Customer Ratings & Reviews
- Model:
- GV302XA-X13.R9512
- SKU:
- 6535502
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the ROG Flow X13's impressive battery life and strong performance, even noting its capabilities for gaming. The touchscreen functionality and portability are also frequently praised, with many appreciating its lightweight design and ease of transport. Positive feedback also highlights the build quality and comfortable keyboard. There were no significant negative comments reported.
This summary was generated by AI based on customer reviews.
Great portable laptop
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice PC and great for multitasking/battery. The material/screen gets a lot of fingerprints though other than that it’s great.
I would recommend this to a friendMalfunctioning Touchpad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seemed to be a nice laptop; compact, stylish, and well made! The sound was a little shy, compared to Lenovo Thinkpad, for instance. I liked pretty much everything about this laptop, but I had to return it due to a malfunctioning touchpad. The touchpad was very insensitive, even when I changed its sensitivity to very high. I purposely went to Best Buy and checked other Asus laptops' touchpads, which all seemed to work just fine.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrey,
We regret to learn about the touchpad issue you have had with the notebook. Please accept our humble apologies for the inconvenience. This is not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that you have returned the unit, but we will forward your feedback to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and include the case number "N2312026990-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this product since I bought it in April, and I've been using it ever since. Great product
I would recommend this to a friendNice portable option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent machine light portable and powerful. I would definitely recommend this to casual user
I would recommend this to a friendVery fast laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop. I am very happy with my purchase.
I would recommend this to a friendFantastic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the 3 weeks of usage, I find this to be a pretty solid laptop
I would recommend this to a friendGreat performance.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is amazing with the 7940HS. Camera login works great too.
I would recommend this to a friendBest purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every good product, with great efficiency in shipping.
I would recommend this to a friendTotally Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer works great and my daughter is 100% satisfied.
I would recommend this to a friendTek
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for programming, gaming, and notetaking. Great price.
I would recommend this to a friendA false promise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop promise to be the joker in the deck, yet, it gives me BLUESCREEN when I'm doing the most basic things that requires no performance at all..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gustavo A,
We sincerely apologize for the BSOD issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2310027160-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042499/
Do not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage computer; Does not do well connecting to external monitors. Always have issues with sound. The screen turns black on me and I have to restart it for it to work again. I've only had it for a couple of months but now have to deal with Asus since best buy says I can't return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cinizzy,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2312010859-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015070/
https://www.asus.com/support/faq/1014276/
Blue screen of death.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was working well until all of a sudden I started getting blue screen of death multiple times in a day. Even a clean install did not help.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CoderGamer,
We regret to learn that you are experiencing bluescreen of death issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2312010859-0003).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042499/
No videocard means no video games
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No video card in this model what the heck. No videocard means no video games
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We regret to learn that you've received the laptop without a graphics card. In the view of our brand, this is not representative of the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We are committed to providing our customers with the best possible experience and we apologize for any inconvenience this may have caused. We understand how disappointing it must have been to receive a product that was not up to your expectations. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. Based on what you have described, it sounds like a defect. We recommend contacting the place of purchase for an exchange if you are still within the window.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at [email protected] and include the case number "N2312010859-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Touch screen
Great laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE this laptop! I always buy touch screen, but my last 2 computers had charging issues. This one has a charger like a phone, so hopefully no issues. I don't game, but the font on this computer is much larger, making it easier for these old eyes to read. I definitely recommend this computer
I would recommend this to a friend - Pros mentioned:Portability
Not upto High Specs for AAA games
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vert portable and plays the games I have very well
I would recommend this to a friend Overpriced DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced hot garbage with overpriced hot garbage add-ons. Does not perform up to the price paid for. My 5 year older laptop with GTX 1060 out performs this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joshua,
We regret to learn that the product didn't meet your full expectations. We strive to make sure that our customers have the best possible experience with our products. We take your feedback seriously and will be using it to make improvements for the future. We sincerely apologize for the inconvenience caused.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2310027160-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
