromebook.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is less than 5 hours. Very dissatisfied with this, it is advertised as up to 10 hrs. Returned. Tried another one, same thing. Also was no faster than my 5 year old HP Chromebook. I guess this is why it is a 'Black Friday' deal.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Michigansenior,
      We regret to learn that you are experiencing battery drain issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2506000487-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      FAQ-Troubleshooting - Short Battery Life on Chromebook (Fast Battery Drain)  https://www.asus.com/support/faq/1050873/ Asus

  • Rated 5 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for a senior citizen or non-tech savvy person. Very easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sufficient and Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Inexpensive unit, Great to complete college courses

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Screen quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Ai laptop of the future

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS Chromebook Plus (CX1405CTA) is an ideal companion for anyone looking for a compact and capable laptop for traveling. Lightweight and portable, the CX14 only weighs about 3lbs with a slim design and is easy to carry on short trips. The 14-inch Full HD Anti-glare display is helpful in making sure you see your work in any light. Under the hood, it features an Intel Celeron 3-N355 processor, 8GB of LPDDR5 memory and 128GB eMMC storage delivering smooth performance for multi-tasking and content consumption. Wi-Fi 6 and Bluetooth 5.4 support fast and reliable connectivity. One noteworthy detail here that truly separates this laptop from the pack is the addition of Google AI. With an included 12-month Google One AI Premium subscription ($239.88 value), you’ll have access to Gemini Advanced, 2TB of cloud storage and AI tools for Gmail, Docs and other Google apps. It's especially good for anyone who wants to take advantage of AI for writing prompts, photo edits, and video enhancements. Additionally, Durability is another highlight as well. It complies with US MIL-STD-810H military-grade standards, so you can rely on it to survive the trips. Extra features such as spill-resistant keyboard, 1080p webcam with privacy shutter, and 180° lay-flat hinge contribute to its total versatility. Overall, the ASUS Chromebook Plus CX14 is a great travel companion with its inherent portability, performance and cutting-edge AI capabilities, it should prove to be an attractive pick for travelers and those wanting to give AI-powered productivity a spin.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Logistics

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described. The strolling options are alittle hard.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Terri D,

      Thank you for your feedback on the ASUS CX1405CTA Chromebook. We're glad to hear the device is working as described, and we understand that the scrolling experience may be a bit challenging. To help improve this, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2506000487-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Chromebook] Troubleshooting - Touchpad Issues with the Chromebook -  https://www.asus.com/us/support/faq/1042788/ Asus

  • Rated 3 out of 5 stars

    It is a Chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chromebook is great for the price but the Wifi and Internet conectivity stopped working within 6 months.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Gerardo,

      Thank you for sharing your experience with the ASUS CX1405CTA Chromebook. We are pleased to hear that you found the device to be a great value for the price. However, we sincerely apologize for the inconvenience caused by the Wi‑Fi and internet connectivity issues you experienced within six months of use.

      To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2506000487-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Chromebook] Troubleshooting - Wireless Network Problems on Chromebook -  https://www.asus.com/support/faq/1049943/ Asus

  • Rated 5 out of 5 stars

    Great laptop, for a great price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop at a great price. Very user-friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great snappy school notebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for my kids to do general school work. Snazzy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware: Google AI offer is misleading.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    **Do not buy this device for the Google AI promotion.** My primary reason for this purchase was the advertised Google One AI Premium plan for 12 months at no cost, a huge value proposition, especially since I wanted to build on some recent coursework I completed in learning AI. I spent several DAYS trying to redeem this offer through the prompts on the device only to get errors that after checking the device was not eligible. I used the contact us form in the support article to reach out to Google and 48 hours later I get a reply that it has gone to the Google Play area which is not the right area, but worry not - they're forwarding it over to the Google One team (mind you, there's no option to choose where this gets routed to on the contact us form). After 72 hours, I finally get a response from someone stating "your specific device is not listed as eligible for the offer under the official terms and conditions. These eligibility requirements are determined by the manufacturer and the promotional campaign." Additionally they wrote: "Our best recommendation for you is to contact the retailer or provider who sold you the device. Since this offer was advertised with the product, they should be informed that the device is not eligible under our terms." So in short, it appears the ASUS, Google and Best Buy are not aligned on the terms, conditions and eligibility for this offer. Aside from this bait-and-switch issue, the hardware itself was okay. For the price it's very barebones (e.g. not even a backlit keyboard). I also was not a fan of the trackpad.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Gadgeteer,


      Thank you for your comment.

      We do understand your disappointment with the product and the inconvenience this may have caused if it did not meet your expectations. Indeed, this Chromebook was advertised as " Chromebook Plus Laptop with Google IA". Since this Chromebook comes with a Chrome OS, Google's artificial intelligence is already integrated in the OS, it is primarily powered by the Gemini family of models, into the ChromeOS operating system and Google apps. This integration enhances productivity, creativity, and safety. Some advanced AI features are exclusive to Chromebook Plus models, which includes this specific laptop. The following are general features of a Chromebook Plus laptop:

      The Gemini AI assistant is available as a pinned app on the shelf of all supported Chromebooks. Users can chat, brainstorm, plan trips, and get information.
      AI Mode in Google Search: Users can access an "AI Mode" from the Chrome address bar to ask complex questions and receive AI-generated overviews with follow-up questions.
      AI-enhanced video calls: Features like AI-based noise cancellation, automatic lighting adjustment, and portrait effects can be used across any video calling application.
      Security enhancements: AI helps Chrome block scams, manage notifications, and identify compromised passwords.

      Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel

      ASUS Customer Loyalty Asus

  • Rated 5 out of 5 stars

    Computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience. The associate was very kind and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    May get another one of these

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife got sick of Windows bloat and updates and has fallen in love with her new Chromebook.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chrome book

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for my daughter’s school work and it’s a great size too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast and reliable CB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Chromebook, great for students or teachers...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Chromebook Plus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great value for the money. Got on sale, so saved $100.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great except for the battery life.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything so far but the battery life. Seems to run out faster than my old machine did.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JacobZ,

      Thank you for sharing your experience with the ASUS CX1405CTA Chromebook. We are pleased to hear that you are enjoying many aspects of the device, and we sincerely apologize for the concern you’ve encountered with battery life.

      To help optimize performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2506000487-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Chromebook] Troubleshooting - Short Battery Life on Chromebook (Fast Battery Drain) -  https://www.asus.com/us/support/faq/1050873/ Asus

  • Pros mentioned:
    Overall performance, Portability, Processor speed
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Chromebook with a boost!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this little guy. Its as I would describe is a chromebook with a boost. It comes with a Intel I3 processor and 8GB memory and 128GB Storage. Giving it a nice perf bump for a chromebook. And its noticable! Allowing me to perform multible tasks at once for my web presence apps without the need of a full on bult laptop. It works fast and smooth to complete and run several apps at once. I didn't notice much slowdown at all. Which i would with other chromebooks. It will play standard games if you are wanting a break. But this machine is for work IMO or for the high school/College student needing for school. Screen size is nice at 14" and provided a nice bright layout and anti glare. Keyboard is nice and responsive and the unit comes in at 3 pounds. Making the unit portable yet giving a premium experience for daily use. The military grade durability on the casing will take a beating. Overall, nice unit. Definately a bump up from your standard chromebook. Built for everyday use!

    I would recommend this to a friend
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