Customer Ratings & Reviews
- Model:
- ROG ALLY TRAVEL CASE
- SKU:
- 10736105
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Soft Shell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Being a Steamdeck owner and an owner of an ally as well this product is quite flimsy comparatively kind of disappointed since its a soft shell and provides no real protection
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Felipeck21,
We certainly understand your disappointment with the quality of the product. We value your feedback on this matter, and we will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. We strive to provide our customers with the best quality products at competitive prices and want to make sure our customers are satisfied with their purchases. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2306003028-0049" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Looks better online.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is just cheap. Reminds me of those sweatpants the walmartians wear that say "PINK" on the back. Hard pass on this thing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BigBadBootyDaddy,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Do not buy this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend buying this case. This is a cheap material case at a higher price. I only bought it with the Ally to have the protection of traveling. Doesn’t really have protection if you drop it or something falls onto it. But once third parties come out with hard cases, I will sell this. Also it seems like the material will suffocate the airflow so I don’t like to put it in the case when in sleep mode.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert,
We sincerely apologize for the disappointment you feel due to the ROG Ally Travel Case. This is definitely not the kind of experience we want for any of our customers. We would like to hear from you regarding changes that you think would make this into a 5-star product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2306011826-0030" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not that great…
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just came in and the quality is not what I expected this is a 10$ case not a 40$ case
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CaseyH,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
This is a case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a basic case. I wish it had room for the charge brick and cord as you won’t be gaming for long with those items.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HackasaurusRex,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
The case was designed just ot fit the ROG Ally only.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Over priced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not protect the ally at all I am able to push all the buttons through the case itself it is not worth what you pay for it jsaux has a hard shell case with storage for charger etc and no I am not shaming rog for this they make very good products this one just wasn’t it for me I cannot recommend
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aiden H,
Thank you for sharing your feedback on the ROG Ally Travel Case. We understand that the quality of the case did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Your feedback is greatly appreciated and will be forwarded to our Product Team for review to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at [email protected] and include the case number "N2306011826-0092" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Cramped
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To small for the price, not worth it, cant fit the charguer, the device feels cramped in there
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mr258903,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
Should you need further assistance with other ASUS products, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not a case its a sleeve.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has s bult in “stand” that block vents and gamer look ruay makes me think this shlils be 20$ at most 2/10 do not recommend
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Timmy,
We are sorry to hear about your disappointment with this product. This is not the kind of experience we want our customers to have with any of our products. We would like to hear from you regarding changes that you believe would improve this product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2306011826-0017" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Eh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its cool but the asus isnt very secure when its in the case and its a very soft fabric so you can still damage the asus even when in the case
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer ,
We certainly understand your disappointment with the product, We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2306003028-0064] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Get a 3rd party case.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mediocre padding, no carre handle, and a useless strap woth the velcro on the wrong side.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cecil,
We understand that the the design of the ROG Ally Travel Case did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. The goal of our company is to make every purchase an enjoyable one. We appreciate your feedback which will be reviewed by our Product team to enhance the product line.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306003028-0096" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great but limited space
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits the ally great but you have to force the charger in there uncomfortably makes me afrad of scratching the back of it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on the ROG Ally Travel Case. Our apologies for the limited space provided by this case. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and provide the case number "N2306003028-0073" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its made out of clothes with cotton inside to protect it literally no padding. plus no stap handle
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Trevor M,
We certainly understand your disappointment with the quality of the ROG Ally Travel Case. Our apologies for the limited protection provided by this case, and we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. The goal of our company is to make every purchase an enjoyable one. We appreciate your feedback which will be reviewed by our Product team to enhance the product line.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306003028-0088" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Way Overpriced
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would buy this case for maybe 10 dollars. Its a soft case that does very little to protect your device. The padding does not feel thick enough and you can move and click all of the buttons with almost no effort. It is a tight fit on the edges which makes it a little hard to zip up. It feels like it is only really to prevent scratches or nicks to the screen/shell. Even for that its too expensive.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ethan,
We appreciate you sharing your feedback on the ROG Ally Travel Case. Our apologies for the limited protection provided by the case. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and provide the case number "N2306011826-0063" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Overpriced is an understatement…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Style with minimal protection at a premium. You’re better off with a third hardshell case for less money and better protection.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Manny,
We certainly understand your disappointment with the product, We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2306003028-0065] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Overpriced and cheap quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very flimsy and useless and definitely not worth the price for a case that wouldnt even protect it if it fell
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aaron M,
We certainly understand your disappointment with the quality of the ROG Ally Travel Case. Our apologies for the limited space and protection provided by the case. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which will be reviewed by our Product team in order to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and provide the case number "N2306003028-0074" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Awful
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After purchasing my ROG Ally, I was looking for a travel case. I assumed buying the official case would be a good idea right after launch, however, I was wrong. The case is a soft material, and being that I put my Ally in my backpack for work, I need a hard shell case like the Steam Deck case. I returned the official case in favor of a cheaper hard shell case elsewhere.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert S,
We appreciate you sharing your feedback on the ROG Ally Travel Case. Our apologies for the limited space and protection provided by this case. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
Although you have returned the unit, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2306011826-0069" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Too expensive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive for the product, its a good Quality but too much
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alexcisneros,
We appreciate you sharing your feedback on the ROG Ally Travel Case. It is understandable that you disagree with the price and we apologize. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We will forward your feedback to our Product team for review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2306011826-0076" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not any room for anything else just console needs strap so it wont move round
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlainK,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306011826-0061) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Better than nothing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So the case holds the ally, but I wouldn't trust it to actually protect it from anything.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Curtis8600,
We appreciate you sharing your feedback on the ROG Ally Travel Case. Our apologies for the limited protection provided by the case. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and provide the case number "N2306003028-0085" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Poor quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely holds device. No space for power adapter. Low quality padding not even form fitting.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gamepro,
We apologize for the ROG Ally travel case now living up to your expectations. Please let us know what changes you would suggest to improve this product. We truly appreciate your feedback on this product as well. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2306011826-0003" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
