Customer Ratings & Reviews
- Model:
- ROG ALLY TRAVEL CASE
- SKU:
- 10736105
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Better than nothing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So the case holds the ally, but I wouldn't trust it to actually protect it from anything.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Curtis8600,
We appreciate you sharing your feedback on the ROG Ally Travel Case. Our apologies for the limited protection provided by the case. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306003028-0085" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Soft case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall: nice looking rog case. Its downfall is its soft sides. Its not a hard case like the switch case and offers little to no protection on the sides where the zipper is. My fear is dropping it and the buttons on the sides breaking. Rog- make a better case...this is pitiful. The rog ally is $760 usd after taxes....
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason R,
We are sorry to hear that the ROG Ally Travel Case did not live up to your expectations. We would like to hear from your regarding changes that you believe would make this a 5-star product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306011826-0033" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are much cheaper ones that protect the device what better
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It is really unfortunate to hear about your disappointment with this product. We understand that this is not what you expected, and we sincerely apologize for that. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306011826-0071" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not a good case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very high quality but it serves its purpose. I would have got another brand if I had known it was so cheaply made.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DuaneS,
We certainly understand your disappointment with the product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2306003028-0029] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Look elsewhere
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is not great. Material is super soft and flimsy, doesn't really feel like it'll be very protective. Also just setting the device in the case is not very elegant, and it's not super apparently which way to even put the device. Regretting this purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Izzy,
We are sorry for the poor experience you have been having with your ROG Ally Travel Case and it not living up to your expectations. We appreciate your feedback on this product and we be happy to hear about changes you would suggest to improve it. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306011826-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This could work fine for someone, but it has a surprisingly loose fit considering it is designed for the device.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrew,
We certainly understand your disappointment with the product, We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2306003028-0031 ] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Piece of junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only got this case as its the only one available at the time i got my Ally. Compared to anything available for the steam deck or switch its junk. Doesnt really protect anything. Asus should have done better for charging so much. Only get this if you need a case right now and you can’t find anything else
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dustbunnyck,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Too flimsy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too flimsy, fits all the shapes of the unit well but is so flimsy it doesn't even protect the thumsticks.
No, I would not recommend this to a friendNot the one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Ally should have come with a case like the steam deck in this case is too soft and I don't really like all of the *gamer lettering* around the edges. I understand that it's aces but holy cow they're even charging too much for a soft case.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brandondwn,
Thank you for your comment.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Poor Cose
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Provides pretty much zero protection and looks gaudy while doing so. Much better options available.
No, I would not recommend this to a friendtoo small and not very protective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small to handle the device and the charger, which you need because the battery is not that great.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlexanderJ,
We certainly understand your disappointment with the product,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2306003028-0035 ] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Bare minimum from Asus.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is just to keep it from scratching while on a backpag. This is not a good protective case, avoid.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Visaith,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
Indeed, it is a protective case besides keeping the ROG Ally for being scratch while in the backpack.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
No good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has no room for your charger and way to expensive for what it is
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carlos C,
We are sorry to hear about your disappointment with the ROG Ally Travel Case. Please let us know what changes you would like to see to this product in order to make it a 5-star item. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306011826-0028" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Basic Case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it’s designed to do. The case is no frills and cannot sore your charging cables.
No, I would not recommend this to a friendbad cover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bad for the price..dont have no space for charger too
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear jrbt,
It is unfortunate to hear that you are disappointed with the ROG Ally Travel Case. This is not the kind of experience we want our customers to have with any ASUS product. We would like to hear from you regarding potential changes that you believe would make this a 5-star product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306011826-0050" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really safe. be careful when opening the consul slides out easily
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jose,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306003028-0072] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Horrid
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is the worse case I think I've ever used for any console system I've ever owned (which is vast). Its cheap, expensive, has zero padding for edges, no hard shell, puts way to much pressure on joysticks etc. You can buy 3rd party cases that are much better quality for the same price or less.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zezba9000,
We certainly understand your disappointment with the ROG Ally Travel Case. We value your feedback on this matter, and we will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. We strive to provide our customers with the best quality products at competitive prices and want to make sure our customers are satisfied with their purchases. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306011826-0058" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not as great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish this was a hard case, it does the job however you can find better ones.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carl76148,
It is really unfortunate to hear about your disappointment with this product. We understand that it is not what you expected and we sincerely apologize for that. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306003028-0042" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
$$$
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive for a case that doesn’t hold the charger.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChinaD,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Cheaply made
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Ally case felt cheaply made. It didn’t fit very well and I was confused as to what the the Velcro flap was designed to do. Best Buy was great and made the return easy. I don’t recommend this product. Go third party for Ally carrying case
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BenB ,
I'm sorry to hear that you are having issues with this product . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2306011826-0020) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support