Customer Ratings & Reviews
- Model:
- ROG ALLY TRAVEL CASE
- SKU:
- 10736105
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Could be better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my husband to store his ROG, quality is good but it lacks a lot of potential. He was really disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Denise G,
We are sorry to hear that the ROG Ally Travel Case did not live up to expectations. We would love to hear from you as to potential changes to improve this product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2306011826-0015" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Way Overpriced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is as low budget as cases get. $10 is the most you should pay for this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Trentimus,
We apologize for the ROG Ally Travel case not living up to your expectations. What changes would you suggest to make it worth the price? We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2306011826-0010" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Its ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its alright, pretty slim, okay design, I dont know why I this didnt come with the handheld itself, pretty stupid.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Troy,
We are sorry to hear about your disappointment with the ROG Ally Travel Case. This is not the kind of experience we want our customers to have with any of our products and we would like to hear from you regarding changes you believe would improve it. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2306011826-0018" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Grab a different case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can find an alternative get that instead, this case isn’t worth $40
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear wilkin,
We certainly understand your disappointment with the product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2306011826-0009] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Pass
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not needed for the price. Would recommend if priced under 10usd
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Milesprowler,
Thank you for taking the time to speak with us about the price of the ROG Ally Travel Case. We understand your disappointment and we sincerely apologize. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which our Product team will review.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and provide the case number "N2306011826-0079" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rip off, off of your device and your wallet.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t even fit the ally correctly, it applies pressure to the already pitiful thumb sticks.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matty,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306011826-0047) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Expensive Garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice but thats it. Ots expensive and offers no protection
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Top3Entertainment,
We do understand your disappointment and the inconvenience this may have caused if the travel case didn't meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with that it does protect the ROG Ally from being damaged while on the go.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Asus rog case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t fit the asus well , the stand is a poor design , poor design all around
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on the ROG Ally Travel Case. We understand that it's not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us a [email protected] and provide the case number "N2306011826-0062" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Soft case not good. It does not protecto de Rog Al
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soft case not good. It does not protecto de Rog Ally.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Raymond D,
We certainly understand your disappointment with the quality of the ROG Ally Travel Case. Our apologies for the limited protection provided by this case, and we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. The goal of our company is to make every purchase an enjoyable one. We appreciate your feedback which will be reviewed by our Product team to enhance the product line.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306011826-0082" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the worst case i could imagine for such an expensive device; barely fits doesnt protect
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hunter,
We apologize for the poor experience you are having with the ROG Ally Travel Case. This is not the kind of quality to expect from ASUS products. We would love to hear from you regarding changes that you would recommend to improve this product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2306011826-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Case for Ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product seems to be low quality build and not sturdy enough. At leat not for that price
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NightAfterNight,
We sincerely apologize for the ROG Ally Travel Case not meeting your expectations. We would like to hear from you regarding changes that you believe would improve this product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2306011826-0016" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Cheap case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels cheap and does not seem like it would protect the device. I will return this product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rwilson1330,
We apologize for the ROG Ally travel case not living up to your expectations. We would love to hear from you regarding changes that would improve this product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2306011826-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Look elsewhere for a good case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage quality. Not even hardshell. Barely confirms to the sticks.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Justin S,
We appreciate you sharing your feedback on the ROG Ally Travel Case. Our apologies for the quality and limited protection provided by this case. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and provide the case number "N2306011826-0066" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No protection at all. Dont buy..way cheaper ines that are way better in amazon
No, I would not recommend this to a friendBad case
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case wasn't good quality and it wouldn't do its purpose
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AnthonyT,
I certainly understand your disappointment and the inconvenience this may have caused if the product didn't meet your expectations.
If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
You're just buying the name
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't reflect the price tag. This case cheaply made. flimsy. Don't buy it!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Reif,
We are sorry to hear that the ROG Ally Travel Case did not live up to your expectations. We would also like to hear from you regarding potential changes to this product that you think would make it a 5-star product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2306011826-0035" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Nope
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special. Expected more. Dont feel that it protects.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aaron S,
We appreciate you sharing your feedback on the ROG Ally Travel Case. Our apologies for the limited protection provided by the case. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and provide the case number "N2306011826-0067" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
No good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible quality—I can hear the joy sticks clicking while in the case. Returned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bobwehadababyitsaboy,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, the joystick clicking is a random problem. ASUS provides warranty coverage for the product. If you need further assistance with ASUS products, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Charger does not fit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No space for charger, just use the box it came in and velcro the box together
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Krill,
We are sorry to hear that the ROG Ally did not live up to your expectations and we would like to hear from you regarding changes you would suggest to this product to make it a 5-star item. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2306011826-0032" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
***Garbage quality***
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible quality don’t buy. It’s garbage. Don’t buy the ROG Ally Either.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BradleyG,
We certainly understand your disappointment with the product, We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2306011826-0049] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
