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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 318 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are satisfied with the ProArt PX13 laptop's overall performance, brilliant screen quality, and fast processor speed, making it suitable for creative workflows. Its portability, sufficient RAM, light weight, compact size, and abundant ports also contribute to a positive user experience. However, some customers have expressed concerns about the laptop's battery life, refresh rate, fan noise, and heat dissipation. Despite these drawbacks, the laptop appears to offer a compelling combination of power and portability for users with demanding tasks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 318 reviews
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    I think it needs more time.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The truth of the matter is I just don’t know yet. It’s a brand new processor that I don’t think they have all the bugs worked out yet. It crashes on quite a few programs I have downloaded and I can’t figure out why. I try them on different settings or let the computer decide what settings it should be ran on and the programs and games will crash no matter what I do. Hopefully there will be another BIOS update soon as well as windows update because it runs on windows 24H2 which is still in development as well. So I’m going to give it a little more time and see. The battery life really is not very good. You’d have to set all the settings as low as you can to get good battery life but then it wouldn’t run hardly anything you get this kind of laptop for. Also not a big fan of only being able to use a 2230 form factor nvme. There no room and I mean ZERO room to put even a 2242 form factor, let alone a full size 2280 nvme. I like to have a 4tb nvme in my laptops so I never need to worry about running out of space or having so much stuff downloaded that it bogs down your PC, so I’m offloading some things onto an external nvme in a thunderbolt 4 enclosure and I bought the fastest 2tb 2230 nvme I could find which is the crucial P310 that gives you the closest you’re going to get to gen 4 speeds from a 2230 nvme. It a great little nvme that gets me very close to what I get from the fastest 2280 nvme’s on the market.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.

      Please allow us to make your experience with ASUS a better one. To troubleshoot the battery and crashing issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408009298-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1038855/
      https://www.asus.com/support/faq/1043914/ Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Laptop!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Laptop as it has multiple amazing capabilities for many different applications. As an engineering student, I have experienced amazing performance on many intense software applications.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent for a small screen 2in1.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fine laptop and does what I wanted. I thought that it would come with a pen but it didn't. I wish it was compatible with more of the digital pen standards (it doesn't work with my MS Surface pen, my LG pen, my Lenovo pen, or an XPPen drawing pad pen. If I didn't need a 2in1 I would have purchased a much better-spec'd laptop for the same price. I wish that I could upgrade the RAM.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 2 out of 5 stars

    Unreliable USB-C Charging

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The biggest issue I have right now is unreliable USB-C charging. No matter what GaN power brick I'm using (I own several, 100-120w+), the charge rate eventually crawls to <5w. To fix it, you have to grab the stock charger, plug/unplug it repeatedly, until eventually the USB-C charging speed picks back up to 65w+. As someone who travels a lot, I bought this laptop specifically for its portability and the standard 200w charger isn't necessary for me 99% of the time. The fact that there's major USB-C PD negotiating issues making USB-C charging basically nonfunctional, is a dealbreaker. I should've known to expect a lot of hardware bugs, coming from a 2022 ASUS Flow X13. Unfortunately I'm past my return window.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear FrankH,

      Thank you for your comment.

      We do understand your disappointment with this laptop and the inconvenience this may have caused if you are having USB-C charging issue. Each of the two USB 4.0 Gen 3 Type-C ports in this laptop supports a maximum power delivery of 100 watts. This is not sufficient to charge this laptop efficiently since the required power is 200 watts. We only recommend charging this laptop using the supplied 200 watts charger or AC adapter. These USB 4.0 ports are intended to charge low-powered mobile devices.


      Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Refresh rate

    Rated 3 out of 5 stars

    Processor is great but value isn’t

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has one of the best x86 mobile processors available right now. Ultimately though the value for the money isn’t really there for this price, and the lack of a 120hz display is disappointing.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Ronald D,

      Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408009298-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Get it.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Does everything I need for a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Laptop - esp for Junior/Senior and Grad Stude

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is good. I have been using for some heavy load work like programming and application development. I am also moving ahead with heavy load coding like AI, but not so advanced and its been fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good so far. I love it!! No lags very compact and practical

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen quality

    Rated 5 out of 5 stars

    Asus Art Pro 13" 2in1 laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 2 in 1. Fast, very responsive. Good battery. Vivid oled tauch screen and excellent keyboard. 100% recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus PX 13

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small and powerful. Worked without any flaws, for a 13 inch laptop this device has more to offer than most laptops this size. Since i connect this to a monitor when in office the 60hz refresh rate is not an issue for me.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 3 out of 5 stars

    Fantastic but bad battery and temperature

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product however battery is not good and so hot when you start to use

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Sinval F,

      We sincerely apologize for the battery and overheating issues you're experiencing with the notebook and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm.

      To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408009298-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Overheating and Fan issues -  https://www.asus.com/support/faq/1015064/
      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/#A4 Asus

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Excellent laptop for creators of all kinds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really loving my 13" proart. It's got TONS of power, plenty of storage and pretty good battery life so far. Considering I work from my desk at home most of the time, the mobility is pretty great. The only gripe would be that I would prefer a 14" screen, but they already sell a 15", so it's up to you if you want the smaller device, lower price, etc or the larger one.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Laptop Performs Great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop so far! It runs quickly, the graphics are great, and it can run programs fast—only downside is low battery life outside of the charger. If you’re like me and don’t use it very often outside of school/work, this is a non-issue.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    As expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs as expected. lightweight, portable and performant

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    My new ASUS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very intuitive. Allows me to freely design and develop my graphic art with vibrant color.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Azus ProArt13

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick processor with small but bright display. Love the size since it fits well on your lap.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Happy camper.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my laptop on cyber monday deal ($1400). After a research that took me in about two weeks, I decided to go for this laptop. Portable size, strong, so far I'm truly happy with my decision. The only downside- Battery life is very short. Other than that A+

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    lap top

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the speed and performance is excellent no complaints so far

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Excellent, as advertised

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far (after 1 week), this laptop is excellent. The screen and speed are as good as advertised. All of the ports and peripherals (camera, microphone, speakers) work without an problem. Hardwired Internet speed even through the USB 3 port is 800+ Mb/sec (my Xfinity plan is 1Gb/sec). I haven't yet tried the GPU for AI photo enhancement - I'll do that soon.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Asus laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Oled screen Touch screen and 2 in 1 Not so heavy, perfect for school

    I would recommend this to a friend