Customer Ratings & Reviews
- Model:
- USB-AX55 Nano
- SKU:
- 6520860
Rating by feature
- Value
Rating 3.1 out of 5 stars
- Quality
Rating 3.1 out of 5 stars
- Ease of Use
Rating 3.3 out of 5 stars
Customers are saying
Customers admire the Dual-Band WiFi 6 AX1800 USB Network Adapter's potential, but some have experienced difficulties. Several users reported issues with compatibility, particularly with certain operating systems and older routers. Problems with driver installation and functionality were also noted. The provided drivers did not always install correctly or work as expected.
This summary was generated by AI based on customer reviews.
Optimal signal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great for trying to get extended service to your laptop in areas that are not getting an optimal signal
I would recommend this to a friendWould Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This words great, I have never installed one of these, the only complaint I had was that the instructions were not very clear. I figured it out eventually.
I would recommend this to a friend- Cons mentioned:Speed
Doesnt work as it says
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. My wifi is fast and this thing takes forever to simply load a webpage. Save your money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sav123,
We're sorry you're having connectivity issues with the USB adapter. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. If the issue persists, we recommend contacting the place of purchase for an exchange if you are still within the window.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2210037213-0022" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/supportonly/usb-ax55%20nano/helpdesk/
wifi adapter
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good item. Great price. Recommend it. Would buy again!
I would recommend this to a friendDecent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works better than most of the reviews I read but is definitely limited on range… but what do you expect of something this size…
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear TheDudeAbides,
We sincerely apologize for the poor range issue you have been experiencing with this wireless adapter. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2211018043-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - Wireless Network Problems: https://www.asus.com/us/support/FAQ/1015073/
- Cons mentioned:Driver support
Didnt work, at all
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and went through the setup process. The first time the drivers didnt install, the installer just crashed. After i finally got them installed, the computer just didnt want to connect. I just couldn’t recommend this to anyone.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear StevenWVegas,
Thank you for your comment.
We do understand your disappointment and the inconvnience this may have caused if you are experienced a system crash while installing the driver. To resolve the issue, please check if the computer meets the system requirements of the wireless network adapter. If it does please verify if Windows and chipset driver are up to date. Also, if another network device was used prior to installing the ASUS USB wireless adapter, old network device drivers were uninstalled or removed properly before installing the drive for the USB wireless device.
If you need further assistance with the product, please email me at [email protected] and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Need drivers on device.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great on my kids desktop. I do wish the device included the drivers on the usb dongle instead of a cd. I had to use a computer that was online to download and installed on the system.
I would recommend this to a friendEasy and working as expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy and working as expected . Easy and working as expected
I would recommend this to a friendBest Buy Great Buy!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Wi-Fi dongle really works well just plugin and go in my situation nothing could be easier, Thanks ASUS for such a great and easy to use item. Just keep on making great hardware!
I would recommend this to a friendNo strings attached.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was initially nervous about a wireless connection because I’d always had wired. This adapter allows for a strong connection without stringing cables all over my place.
I would recommend this to a friendGreat little adapter!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought this adapter multiple times. (it keeps getting left at sites or with customers). I've never had any problems with it. Excellent connectivity and speeds.
I would recommend this to a friendConnector
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, the connection works really well. I was able to get my older deskptop to connect to the wifi at home. Connection is really stable and I have absolutely would reccomend this for anyone!
I would recommend this to a friendGood Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good for me. I want to buy all products that I need in the Best Buy store, because the quality is excellent and the price as well.
I would recommend this to a friendAsus WiFi 6 with Blazing Speed
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi 6 Speeds are immaculate, while the Security Measure fall within minimum spec.
I would recommend this to a friendWi-Fi usb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not know this was a shortcut fix for my Wi-Fi issue. I bought it, and voila, my laptop’s Wi-Fi issue was fixed. Continues to work. Love it.
I would recommend this to a friend- Cons mentioned:Speed
Worked fine for a couple of weeks then complete FA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After my wifi failed in my desktop, I decided to purchase the ASUS AX1800 to solve the problem. I was so excited about this simple solution, and it worked well for 3 weeks, but all of a sudden, the wifi speed dropped down to 30 mbs download speed. My modem router is about 20 feet away from my desktop with Gig speed wifi. Super disappointed with this product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RajS,
It's unfortunate to hear that your adapter has slowed down. This is not the quality of service expected from ASUS and this is absolutely not the experience we want you to have. Have you tried downloading and installing the Wifi Driver? Please see the link below.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2210037213-0004) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Wifi Driver - https://www.asus.com/supportonly/usb-ax55%20nano/helpdesk_download/
- Cons mentioned:Driver support
Trash
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a computer that doesnt have internet and you think this will work. Nah, in order for it to work you need to download drivers that REQUIRES internet for it even to work. On top of that even when you get the drivers installed the decice doesnt pick up on your internet. Waste of money, waste of time, waste of energy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Fern,
Please allow us to apologize for the inconveneince you are experiencing with the Wireless Adapter. Please allow us to make your experience with ASUS a better one. What OS(Operating System) are you running on and the model of the PC/device being used?
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2210037213-0005) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had any trouble gaming with this wifi adapter. Great buy
I would recommend this to a friendWorks fine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as intended. Fixed our laptop then the network card died.
I would recommend this to a friendnever had any issues
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works like a charm . ive had no issues at all with this wifi adapter
I would recommend this to a friend
