Customer Ratings & Reviews

I love this ProArt. I love the touch screen, the ability to use a pen for drawing and love that it can be used as a tablet!

I bought this 4 months ago for it’s amazing display and Nvidia chip for creative work. Its my first windows laptop in 20 years and been a complete disappointment. The machine constantly reboots, even when sitting idle. Also the fans randomly turn on at full blast when the machine is powered off! It will max out CPU & memory just sitting idle in photoshop, DaVinci Resolve or Media Composer. I don’t run any other apps besides MS Word, photoshop, DaVinci Resolve or Media Composer. I have not installed anything else and always do all windows updates. I opened a ticket with Asus Support four months ago and they have been absolutely useless with helping me. They randomly update the ticket with a generic reply every few weeks. If you call them, they ignore what you are saying and talk over you and say they will get their manager assigned to the ticket. I’m currently talking to the manager’s manager’s manager’s manager. He is now offering a “repair” but I have to send it in at my cost. Save your money and get an HP if you need windows or just get a macbook air for less. This one is a complete dud.

This is an awesome little laptop. It's packed with software and runs very fast. I'm very happy with this purchase and very happy with BestBuy.

Excellent for university students, easy to travel light weight and reliable

Fantastic little laptop. I have a 4k capture card and this laptop handles it perfectly. No issues editing photos either. Its a little power house.

Perfect computer for my needs. Great price. Thankful to best buy employee for his help

Excelente ya que mi hijo va a estudiar Ingeniería en programación y la laptop tiene para hacer gráfica y todo lo que necesita, estoy muy satisfecha

This laptop is great for anyone who creates content. It has a great OLED screen, 32 meg. Memory, 1TB hard drive, and a discreet graphic card.

Good creaters laptop. Very basic graphic card. Might even go for Nvidia 30 series.

Love my new laptop! Couldn’t be happier with my purchase. This laptop is just the best!

Touch screen doesnt work. The drivers not installed. Tried to update windows. Tried to find drivers. No drivers to install via their website. Trouble shooting isn't worth it beyond that. I googled this issue and other people have had similar issues. Some missing sound drivers. Some missing touch screen. Some with the ribbon cable not connected. I will go back to best buy and get a replacement to see if that will work better. I really like the rest of this though. The laptop is really cool. Great color. Great feel. The touch screen is just super important. Which is why the rating is so poor. If I get a better experience with the replacement I plan to get, I will raise the rating.

Compact, fast, reliable, on the go, cute style. We are happy with this purchased. Exactly what we need.

Folding keyboard is very helpful and the smaller screen size makes travel easy.

Very nice laptop for work and travel, not as heavy as my old one.

Great powerful laptop, awesome battery performance for what it is (and also the 200W charger does help a lot), I've been using it for a couple of weeks now and I have noticed just a few bugs that I'm hoping ASUS takes care of them. I was a little bit disappointed that the pen is not included for such a high price.

Great laptop, love the tablet/touch screen feature.

Love this laptop! Its 13" which for some is abot small, but it doesn't matter at all. This thing is powerful! If you're a 3D or 2D art student or professional I can't recommend this on the go power house enough! Love it!

We needed a laptop for a budding gamer and this was the right call. Expensive, but not the highest and not the lowest, but feel it’s perfect for him to grow into. So far so good a few weeks later with Minecraft Dungeons, Minecraft Legends, Minecraft Java and a handful of Minecraft Mods he is happy as a clam. He has dreams of recording and editing YouTube videos and this comes with decent tools for that (but haven’t tried them yet).

Sadly while I love the laptop, it's full of buggy problems. Half of the time I put it to sleep, it won't wake up again. I end up having to hold the power button down until it finally shuts down completely and then restart it. Of course I lose everything I was working on. Then when it starts up again, all of my external connections are not recognized and I have to unplug my usb-c hub and reconnect it, then initiate another restart to get everything reconnected. Sadly this is not the only issue I'm having. Within the first couple of days I brought it from the office to home and not only did it not recognize the change of network, it didn't even recognize the internal network cards and have me a hardware failure message when I ran the diagnostics. When I tried to initiate a problem report, the only option they have me was to call BestBuy's Geek Squad for support, but when I spoke with them, they said all they could do was send it in to Asus to have the card replaced and didn't know how many weeks that would take! Another concerning issue is that they do not offer an extended warranty on the product. I've been waiting for 2 months for that offer but it is not forthcoming, and based on how many issues this laptop seems to have, I can understand why they are not offering an extended warranty on it. So be cautious... It's a new laptop for Asus and it seems to have its issues.

LOVE IT! IF YOU ARE DEBATING IT STOP THE DEBATE IT IS AWESOME.