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Customer Ratings & Reviews

Your price for this item is $341.99
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Customer reviews

Rating 4 out of 5 stars with 9 reviews

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78%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-9 of 9 reviews
  • Rated 4 out of 5 stars

    Very nice 2in1 Chrombook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressed with screen, tablet mode, and performance. Would have gave 5 star, except I was expecting the Asus smart stylus to be included with this more expensive version, but it is just a normal pen stylus. Unsure if the screen is compatible with the smart stylus or not now???

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s like a downgrade of the older model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this same type of computer for three encarnations and it seems that every time they release the newer model, they remove another feature and don’t really add anything particularly important or useful. The first time I got a new one, they removed the disc drive and the screen got smaller. There was a barely notable increase in memory. This time around I’ve bought a new model of the same computer, and they’ve removed the HDMI port (a feature I used frequently) and AGAIN made the screen smaller. It’s not slimmer, nor more compact, nor anything more useful. Just a smaller screen and less ports. I even compared the old and new side by side and the computers themselves are almost exactly the same size but the new screen is smaller and the trim around it is wider. I shudder to think what other features will disappear the next time around in an attempt to get me to shell out for their compatible replacement products. A time this point I think, after almost ten years of using the same computer, when this wears out I’m going to be going with a different one my next time around.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Elma,

      Thank you for the feedback. We certainly understand your disappointment with the product that seems to be a downgrade and the inconvenience if it didn't meet your expectations, like a missing HDMI port and other features.

      This may not be a downgrade rather it was designed for a specific market segment that apparently didn't meet you requirements. ASUS manufactures different models of Chromebooks, with different hardware configurations and design, and for a particular market sector or users. Certainly, one of these models will meet the specifications or features that you are looking for.

      If you need to connect an external monitor or TV using a HDMI interface, you can purchase a USBC to HDMI adapter.

      The preinstalled 4GB of RAM is adequate to run basic or light computing applications, which the Chromebook was designed for, without compromising system performance since the Chrome OS utilizes a small footprint and doesn't use lots of system resources, being a web-based or a Cloud-based OS.

      Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 4 out of 5 stars

    great small laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything I need it to do. No prolems with it at all. Very hapoy with my purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer for little ones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With remote learning being the new normal for now, we bought this for our K student and he loves it. The touch screen helps little ones who are learning how to use a mouse/trackpad still be able to interact with the screen and class.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the flip!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an older one of these and for my daughter's birthday we bought her this new one and she loves it. She especially loves that it has a stylus for her to use and a place to store it. She uses it for school and also for typing practice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son to use for High School . So far works great for all his , social media and streaming as well . Main purpose was for school but it’s powerful enough to handle his streaming as well .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for more space and speed. Good quality for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More than enough computer for college!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional speed and camera. Lightweight and extremely durable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    ASUS dissapoints, do not buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two days outside of the Best Buy return window a defect appeared on the screen. This turned out to be a crack that propagated across the screen rendering the machine 100% useless. The Chromebook never left the house or was mishandled in any way. It was sent to ASUS for repair and was deemed to be customer damage and was covered by warranty. I have never had any durability issues with any computer or Chromebook to date. I would not recommend this product or any other based on customer service.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We certainly understand your disappointment and the inconvenience this may have caused.



      All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.



      If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Customer reviews from bestbuy-ca

    User rating, 1 out of 5 stars with 1 review on bestbuy-ca.

    See all bestbuy-ca reviews
  • Customer reviews from https://www.asus.com

    User rating, 4 out of 5 stars with 1 review on https://www.asus.com.

    See all https://www.asus.com reviews
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