Customer Ratings & Reviews
- Model:
- USB-AX55 Nano
- SKU:
- 6520860
Rating by feature
- Value
Rating 3.1 out of 5 stars
- Quality
Rating 3.1 out of 5 stars
- Ease of Use
Rating 3.3 out of 5 stars
Customers are saying
Customers admire the Dual-Band WiFi 6 AX1800 USB Network Adapter's potential, but some have experienced difficulties. Several users reported issues with compatibility, particularly with certain operating systems and older routers. Problems with driver installation and functionality were also noted. The provided drivers did not always install correctly or work as expected.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Speed
DO NOT BUY THIS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. I have a 3 year old laptop that i was trying to upgrade to Wifi 6. Every other device that i have can get approx 500mbps download speeds via ax. I can even get 60mbps download on this. Even if i put the laptop next to my router it just doesn't work. No way they can claim this is wireless ax. I should have paid attention to all the disclaimers on the asus website before i bought this. It's not my wifi or my computer. Its this piece of garbage. I wish i still had the box so i could return this and buy something else. Pictures speak for themselves.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear 8202632
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2210037213-0017) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Cons mentioned:Speed
Poorly designed, doesn't perform up to specs.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nowhere near the speeds it should be. I was having some issues with my built-in WiFi, but none with a TPLink AC1300 (Archer T3U) adapter. I thought this would be a good upgrade for me. I have enterprise-grade WiFi APs from Ubiquiti. I'd read that some people said this one wasn't performing as it should, but I thought it might just be operator error or a couple bad ones. Unfortunately, after installing, I too had these woes. My download speed ranges from 100-150mbps with this adapter on gigabit internet while my upload speed ranges between 8-55mbps. When I switched back to the TPLink, I went to ~200d/260u. I also noticed that this device was quite warm to the touch, unlike all the other USB adapters I've tried. I suspect that it may be overheating, which at least partially causes the issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Raptor2213,
We do understand the inconvenience this may have caused.
If the wireless connnection is slow, please uninstall drivers for the previous adapter in order to avoid any possible driver conflict and install the most current driver posted for the adapter at: https://www.asus.com/networking-iot-servers/adapters/all-series/usb-ax55-nano/helpdesk_download/?model2Name=USB-AX55-Nano. Also, please verify if the PC's USB port is working properly and the most current chipset driver for the computer was installed. The adapter will be warm to feel if it's running or being used. If you think the heat is not normal, we recommend that you have it check at the nearest BestBuy location.
Should you need further assistance, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: https://www.asus.com/us/support/Article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Speed
Buyer beware. Wifi 6 price with 802.11N performanc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because I wanted to convert a older laptop to wifi6. And it keeps the Asus tradition alive. Over priced and extremely underperforming. 2 feet away from a Nighthawk CAX80 this gets a blistering 200Mbps down. The Intel 9560 was getting 920Mbps down. Save your money don't waste your time. Tested in a USB 3.1 and 3.2 port and speed's we're never higher then 250Mbps. Significantly slower then AC and much less range.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Neil,
We're sorry to hear that you are experiencing slow speeds on your adapter. We’re normally known for our exceptional products to detail, and we regret that we missed the mark. Please allow us to make your experience with ASUS a better one.
Have you tried downloading and installing the Wifi Driver? Please see the link below.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2210037213-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Driver - https://dlcdnets.asus.com/pub/ASUS/wireless/USB-AX55_Nano/DR_USB-AX55_Nano_Win_v.5001.15.118.0.zip
Connected to the wifi with this thing!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot say I have any problems. It does it's job! It's straight plug and play!
I would recommend this to a friend- Cons mentioned:Speed
Way better than WiFi that came with Lenovo Laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife's Lenovo laptop was having a hard time staying connected to my ASUS RT-AX58U AX3000 WIFI 6 AiMesh network. Wow, that's a mouthful. I decided to give this adapter a try. I downloaded the driver from ASUS website 1st. Plugged in the adapter. Installed driver. Gave it a test. Speed wasn't the best. I then disabled the built in WiFi adapter that came with the laptop and saw much better speed. It is a little pricy at $50, but I'm happy with the results.
I would recommend this to a friend Short Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it is suppose to and that's all. I was hoping it would have a longer range of reception for WIFI signal.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ohwell,
We are sorry to hear that you are having issues with the connection on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you ensure that you are on the latest firmware version. For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Speed
Mediocre
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mediocre results - about 200mbps download and 7mbps upload where it should be at 300/20. For the money - not bad
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RobertE,
We're sorry to hear that you are experiencing slower speeds on your router. This is absolutely not the experience we want you to have. Please allow us to make your experience with ASUS a better one. Have you tried changing your Channel Bandwidth? Please follow the steps in the FAQ below.
For more information, email us at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2211018043-0003) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1011431/
Good Card with minor setback
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Wi-Fi adapter is good, gets a good signal and is pretty reliable. Only drawback is that you need a CD driver to load the drivers. It’s not plug and play. I had to go onto another laptop to get the drivers off the cd. I put it on a thumb drive and was able to put it on the laptop that had the issue with the original network card. Once it loaded it worked excellent.
I would recommend this to a friend- Cons mentioned:Driver support
Good luck getting proper drivers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device underperforms severely for what it is supposed to be, and the driver support is abysmal. Plugging in the device doesnt successfully download the correct driver, and going to the support site listedto download drivers straight from the manufacturer yields an incorrect driver intended for a router, not the aforementioned device. To simply get the device funtioning required a visit to a sketchy third party website, all to finally learn that this garbage product inderperforms simply tethering my cell phone to the pc.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Agentcole,
Thank you for the comment.
We do understand your concern regarding the issue with the WIFI adapter. To resolve the issue, please verify if the computer meets the system requirements of the adapter. If it meets system requirements, ensure Windows and the chipset driver are up to date. Pease check if the PC is within range to an established wireless router or access point and internet service is working properly. Also, please verify if the unit is running with the most current system update.
Should you need further assistance, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Speed
It is actuall a Wifi N adapter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. I looked at the driver inf file they provide. It says Wifi N as the fastest speed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear 100xSmartervsGeekSquad,
We apprecaite you leaving your review about this wireless adapter. It is a WiFi 6 adapter which supports 802.11ax standard via USB with speeds up to 1800 Mbps. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2210037213-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Cons mentioned:Compatibility
Works sometimes
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compatibility or dns issues may exist if you have an older router or computer; but, I can confidently say that this USB wifi adapter might work sometimes. I would recommend this product to a friend if I was feeling adventurous and I wanted them to flip a coin.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Neil,
We're sorry to hear that you are having compatibility issues with your adapter. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Have you tried downloading and installing the Wifi Driver? Please see the link below.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2211018043-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/networking-iot-servers/adapters/all-series/usb-ax55-nano/helpdesk_download/
Does it's job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Stable connection and great speed consistency. Size is a big plus. I've used other adapters that had a larger profile, and they ended up breaking, when adjusting my pc, because of their inconvenient size. This does the trick.
I would recommend this to a friendIt won't do much
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whatever, piece of junk. Don't expect it to do much
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CMacGolf,
We do understand your disappointment with the product and the inconvenience this may have cause.
In order for the wireless network adapter to work properly, please check if the computer meets the system requirments of the device. If it doesm check if the chipset driver for the PC is up to date and the US port is working properly.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Doesn't Work Consistently
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wifi replacement card doesn't always work and seems to get interference from the original wifi card inside the laptop which was supposed to have been shutdown by the geek squad, going back to the squad to seek a solution as a paid member of TotalTech they need to make this right or allow me a credit towards new laptop which is less than a year old!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kenny,
Please allow us to apologize for the inconvenience you are experiencing with the Wireless Adapter. Please allow us to make your experience with ASUS a better one. What OS(Operating System) are you running on and the model of the PC/device being used?
For more information, email us at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2211025440-0003) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, it works perfectly, really very good berry nice
I would recommend this to a friend- Cons mentioned:Compatibility, Speed
Wish it worked as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Downloaded the driver per included instructions and given an error about not working with my OS, which is Windows 11 and up to date. Then after going to the Asus website and looking for drivers there got it to work, However the fastest speed it ever reached was 211Mbps over 5GHz wifi ax with 1Gig internet. My internal Wifi ac adapter reaches over 900Mbps no problem. Really disappointed, such a promising product that simply didn't deliver.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Crigginator,
We are sorry to hear that this wireless adapter did not live up to your expectations. This is definitely not the kind of quality to expect from ASUS products and this is not the norm. Please try the steps in the FAQs linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2210037213-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Wireless Router] How to improve Wi-Fi Connection: https://www.asus.com/support/FAQ/1047919/
[Desktop/Motherboard] Troubleshooting for low speed of Wireless network: https://www.asus.com/support/FAQ/1015573/
Tried it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is a good adapter for my computer, but it only last for about three months this products would rate excellent if it only last for a year.
No, I would not recommend this to a friend- Cons mentioned:Speed
Cheap but poor performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have read the reviews on this one. It's about half as fast as my Netgear WNDA1400 adapter which was N. My router is AC but I had planned to upgrade it to WIFI 6e. However, I only got download speeds at 82MBPS. With the old Netgear it was 169.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BattleCreek1,
We're sorry to hear that you're having issues with the performance on this model. Please attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1047919/
A great way to get wifi easily.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My laptop wifi card was failing. So rather than taking the thing apart and installing a new one, I gave this a try. It works great.
I would recommend this to a friendGreat!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the second USB wifi adapter I've tried, and I much prefer it! It's more stable, and it's the perfect size to fit behind my PC.
I would recommend this to a friend
