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Customer reviews

Rating 4 out of 5 stars with 1476 reviews

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  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

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    Rating 4.4 out of 5 stars

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74%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,476 reviews
  • Rated 5 out of 5 stars

    Official Ally Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Keeps Ally safe and looks really cool!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surprised

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size, thought I’d need a bigger case but this one is great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rog ally carrying case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job carrying around the rog ally safely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive Results for a Small Handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It won’t play new graphically intensive AAA titles on ultra if that is what you are looking for. But it works amazing on medium settings for most games such as Diablo IV and Jedi Survivor. Solid 40-60 fps on the 30w mode. Battery life isn’t great, but with an adequate power bank you can get hours and hours out of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, but I expected it to be waterproof xx

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's soft so it doesn't make me super confident... But it's working well so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    clean firm

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good wish it had space to fit the charger!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case from rog, worth for money, great material

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case…but

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case and does the job just wish it was big enough to fit the adapter though…

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too soft, not enough protection.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend this case - it looks ok, but the outer material is too soft and you can feel and hear the joysticks being clicked if light pressure is applied to the top. I got a 3rd party hardshell case from Am@zon for like $25 and it’s much much better.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jnorth0321,

      We certainly understand your disappointment with the ROG Ally Travel Case. It is our sincere apologies for the space and quality limitations that this case provides. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which our Product team will review to enhance the product line.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and provide the case number "N2306010178-0160" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, get a hard case on amazon and protect your purchase. This case is decent on the likes kind of, and thats it. If you drop the ally in this, its likely done. Defeats the purpose.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Daniel,


      We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.



      Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 4 out of 5 stars

    Ok padding

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The padding on the inside could be a bit better to ensure it’s all safe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for the ally when traveling!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The material is well made and very sleek. What I like the most about it is that it has holes on the inside for the joysticks of my ROG ally, so it doesn’t effect the functionality of them while storing and carrying. Very impressed!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Perfectly fine, a little too thin

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s definitely a case. There really isn’t too much going on here. It will absolutely do the job, but it’s a bit too thin to make me feel comfortable tossing in a bag when traveling.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Steven L,

      Thank you for sharing your feedback on the ROG Ally Travel Case. We understand that the quality of the case did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Your feedback is greatly appreciated and will be forwarded to our Product Team for review to enhance the product line.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306010178-0212" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    Low Quality Case for Acus Ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is rather soft and easily susectable to thibgs dropping onto it. While interrior is cloth padded, due softness of case little to no protection is given. Only real value is thst makes easy to carry the Acus Ally.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Premium case, but there’s better out there.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is padded well in the front and back with a premium feel to it. Returned item due to bubbling on outer layer, vents being blocked by stand in stand mode and the fact that you can’t fit a charger in it. Get yourself a case that is better and can fit multiple accessories in it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    PC gaming on the go!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this handheld! It packs enough power to play AAA titles at an acceptable level and provides enough game time on battery while i'm out. Been waiting for something like the Ally for a long time. Highly recommend the Z1 Extreme model.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Can’t complain

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It serves its purpose, a little bare bones but it gets the job done.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nice to look at but minimal protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case looks nice and matches the “flair” of the Ally but it does not offer much in the form of protection for the hand held. It also does not offer any storage for the Asus charging cable and block. Inended up returning it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Adam,
      We certainly understand your disappointment with this product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2306003028-0041] for us to better assist you. Thank you for choosing ASUS!


      Best Regards,
      Schottky,
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    No protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one I’m going to have to return, $40 for a soft case that barely protects the Ally, your better off spending that $40 on a better case.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Quantum,


      We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.


      The case does provides protection to the ROG Alley.


      Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

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