Customer Ratings & Reviews
- Model:
- USB-AX55 Nano
- SKU:
- 6520860
Rating by feature
- Value
Rating 3.1 out of 5 stars
- Quality
Rating 3.1 out of 5 stars
- Ease of Use
Rating 3.3 out of 5 stars
Customers are saying
Customers admire the Dual-Band WiFi 6 AX1800 USB Network Adapter's potential, but some have experienced difficulties. Several users reported issues with compatibility, particularly with certain operating systems and older routers. Problems with driver installation and functionality were also noted. The provided drivers did not always install correctly or work as expected.
This summary was generated by AI based on customer reviews.
Works great after install issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My OS is Windows 10 X64 Home. I downloaded the Windows 10 driver and it would not install. Got the message "We do not support this operating system." Decided to give the Windows 11 driver a try and it installed properly. My previous adapter was AC1300 and my Wi-Fi speed was around 860mbps on a 5Ghz Wi-Fi network. Installed this adapter and speed jumped up to 1200mbps on 5Ghz. Web pages seemed quicker.
I would recommend this to a friendDisappointed (an undestatement)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Working with Windows 10 Pro on a Dell XPS 15 laptop. Nothing - NOTHING boots up this device. This was a $40+ lesson. Glad the device didn't cost more than that. Sent support an e-mail message. The purchase was outside of their Pacific telephone support times. One "star" was too hight a rating.
No, I would not recommend this to a friendReciever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good item for my computer. Good place to buy computers.
I would recommend this to a friendWifi 6?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money. I'm very disappointed with Best Buy . We're almost in 2023, and they're still selling WiFi 5 adapters and this crappy WiFi 6 joke of an adapter. WiFi is going to end up like Circuit City at this rate.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Whitesupra626,
We certainly understand your disappointment and the inconvenience this may have caused if you are experiencing issues with the network adapter.
Yes, the adapter is WIFI 6 complaint. To make it work successfully, please check if the PC meets the requirements of the device. If it does, please verify if the OS and chipset driver for the PC are up to date. Also, check if the computer has access to a stable internet service or connection.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not impressed.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gives me less than half the level of signal as my TP-Link Archer T9UH. Not impressed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear FrankD,
We do understand if you were not impress with the wireless adapter.
In order to improve wireless connection or signal, please verify if the PC meets the system requirements of the USB adapter. If it does meet requirments, please check if Windows and chipset driver are up to date. Try updating the wireless adapter using the file posted at: https://www.asus.com/supportonly/usb-ax55%20nano/helpdesk_download/. Also, check if the PC is within range to an established wireless router or access point and internet service is working properly.
Should you need further assistance, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
