Customer Ratings & Reviews
- Model:
- R55ES ROG CETRA TWS
- SKU:
- 10891375
to a friend
They’re not worth $220
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to use them at first but quickly realized two major problems. Best Buy’s description lists these as having 48 hour battery life but even when you turn off the rgb lights they last maybe 4 to 8 hours. The touch pad on them is located in an incredibly annoying spot. Anytime you try to push them in your ear more or adjust them you are hitting the touch pads and changing the settings everytime but the other problem is that the touch pads don’t work well. I can tap it 5 times before they ever register the action. Otherwise the audio quality is great and I’ve been told from others that the noise cancellation works fine, except when you hit the touch pad on accident turning off the noise cancellation feature. Then you have to fight with it to get it back. Also the narration is a foreign accent with terrible English which makes them sound cheap. Also they don’t allow you to go far from the connection source. 10ft distance and they start cutting out.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User589450,
Thank you for sharing your experience with the ROG Cetra True Wireless SpeedNova Gaming Earbuds. We apologize for the inconvenience you encountered with battery life, touch pad functionality, and connectivity range. Your feedback regarding usability and overall performance is very valuable, and we will ensure it is passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2411002547-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent quality, great sound and looks very cool.
I would recommend this to a friend
