Customer Ratings & Reviews
- Model:
- MAXIMUS XII HERO (WI-FI)
- SKU:
- 6416655
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Maximus XII Hero (Wi-Fi) motherboard's excellent overclocking capabilities and ample USB 3.2 ports. They also praise its high-quality build, ease of use, and aesthetically pleasing design. Positive feedback highlights the reliable Wi-Fi and sufficient RAM support. Overall, the motherboard receives overwhelmingly positive reviews for its performance and features.
This summary was generated by AI based on customer reviews.
Bent pins
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the motherboard, it had a couple minor missing parts which I could deal with, but I noticed the pins where the processor goes were bent
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ronnie,
We are terribly sorry to hear that you received the device with a few missing parts and the pins were bent and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We are recommending to have the unit return to Best Buy and request a replacement once you're within the return time period. This model also comes with warranty coverage for any issue that you may experience. You can also have the unit send to ASUS for repairs. A Return Merchandise Authorization (RMA) can be created Online by visiting our support page and selecting "service and repair", below that option please select "Create Online RMA." You also have the option to contact us directly, and we will create the RMA for you. For further assistance or if you would like to discuss this matter further, please reach out to our customer support team.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Dreaded Q Code 00
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read reviews about certain Asus motherboard having issues with not posting. This is one of them. Q Code 00. Asus tech said likely the motherboard is defective. Returned and purchased an Aorus
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stan,
We would like to extend our sincerest apologies for the device not posting and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any issue that you may experience. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email at (Customer loyalty @ Asus .com) Please remove the spaces and please use this link as a reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
I had a lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.MOBO was casuing restarts, bad outo of the box didnt work right at all, had to send it back.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you had with this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Expensive but did not last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it worked, it was a beast but suddenly stopped working when the warranty expired. I am disappointed! Based on what it cost, I expected it to last more than 1.5 years.
No, I would not recommend this to a friend