Customer Ratings & Reviews
- Model:
- ROG ALLY HARD CARRY CASE
- SKU:
- 6585672
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the ROG Ally Premium Hard Case for its excellent protection and solid build quality. Users appreciate the ample storage capacity that comfortably fits all accessories and the snug fit that securely holds the device. While the case boasts a premium look, some customers have noted initial stiffness in the zipper and limited usefulness for travel.
This summary was generated by AI based on customer reviews.
Overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for on the go gaming! Battery life is exceptional!
I would recommend this to a friendAmazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is amazin best thing for transport or traveling
I would recommend this to a friendit's better than nothing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well enough, the way it stores the console is a bit weird, and the zipper is a bit difficult.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jaedenar,
Thank you for sharing your feedback on the ROG Ally Premium Hard Case. We understand that the design of the case did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be forwarded to our Product Team for review to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306010178-0248" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Zipper quality
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The zipper is terrible and sticks in places. The top is not designed properly - when you close the lid with the Ally X inside you can hear the thumb stick buttons click (R3, L3). Would not recommend. Found one that is thinner and half the price online, skull and something, and it’s a much better case.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jnorth0321,
Thank you for sharing your feedback on the ASUS ROG Ally Premium Hard Case. We understand that the quality and design of the case did not meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be forwarded to our Product Team for review.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306011826-0106" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Too big for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no doubt that this is a good case, but it is SO big that it defeates the purpose of use for me. I don't need to carry everything all the time. I just need to protect my Ally X on the go.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joey G,
Thank you for your comments regarding the ROG Ally Premium Hard Case. We understand that the design of the case did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be forwarded to our Product Team for review to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306010178-0229" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Portability
Not liked
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got wrinkled in the first trip! got wrinkled in the first trip
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Millertaker,
Thank you for your comments regarding the ROG Ally Premium Case. We understand that the quality of the case did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be forwarded to our Product Team for review to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306003028-0115" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
PS5 portal case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the case is good, however the the PS5 portal does not fit well in it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Deanna J,
Thank you for your comments regarding the ROG Ally Premium Hard Case, and we're sorry to learn that it does not fit your PS5 Portal. Your feedback is greatly appreciated and will be forwarded to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306010178-0231" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Unnecessarily large and heavy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing weighs 16 pounds and it is about 1 and a half inch thicker than it needs to be. It is also about half inch wider than it needs. It has some storage space for the charger, but it is just about a quarter of the wasted volume because most of the wasted space can't be used. I'm returning this immediately.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Guillermo M,
Thank you for sharing your feedback on the ROG Ally Premium Case. We understand that the design of the case did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306003028-0112" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Its okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay, quite bulky, i think the dbrand products are better
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zavier O,
Thank you for your comments regarding the ROG Ally Premium Case. We understand that the quality of the case did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be forwarded to our Product Team for review to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306010178-0227" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ASUS Disappoints Again
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has to be the most janky thing I have ever seen. Fits very awkward. Zipper catches a lot and damages the outside. I don't feel like it protects my ally very well. Do no recommend. Random crap on other sites work much better. ASUS next time hire someone that knows how to make a propper case. Focus on functionality next time. ASUS is capable of great things, but they love to fumble lately.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Synwithyn,
Thank you for sharing your feedback on the ROG Ally Premium Case. We understand that the quality and design of the case did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Your feedback is greatly appreciated and will be forwarded to our Product Team for review to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306011826-0094" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rog Ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit the pro version. I had to return one day after purchasing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Makayla,
Thank you for your feedback. We're sorry the ROG Ally Premium Hard Case did not meet your expectations or fit your device as intended. We truly value your input, and it will be shared with our Product Team for further evaluation and improvement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306011826-0110" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bestbuy delivery sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One star because Bestbuy decided to use Doordash to delivery and never got the item.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EduardoM,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused if the product was delivered through Doordash. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty