Customer Ratings & Reviews
- Model:
- USB-AX55 Nano
- SKU:
- 6520860
Rating by feature
- Value
Rating 3.1 out of 5 stars
- Quality
Rating 3.1 out of 5 stars
- Ease of Use
Rating 3.3 out of 5 stars
Customers are saying
Customers admire the Dual-Band WiFi 6 AX1800 USB Network Adapter's potential, but some have experienced difficulties. Several users reported issues with compatibility, particularly with certain operating systems and older routers. Problems with driver installation and functionality were also noted. The provided drivers did not always install correctly or work as expected.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
Not compatible with windows 10
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As the title says. It states it is compatible, but after trying it on two different window 10 systems, installing the drivers, both gave me a message saying it wasn’t compatible with my operating system. They need to fix their software or adjust their website to the proper requirements.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Fern,
We're sorry to hear that you are having compatibility issues on Windows 10 devices. This is not the quality of service expected from ASUS. We do value our customers and take negative customer service experience very seriously.
What OS(Operating System) version are you running on and the model of the PC/device being used?
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2210037213-0006) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product may connect at WIFI6, it does not provide WIFI6 speed, or connection distance. Buy this only as a last resort
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rueburbon,
We are sorry to hear about the connection issues you are having with this model. We would recommend that you update the firmware on this model.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Firmware: https://www.asus.com/networking-iot-servers/adapters/all-series/usb-ax55-nano/helpdesk_download/?model2Name=USB-AX55-Nano
Simple inexpensive fix
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple fix was genius, allowing us to continue to use our older computer awhile longer
I would recommend this to a friendDo not buy!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash. Did not work. Tried multiple different computers, downloaded software, did all I could.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SpencerW ,
Thank you so much for the feedback, I'm truly sorry to hear that it failed to work. What you've experienced was not intentional and this is a random case. I'm happy to assist you, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2210037213-0020) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Usb bluethoot
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All what i needed…………………………………………………………………………………..
I would recommend this to a friendGood product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my pc ended up using on asus laptop, and it does its job.
I would recommend this to a friendbad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with Windows 11, and support was no help at all. I returned it for a refund
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Planoman,
We do understand the inconvenience this may have caused and your dissatisfaction with the quality your recent customer service experience.
Definitely, the wireless adapter works with Windows 11. To work successfully, please ensure the PC meets its system requirements. If it does, check if the latest chipset driver for the computer was installed and the PC has access to an established router and it is getting an excellent signal.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Compatibility
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t compatible with my computer. The website you download to software from has Error: 404 code…
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SCN8Amom,
We sincerely apologize for the issue you're experiencing with trying to get the necessary software for this wireless adapter. You can download the required driver from the link below. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2210037213-0011" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
https://www.asus.com/networking-iot-servers/adapters/all-series/usb-ax55-nano/helpdesk_download/
DO NOT buy this...$50 down the drain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The drivers DON'T work, leaving the product completely unusable ... couldn't even get drivers from a third party site Don't waste your time, $, or gas doing a return like I did I got a AC1900 Nighthawk instead and had NO issues so I know my PC wasn't the problem (as ASUS seems to be trying to gaslight ppl into believing, terrible support)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BunnyIkari,
We do understand the inconvenience this may have caused if the wireless network adapter didn't work.
Drivers for the device are available at: https://www.asus.com/supportonly/usb-ax55%20nano/helpdesk_download/. Most likely, this is a compatibility issue if driver cannot even be installed successfully.
If you need further assistance with the adapter or other ASUS products, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Download of installation software was a problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unable to connect my tower computer to the new ISP modem provided by my carrier as an equipment upgrade.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are sorry to hear that you were unable to connect your PC to your new modem using this wireless adapter. Please refer to the steps found in the quick start guide linked below to get you started. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2211025440-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
https://dlcdnets.asus.com/pub/ASUS/wireless/USB-AX55_Nano/Q20578a_USB-AX55_Nano_QSG_560x320mm_PRINT.pdf
Router Upgrade? Must Have Accessory!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop didn’t like the Eero Pro 6e router which kept connecting/disconnecting the connection. Bought this little lifesaver and works like a charm with no issues.
I would recommend this to a friendHAD TO TAKE THE ITEM BACK TO BEST BUY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just wasted two (2) hours of my time, because your guys working in the Geek Squad, and in the Computer Sales departments don't knows what they are doing. I had to take the item back because it would not work with my Dell Computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We do understand the inconvenience this may have caused if you were not able to make the network adapter work.
In order to successfully use the wireless network adapter, please ensure the Dell computer meets the system requirements of the device. If it does, please check if WIndows and the chipset driver are up to date. Also, install the driver posted at: https://www.asus.com/supportonly/usb-ax55%20nano/helpdesk_download/.
If you need further assistance with the wireless adapter or other ASUS products, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Fast internet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wifi 6 adapter is great if you're looking to getting more out of your wifi 6 system; it will increase your speed tremendously.
I would recommend this to a friendNETWORK ADAPTER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It connects flawlessly, with no problems. Easy to install and connect much better than the last wireless connector that I had.
I would recommend this to a friendWorks flawlessly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plug and play. Super easy install and works flawlessly and fast.
I would recommend this to a friendNice tool
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasnt what we needed but, what it actually does is very cool.
I would recommend this to a friendCouldnt get it to work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 hours of troubleshooting couldn’t get it to work
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stephanie,
We're sorry to hear that you are having issues with this model. Please reach out to us with more information on the issues you are having with this model? We would love to have your issues resolved in a timely manner. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its not the right one for my computer and i doubt i can return it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DennisK,
We're sorry to hear that this model did not work for you. If you wish to discuss the matter with us, please send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Because I couldn't select zero.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 1 day. Returned it to the store.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are sorry to hear about the unfortunate experienceyou're having with this model. Please allow us to make your experience with ASUS a better one. Can you please provide us with more information on the issues you're having with this model? We would love to have your issue resolved in a timely manner. For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Speed
Absolute Dumpster Fire
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An absolute trash product. You truly do get what you pay for. Believe the reviews when they complain of a product defect for this product. Attempting to download my games library via wifi led to my connection being dropped repeatedly on a gigabit connection withXfinity. Clearly the product cannot provide reasonable or stable speeds. I suspect it is overheating during the process and causing it to disconnect from the network. Avoid at all costs, find any other competitor and use their product instead. You will thank yourself later.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Will,
It's unfortunate to hear that you are having issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206018757-0006) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
