Customer Ratings & Reviews
- Model:
- HN7306WU-PX13.R3704050
- SKU:
- 6584436
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the ProArt PX13 laptop's overall performance, brilliant screen quality, and portability. The processor speed and ample RAM also contribute to a positive user experience. However, some customers have concerns regarding the short battery life, the refresh rate, fan noise, and heat dissipation.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Portability
Good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Folding keyboard is very helpful and the smaller screen size makes travel easy.
I would recommend this to a friend Replaced my XPS 13 with the PX13
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the brightness and clarity of the OLED screen. The battery life is also amazing!
I would recommend this to a friendTop Notch!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this ProArt. I love the touch screen, the ability to use a pen for drawing and love that it can be used as a tablet!
I would recommend this to a friendBeautiful laptop but has lots of problems
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly while I love the laptop, it's full of buggy problems. Half of the time I put it to sleep, it won't wake up again. I end up having to hold the power button down until it finally shuts down completely and then restart it. Of course I lose everything I was working on. Then when it starts up again, all of my external connections are not recognized and I have to unplug my usb-c hub and reconnect it, then initiate another restart to get everything reconnected. Sadly this is not the only issue I'm having. Within the first couple of days I brought it from the office to home and not only did it not recognize the change of network, it didn't even recognize the internal network cards and have me a hardware failure message when I ran the diagnostics. When I tried to initiate a problem report, the only option they have me was to call BestBuy's Geek Squad for support, but when I spoke with them, they said all they could do was send it in to Asus to have the card replaced and didn't know how many weeks that would take! Another concerning issue is that they do not offer an extended warranty on the product. I've been waiting for 2 months for that offer but it is not forthcoming, and based on how many issues this laptop seems to have, I can understand why they are not offering an extended warranty on it. So be cautious... It's a new laptop for Asus and it seems to have its issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeffrey P,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, please send us an email at customerloyalty@asus.com and include the case number "N2409020463-0004" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Good for budding gamer to grow into
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We needed a laptop for a budding gamer and this was the right call. Expensive, but not the highest and not the lowest, but feel it’s perfect for him to grow into. So far so good a few weeks later with Minecraft Dungeons, Minecraft Legends, Minecraft Java and a handful of Minecraft Mods he is happy as a clam. He has dreams of recording and editing YouTube videos and this comes with decent tools for that (but haven’t tried them yet).
I would recommend this to a friendExcelente
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente ya que mi hijo va a estudiar Ingeniería en programación y la laptop tiene para hacer gráfica y todo lo que necesita, estoy muy satisfecha
I would recommend this to a friend- Pros mentioned:Portability
Great laptop for the worker in the go.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice laptop for work and travel, not as heavy as my old one.
I would recommend this to a friend - Pros mentioned:Portability
Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, easy to use,, my children love to use it, convenient to carry around, accessible, light,
I would recommend this to a friend - Pros mentioned:Overall performance
JUST DO IT!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE IT! IF YOU ARE DEBATING IT STOP THE DEBATE IT IS AWESOME.
I would recommend this to a friend Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect computer for my needs. Great price. Thankful to best buy employee for his help
I would recommend this to a friendJacobo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for university students, easy to travel light weight and reliable
I would recommend this to a friendSmall & Mighty
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop! Its 13" which for some is abot small, but it doesn't matter at all. This thing is powerful! If you're a 3D or 2D art student or professional I can't recommend this on the go power house enough! Love it!
I would recommend this to a friendreview
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.monitor too smal for my liking, plus the metal bent over heat.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Catlover,
Thank you for sharing your experience with the ASUS HN7306WU laptop. We are sorry that the screen size did not meet your expectations, and we sincerely apologize for the overheating issue you’ve described, specifically the concern about the metal bending due to heat.
For further investigation, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/. Our specialists will be able to review the matter in detail and provide the appropriate guidance or service options.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2408009298-0017" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Asus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Absolutely love this laptop and the price was definitely a winner
I would recommend this to a friend Love my new laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new laptop! Couldn’t be happier with my purchase. This laptop is just the best!
I would recommend this to a friend- Pros mentioned:Screen quality
Asus Pro Art
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice , fast little computer with good screen with 3k OLED
I would recommend this to a friend - Pros mentioned:Overall performance
Great pick for photoshop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good. They were absolutely right: It met my expectations.
I would recommend this to a friend - Pros mentioned:Overall performance
Good laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost perfect, it is good fit for medium to large task range
I would recommend this to a friend - Pros mentioned:Overall performance
So happy with my decision
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is absolutely the best laptop you could ever have.
I would recommend this to a friend - Cons mentioned:Battery life
Great laptop for the price but battery is just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop but not battery:( and Great Service from Best Buy as usual
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Karim,
Thank you for sharing your feedback on the ASUS ProArt PX13 Laptop, and we apologize for the issues you're experiencing with the battery. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408009298-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/#A4