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Customer Ratings & Reviews

Your price for this item is $1,799.99

Customer reviews

Rating 3.5 out of 5 stars with 14 reviews

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Rating by feature

  • Battery Life

    Rating 3.0 out of 5 stars

  • Speed

    Rating 4.0 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

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64%would recommend to a friend

Customers are saying

Customers express satisfaction with the Flow Z13's portability and performance, praising its versatility and ability to run modern games. The touchscreen functionality is also highlighted, with positive feedback on its usability as both a laptop and tablet. No significant drawbacks were reported by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Rated 4 out of 5 stars

    8/10

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 2 in 1 better than the surface pro in my opinion but i did find a better deal on one with the i5

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Touchscreen

    Rated 5 out of 5 stars

    The Better Surface Pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this computer! The versatility it offers is tough to beat, especially for the price. It's about the same size as my iPad and draws just as well as a Surface Pro in Clip Studio Paint. Photoshop is fine too, but a bunch of lesser known applications don't work as well with a pen. The keyboard feels solid, the keys change color, and the screen's nice and bright. Portability is *chef's kiss* It can get hot, but doesn't get loud and the screen itself would only get a little warm. The real only problem I had was with the speed if more was open. I only had one other app open and tried to move some files a few times and it kept freezing. So I'd have to wait for it to fall asleep to then try and restart it. It happened 3 times with one blue screen upon setting up the PC. But otherwise the whole experience overall has been tremendous. If only it had 32GBs of RAM T.T

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Touchscreen

    Rated 3 out of 5 stars

    Good for digital drawing bad for gaming

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work as a student and this computer works great with most rendering programs and can run multiple things at a time without the fans going crazy. As a gaming laptop this computer does tend to overheat which was very frustrating. And the tablet aspect is cool but it did not come with a stylus to use.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Coleton M,

      Thank you for sharing your feedback on the Gaming Notebook. We sincerely apologize for the performance issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.

      Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. Alternatively, if the issue persists, you can contact our support team at https://www.asus.com/us/support/CallUs to further investigate the issue.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2311009894-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1015064/ Asus

  • Pros mentioned:
    Performance, Touchscreen

    Rated 5 out of 5 stars

    Best Gaming Laptop is a TABLET

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible, to think that this device has the ability to run at least 99% of modern games. Most falling between High/Medium settings without a problem. The fans are surprisingly quiet, even at full force. Nothing louder than a PS4 or Xbox One, in fact quieter that those. The fact I can also add external GPU makes this device future proof. If you get tired of gaming normally, you can detach the keyboard and use it as a tablet. It can run modern PC games so as far as multitasking, it's great. I have no trouble swapping between games, chrome, gamepass, file explorer and much more. I mentioned keyboard and after having a Microsoft Surface, this keyboard is actually viable. It has great tactile feedback and a very responsive touchpad. It has nice lighting settings and is wide enough for all hands. Unlike the smaller Surface keyboard, this feels full and not cramped. overall I think if you want a future proof, tablet/computer then this is a great choice. With the ability to add External GPU's you can have your cake and eat it too. Comes with a price tag, but you 100% get for what you pay for. Quality on build is also top notch.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    ROG Flow z13 Rocks!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only did four starts because I struggled a bit to understand how to optimize it, and even applying all the latest drivers and updates - but that was on me. some hours and youtube info later I got passed all that, and now I am enjoying the power for gaming in this configuration. Note: you can configure it to some 5 or more hours of battery on eco mode for simple browsing, etc.. for gaming, you want Turbo when plugged in. PS: I have been a fan of the Microsoft Surface Pro owning multiple for myself and kids, and I can honestly tell you this ROG Flow Z13 is superior. I am pretty happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery is a huge miss, but i like the overall quality and the performance in such a small form factor.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Nice multipurpose device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I was looking for a replacement for my aging Microsoft Surface that would also have the capability to play some PC games on the go. I have had this for a few weeks now and have been very happy with it! I haven’t tested many high end games but that wasn’t my main purpose.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great mobility and battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mobility, battery capacity. Exceptional when bought at a discount. Great versatility. On the move as a table, or at work as a laptop and at home when connected to my eGPU dock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this new pc, works great. Interesting new style. Pretty cool.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Flow Z13

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for portable gaming, and short business trip.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid this like the plague

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for a couple months and then decides that it can't even maintain battery percentage while streaming video. I literally am plugged into power and losing battery while watching 1 Twitch stream or YouTube videos. I've tried with or without hardware acceleration and either cause me to lose battery life while plugged in.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    keyboard malfunctioned at start up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    keyboard stop working correctly while installing start up software. found out it was a common malfunction for this laptop. went back to get a replacement but Aiea BestBuy was unable to order me another one and had to choose a different model.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Although we understand that you had to return the device and choose another model, we hope the new device works well and you enjoy using it.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2309014809-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 1 out of 5 stars

    This item not delivered to me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy got very bad customer service. When I reached out to them that I didn’t get this product delivered to me on Dec 5th, till now I didn’t get any resolution about this. Total disappointment.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Gowtham,

      We certainly understand your disappointment and the inconvenience this may have caused.



      Hopefully, you already have received your laptop. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 1 out of 5 stars

    Terrible build quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For 10 years I have only bought Asus machines, and have bought a lot of Asus accessories. After this I don't think I'll ever buy an Asus machine again. The build quality is terrible, after barely more than a year several things started going wrong all at the same time. Overheating issues, couldn't run games that it used to, keyboard malfunctioning, parts of the rubber on the back peeling off the machine making it no longer able to stand up on its own, rotating the device no longer rotated the display, and constant rattling from something moving around inside. I tried resolving some of the software issues but reinstalling Windows, but to no avail.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Daniel H,

      We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. It is greatly appreciated that you have provided us with your feedback, which our Product Team will review.

      Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2309014809-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Customer reviews from https://www.asus.com

    User rating, 4.2 out of 5 stars with 30 reviews on https://www.asus.com.

    See all https://www.asus.com reviews
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