Customer Ratings & Reviews
- Model:
- GSRF VG245H
- SKU:
- 6351367
Rating by feature
- Ease of Use
Rating 4.6 out of 5 stars
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
Customers are saying
Customers recognize the Geek Squad Certified Refurbished 24" LED FHD FreeSync Monitor's excellent screen size and picture quality, with many praising the clarity and visual appeal. Positive feedback highlights the monitor's performance and value for the price. However, some customers reported missing power cords and cables upon delivery. The overall experience appears positive, though potential buyers should be aware of this packaging issue.
This summary was generated by AI based on customer reviews.
Defected
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure what's going on with these monitors, I bought two and both have cracks that appear in the corner. The monitors have not been moved, bumped or any other roughness. They're in different rooms, not exposed to extreme temperatures. Other than that they're working.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brenda,
We're sorry to hear about the unfortunate experience you had with both your Monitors having cracks. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. This is not the quality of service expected from ASUS.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2101011523-0003) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Great monitor.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for home office use. Like new and no complaints.
No, I would not recommend this to a friend- Cons mentioned:Power cord
Power cord
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received the monitor, according to the all the information on the monitor is was to come with a power cord. Everything else is in the box except the power cord. There was also candy wrappers in the box.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mickha,
We're sorry to hear that you did not received the power cord with this unit. We would recommend that you reach out to Bestbuy to get the power cord. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
My review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Bought it because of the price but when I got itthe screen was completely damaged
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Angel,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the screen on this model. We would recommend that you have this model sent back to Best Buy to get a replacement. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
