Customers value the L410MADB02 laptop for its budget-friendly price and lightweight design. Some users appreciate its portability and find it suitable for basic tasks. However, some customers have expressed concerns about its slow performance, citing issues with downloading and overall speed.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-21 of 21 reviews
Cons mentioned:
Customer service
Rated 1 out of 5 stars
JUNK
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Garbage. Do not buy. It worked for 4 months and is now dead. Best Buy closed near me and the next nearest is 4 hours away. Instead of offering to let me mail it back they think I should drive 4 hours. Instead I'll have to pay to have it fixed. ASUS is also no help. They only referred me back to best buy.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear escape423,
I'm sorry to hear about your experience with this machine and with your Support experience. This is absolutely not the kind of experience that we want any of our customers to have. While Best Buy would be the primary support contact, if they are unable to provide a repair in your area or by mail we would be happy to step in and make sure your unit is repaired. Please reach out to me at [email protected] and include case #N2104069630-0001 in your email for reference, I would be happy to get an RMA started for you. I will also follow up on your earlier conversation with ASUS Support for quality control.
Thank you for choosing ASUS!
Best regards, Lane ASUS Customer Loyalty – US Support