Customer Ratings & Reviews
- Model:
- HN7306WU-PX13.R3704050
- SKU:
- 6584436
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the ProArt PX13 laptop's overall performance, brilliant screen quality, and fast processor speed, making it suitable for creative workflows. Its portability, sufficient RAM, light weight, compact size, and abundant ports also contribute to a positive user experience. However, some customers have expressed concerns about the laptop's battery life, refresh rate, fan noise, and heat dissipation. Despite these drawbacks, the laptop appears to offer a compelling combination of power and portability for users with demanding tasks.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Heat dissipation
Do not buy this laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would give it zero stars if I could. I bought this laptop and used it tops 10 times for less than an hour each before it overheated from being left asleep for a couple hours. The bottom of the laptop warped and it no longer lays flat. ASUS wants me to pay $400 out of pocket for repairs to get it fixed. Literally all the laptop was ever used for was use the internet and maybe open 30 files. Joke of a laptop that is not worth the price.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Asdf,
Thank you for sharing your experience with the ASUS HN7306WU Laptop. We sincerely apologize for the overheating and warping issue you've encountered, especially given the limited use of the device. We understand how frustrating it is to face a $400 repair charge under these circumstances, and this is not the experience we aim to deliver. To further investigate and explore possible solutions, please email us at customerloyalty@asus.com and include the case number "N2410019634-0019" as a reference. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Portability
Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, easy to use,, my children love to use it, convenient to carry around, accessible, light,
I would recommend this to a friend - Cons mentioned:Battery life
Great laptop for the price but battery is just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop but not battery:( and Great Service from Best Buy as usual
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Karim,
Thank you for sharing your feedback on the ASUS ProArt PX13 Laptop, and we apologize for the issues you're experiencing with the battery. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408009298-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/#A4
Study and Play
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Laptop, usefull for collage at full Boost i'm studying Electrical Eng, and this Laptop helps me do diagrams for construcción and the avance it has to help me also with My carrer plans, it also has a powerfull ser up for games for when i chill
I would recommend this to a friendBest Buy is Great!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.customer service and quality of product was amazing
I would recommend this to a friend- Pros mentioned:Screen quality
Asus Pro Art
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice , fast little computer with good screen with 3k OLED
I would recommend this to a friend - Pros mentioned:Overall performance
Asus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Absolutely love this laptop and the price was definitely a winner
I would recommend this to a friend Terrible Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really hope it is just the computer I got because for the first few weeks I have been using this computer I have been a lot of issues - Touch pad is very sensitive I changed the settings and still nothing. When I try to move it at times it does not move at all and if I does and takes a while and then clicks on something and mind you I did not put any weight on it. - When I have videos on full screen, it lags the picture is very laggy and sometimes it stutters - I did have issues with the fan but I figured it out by changing the settings on my ASUS - Another thing I allow access to camera on Zoom and Microsoft Meetings but when it comes to the time where I need to use I turn on my camera but it does not let me - As well when I do touchscreen as I click on things it lags even more I do not understand why I am paying 2K for something that cannot function for the simple stuff.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LMNEZ,
Thank you for your comment.
We do understand your disappointment with this laptop and the inconvenience this may have caused if are experiencing issues with the touchpad sensitivity, system lag while on full screen and camera inaccessibility during Zoom and Microsoft Meetings.
To resolve these multiple problems, ensure Windows, drivers, applications and BIOS are up to date. Updates for this laptop are posted from our Product Support page: https://www.asus.com/us/laptops/for-creators/proart/proart-px13-hn7306/helpdesk_download?model2Name=HN7306WU . Keeping the laptop updated will maintain optimum system stability and performance. Additionally, while accessing web applications, like Zoom and Microsoft Meetings, ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance, including the camera. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Overall performance
Great pick for photoshop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good. They were absolutely right: It met my expectations.
I would recommend this to a friend - Pros mentioned:Overall performance
So happy with my decision
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is absolutely the best laptop you could ever have.
I would recommend this to a friend - Pros mentioned:Overall performance
Good laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost perfect, it is good fit for medium to large task range
I would recommend this to a friend Perfect laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Great size, great air flow, beautiful design
I would recommend this to a friendBest laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This PX13 has been the best laptop I've ever used. It can run substance paint smoothly, I can code using the battery and the thing is dead silent on the go.
I would recommend this to a friendGood Enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall. Track mouse stopped working for no reason
I would recommend this to a friendGreat powerful laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s fast, the keyboard is comfortable, the display is amazing. Battery life is average, but only when using the GPU, is okay for general use. I like the size and weight.
I would recommend this to a friendJust the right choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasnt looking for a laptop this small or with a lower amount of memory but with thre knowledgeable sakesmans helped us choose what has turned out to be more than enough laptop.
I would recommend this to a friendWould buy it all over again if I had to.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this laptop has kept up with most of my needs, I do video and picture editing and regular gaming. I don't need the graphics maxed out but it hasn't let me down yet.
I would recommend this to a friend- Pros mentioned:Overall performance
C
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product and custmer service at Best Buy!
I would recommend this to a friend Px13 proart laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has been amazing so far its battery life last as long imas I need it to! It can also run plenty of games!
I would recommend this to a friendOpen box is a NO-GO!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop open box IN "EXCELLENT CONDITION" for $1,135, was immediately disappointed. Some accessories were missing, multiple dents on the laptop, hair on the keyboard, and scratches and scuffs on the edges. Immediate refund, DO NOT BUY OPEN BOX! I thought the listing would be more accurate to the description provided on the website... Boy was I wrong. The pictures shared are from AFTER I cleaned off the hair on the laptop, looks MUCH worse in person. If this is "excellent" then I cannot begin to imagine the the "good" and "fair" quality.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear David,
We regret to learn about the condition in which you've received the device. We understand that this has caused inconvenience and we apologize sincerely on behalf of ASUS and the reseller. It is our hope that you were able to return the defective product to the place of purchase for a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2410019634-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support