Customer Ratings & Reviews
- Model:
- ROG ALLY TRAVEL CASE
- SKU:
- 10736105
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Better options out there
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this out of necessity, now there are many options out there.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment with this product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2306003028-0061 ] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Not worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap case for price. Would not recommend. Go for third party
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AliR,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, the Ally Travel Case water-repellent PU fabric keeps your machine safe from any accidental spills and inclement weather, while the whole case stays secure with an ROG emblazoned YKK zipper. A soft fleece inner liner keeps the screen protected and scratch-free. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306003028-0054) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
No
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good value. Can’t put much in it. I really needed it though.
No, I would not recommend this to a friendDon’t buy this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most overpriced item I have ever purchased in my entire life
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GregM,
We certainly understand your disappointment with this product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2306003028-0040] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Not worth it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get, might as well get a brand case, it takes up less space
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear THEGREATONE,
Thank you for sharing your feedback on the ROG Ally Travel Case. We understand that it did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be forwarded to our Product Team for review to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2306011826-0104" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ROG Ally
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected better quality for that price. it is not reliable.
No, I would not recommend this to a friendWorthless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels super cheap. Mesh material isn't very sturdy, so I have no idea why anyone would WANT to carry their Ally in this... Especially since it doesn't have hall-effect joysticks.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally Travel Case. We certainly understand your disappointment with the quality of the case and we sincerely apologize. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306011826-0087" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Really not great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basically no padding and lacks a place for the charger
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chrispy,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not worth the cost
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the cost. Way to expensive for what it is.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sean48238,
We apologize for the disappointment you feel because of the ROG Ally Travel Case not living up to your expectations. Your feedback is important to us and we would like to hear about any changes you think would improve this product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2306003028-0013" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Only case available as of this writing.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only case available for that ally as of this writing so can’t really review if nothing else to compare it with. Beggars can’t be choosers. Just reviewing item to win that $400 dollar gift card.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dtug1701b,
Thank you for your comment.
If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
I will jot buy it again.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soft cover feels like cheap trash, the edging looks like you wrapped electrical tape on the edges, also its really soft... The only thing that makes this a good buy is its low profile.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tom B,
We are sorry to hear that the ROG Ally Travel Case did not live up to your expectations. We would love to hear from you as to what changes you would recommend to this product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2306011826-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not with the cost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this case. It seems flimsy, and would only protect from scratches, not from any other incidents that are common with portable, handheld devices, especially for the cost. Would you use a cloth case for your phone or laptop?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear framished
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. The model has a soft case material and a fleece inner liner, the Ally will be protected in any bag or backpack. If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306011826-0046) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUSCustomer Loyalty US Support
Cheap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t bother with this case. Would not protect the device at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zachary D,
Thank you for sharing your feedback on the ROG Ally Travel Case. We understand that the quality of the case did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be forwarded to our Product Team for review to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306011826-0102" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Doesn't fit power cord
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This does not fit the power cord/supply in with the Ally handheld. Waste of money. Who wants to pack that seperately?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chauncy,
We appreciate you sharing your feedback on the ROG Ally Travel Case and we apologize for the limited space the case provides. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Your feedback is greatly appreciated and will be forwarded to our Product Team for review to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306011826-0093" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
BIG NOPE!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its bad. Go with a third party option from amazon. I got to my car looked at it and walked right back into best buy to return it. This thing isnt going to protect your device at all. Not worth it at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are sorry to hear that you had to return your ROG Ally Travel Case. We would like to hear from you regarding changes that you think could be made to this product to make it a 5-star product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2306011826-0042" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Just bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is just bad its soft that if you drop it and your ally is in it it will break. Doesn't have storage for the battery or the stand. Thier are better alternatives on Amazon that are cheaper.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear John C,
It is really unfortunate to hear that you are disappointed with the quality and design of the ROG Ally Travel Case. We would love to hear from you regarding changes that could make this a 5-star products. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2306011826-0052" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Unsafe for your ally
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't keep this case. I was actually afraid to put my ally in here because the case was soft and I thought the sticks may break if I put in in my travel bag.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JoshuaO,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306011826-0072] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Same as a plastic grocery bag
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way to soft to be protective for a $700 gaming Handheld. Bought the tried and true Co2Crea case after and never looked back
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment with the quality of the ROG Ally Travel Case. We apologize for the limited space and protection the case provides. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is greatly appreciated that you have provided us with your feedback, which our Product Team will review to enhance the product line.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306011826-0085" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
There is better cases out now better all around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honesty only bought this because it was the only case at the time. Didn’t hold anything just the ally and it’s very limited protection.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Justhere,
We are sorry to hear that the ROG Ally Travel Case did not live up to your expectations. That is not the kind of experience we want our customers to have with any ASUS product. We would like to heard from you regarding changes that you think would make this a 5-star product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2306011826-0036" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not so great case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a terrible fit for says rog ally! Nothing more I want to say about the fitment
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment with the ROG Ally Travel Case. Our apologies for the quality of the case. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Providing the best quality products to our customers and ensuring their satisfaction is our top priority. We appreciate your feedback which will be reviewed by our Product team to enhance the product line.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2306011826-0075" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
