Customer Ratings & Reviews
- Model:
- ROG ALLY TRAVEL CASE
- SKU:
- 10736105
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Ally Case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Must buy for Ally waiting on more options to come out but great buy!
I would recommend this to a friendAfter owning for a month
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a pretty case and it does its thing. The logo is subtle
I would recommend this to a friendIt's decent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The outside material Is really good, but the inside is not the best.
No, I would not recommend this to a friendNeeds a better design
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case looks cool but very tight. It can scratch the buttons if not careful.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ElGamerMan,
We certainly understand your disappointment with the product We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2306010178-0011] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Surprised
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speedy delivery and the case feels durable and made from good material.
I would recommend this to a friendDont.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this garbage, for $40 I expected the stock charger to fit inside, it's legit the dookiest case ever. Embarrassing if ASUS for trying to sell for anything over $10
No, I would not recommend this to a friendgood for rog ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its texture is very advanced, the interior is very comfortable dust cotton.
I would recommend this to a friendNot the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More like a sleeve. Need something hard and protective get something else.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Monkeyman,
We definitely understand the impression this may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306010178-0009) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Not the best choice.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as solid of a case as I would prefer, it's not a hard shell case.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mark,
We certainly understand your disappointment with the quality of the ROG Ally Travel Case. We value your feedback on this matter, and we will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. We strive to provide our customers with the best quality products at competitive prices and want to make sure our customers are satisfied with their purchases. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2306010178-0088" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for Ally. Mandatory purchase for the price
I would recommend this to a friendI’d rather deal with the cable company…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bag is fine, but the Asus ROG Ally they sold me was defective. A known issue. I reached out to customer service and was ASSURED I could go to any store for an exchange. The store denied the exchange. So I took it to twitter, where the social media team reached out to ME and assured me once again that they would exchange the defective product. They even placed an order and I thought all was well. I woke up today and the order that your reps created was cancelled. So I reached back out and was told “sorry we lied, have a nice day”. This is unacceptable. Not only do I have a defective product, but my time was wasted and I was lied to TWICE by your service reps.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chelsea K,
Please accept our sincere apologies for receiving a defective product and an unfortunate encounter with our support staff. This is not the quality of service we aim to provide. We understand how frustrating this must be for you and we will do everything we can to make it right. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience.
Allow us to make your experience with ASUS a better one. Please send us an email at [email protected] and include the case number "N2306011826-0081" as a reference so that we can further investigate the problem. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced for how little protection it gives. Not worth it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment with the product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2306010178-0129] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works awesome and is a great traveling case and have no issues with it
I would recommend this to a friendNot bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely does the job and it has a clean design!
I would recommend this to a friendWorks good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well enough to use it everyday i need to use it.
I would recommend this to a friendToo soft
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not liking the build quality of this product, especially for the price.
No, I would not recommend this to a friendCompact and does the job
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it’s supposed to. Wish you could pack the charger with it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rohitman,
We certainly understand your disappointment with the product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2306010178-0052] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Perfect size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! I would for sure but another one. 5 start product!
I would recommend this to a friendGreat case for orotection
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only true carrying case that is perfect for for rog ally
I would recommend this to a friendROG Ally case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best case for They Ally. Looks great OEM and feels really good quantity.
I would recommend this to a friend
