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Your price for this item is $3,299.99

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Rating 3.5 out of 5 stars with 16 reviews

63%would recommend to a friend.

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63%
would recommend to a friend
Page 1 Showing 1-16 of 16 reviews
  • Rated 1 out of 5 stars

    Broke my heart!

    Posted .

    I really want to like this laptop but I've owned it for about 2 weeks now and it's crashed more times than I can count. It kicks me out of games and apps constantly. Folders minimize for no reason. Narrator pulls up randomly. Outlook properties don't show (see pic). I've uninstalled/reinstalled with no remedy. This thing just has issue after issue. It's one of the most expensive laptops on the market and either the quirks are from switching from 2 different GPUs or this is just a dud. FYI...I follow the correct process to connect/disconnect the eGPU. Just disappointing because I travel for work and want a portable gaming rig. I was so excited about this but it's been a flop. This will be returned.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Bruce,

      Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Based on the issue you had we would recommend that you have this model sent in for servicing. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Features

    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Good Concept but with caveats...

    |
    Posted .
    Owned for less than 1 week when reviewed.

    For now i am giving it a 3 out 5 stars. Reason is that the internal GPU (1650) card was faulty and would not show up in device manager or on the Nvidia app saying no graphics card detected. I went to the Asus support chat and they gave me a work around and that didn't work - I had to completely re-install windows and the driver showed up, The other is the external GPU be careful when un plugging it after your tell the computer to detach, When i did this there are two clamps on GPU adaptor (going to the computer) you have to really push in to get it out and sometimes that doesnt work and it ended up bending the two clamps and it made it hard to put back in. I did return it and i hope this one doesnt have that many issues, Once i get the new device and it doesnt repeat what happened i would give this a 5 out 5 As for gaming on both the 1650 and the 3080 it does a great job on AAA titles - now there is the competition with the Razer 14 with a 3070 already built in so you don need to have external device....just sayinng

    Features

    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jason,

      Indeed, the laptop has a good design concept.



      We certainly understand the inconvenience this may have caused you regarding the GPU and external monitor hook up.




      If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Features

    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Best Portable PC Gaming Solution

    |
    Posted .

    Simply the best mobile PC gaming solution I can think of. I've waited years for a solution like this. I can't wait to see how this product line evolves over time. Count me in!

    Features

    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Package

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Instead of carrying around and maintaining two different devices, I wanted to be able to draw on the same device that I also did CAD on. This was one of two devices that I thought could do the job. I bought this and the Surface Book 3 with a quadro graphics card. The X13 outperformed the other one and was $1000 cheaper. This was an incredible value for what it does. I give it a 4.5/5 because the webcam is only 720p, and the screen does not get very bright.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    I'd buy it again

    |
    Posted .
    Owned for 1 week when reviewed.

    The dock is annoying and a little loose to fit, but otherwise the power and portability of this laptop is absolutely unmatched.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Crashes crashes crashes!! 3080 lower wattage then

    |
    Posted .
    Owned for 1 week when reviewed.

    5 bsod (blue screen of death) so far Over 10 crash and restarts under idle At least 3 fail to boots Xg mobile is only running at 120watts not the 150 as advertised Customer service is incompetent and says there is no level 2 techs capable of assisting with these issues. This is all while plugged in the xg mobile. Plan to return if issues arent fixed before return period

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's unfortunate to hear about the multiply issues you are experiencing. This is not the type of experience we want any of our customers to have. Have you updated Windows and BIOS recently? You can explain further to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Rated 1 out of 5 stars

    Laptop good. Dock unreliable

    |
    Posted .
    Owned for 1 month when reviewed.

    Lots of problems with the GPU dock. Had a stuck latch, returned it to BB. New unit had busted USB ports. I did an RMA for it since it would _normally_ be something covered under warranty. The ASUS repair center was literally unable to repair and test it, so they're sending it back?! It's like they don't realize they make docks, so they have no way to warranty them. So: expect problems with the GPU dock and no help from ASUS about it. Skip this generation. It's unfortunate because the laptop is quite good on its own.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Goodwin,

      I certainly understand your frustration and please know this isn’t how we treat loyal customers. Please provide me with all the associated RMA numbers for further analysis on your case history. I'll make sure to forward the findings to the Management Team to avoid these types of issues going forward. If you need assistance in getting this case resolved, you can reach me at cl-adrian@asus.com. I'll do my best to help in a timely manner. Your case for reference is N2109015139-0001.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    nice product

    |
    Posted .
    Owned for 1 week when reviewed.

    I replaced one, so far so good, the previous has e graphic card connection issue, but this new one pretty good. like the design of this laptop.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Works, but woefully unreliable.

    Posted .

    The laptop itself is fantastic, but the XG mobile is incredibly buggy and unreliable. Common issues others and I faced included faulty ethernet and usb ports, unstable performance, failure to output a signal to external monitors, and failure of the latching system of the XG mobile connector. This may be due to first-generation products naturally having some issues, but nonetheless is unacceptable for a $3300 USD machine. Furthermore, Asus / Best Buy cannot repair the XG mobile alone under warranty; It must be sent in with the laptop even if issues are only present for the eGPU. Unfortunately, my model began experiencing issues outside of my return period, so now I'm stuck for 4 weeks without my laptop purely because of issues with the XG mobile. Don't end up regretting your purchase like I do; Go for the 3050ti model without the XG mobile. The 3050ti will easily handle 1080p 60fps on high settings for most games.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Bus life gaming on the go

    |
    Posted .
    Owned for less than 1 week when reviewed.

    I live in a bus and this is the best mobile gaming solution for mw

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Speed
    5 out of 5
     
     
     
     
     
    Battery Life
    2 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Multiple problems.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Zoom calls don't work on this PC. Glitchy armoury crate software. Stylus nonfunctional out of the box.

    Features

    Speed
    5 out of 5
     
     
     
     
     
    Battery Life
    2 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Certainly, we understand your disappointment with the armoury crate and the stylus pen. Have you tried to re-install the software? Have you checked the batteries in the Stylus Pen? If possible, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Great do it all machine

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Great machine. XG mobile works great. Seamless transition.

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great buy,

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Love this, but i wish screen had more vivid colors ..

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great Gaming Tablet PC, Poor (or Great) Item Title

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Fastest thin and light convertible Tablet PC. Literally has 3 GPU options, built in AMD iGPU, discrete internal NVidia GTX 1650, AND an external docking station that just happens to have an NVidia RTX 3080. Rocking in at over $3K, it might come as a shock, since it's listed as having GTX 1650. Nowhere in the item title does it list that it comes with the XG Mobile RTX 3080 external GPU dock. You have to scroll way down into the specs to see that it's included. Really poor item description on Best Buy's part. Or is it? Hear me out. I bought this gaming laptop in 2021 where it's nearly impossible to buy a high end graphics card. But since Best Buy buried the words RTX 3080 deep in the specs list, I'm guessing it doesn't get a lot of attention or get easily flagged by scalping bots. So either very careless of Best Buy OR, extremely clever. This laptop was so much easier to buy, as it remains in stock for a very long time when it's back up for sale, unlike other GPU's and gaming laptops, which are gone within milliseconds. As for the laptop? It is the fastest thin and light I've ever used. Doesn't get hot at all with normal use, and is very quiet. But when it needs to, the fans do crank up a lot when you really hammer the CPU and internal GPU. But the fan noise is definitely not as annoying as some whiny, high pitched turbo fan sounds from many Lenovo laptops I've used. The XG Mobile eGPU with RTX 3080 is the real draw here. It's roughly equivalent to a desktop 3070, but for it's size, it's amazing. I love that you don't even need to use the USB-C power brick, as it has power supply built in. Both Laptop and eGPU weigh 5lbs together. Laptop is 2.8lbs, eGPU is 2.2lbs. eGPU puts out some serious heat, though, I wish they had aimed the vent backwards, rather than the same direction as the cable. The Cable is not long enough to allow you to easily place it so that it's not blowing hot air into your face or at the computer. Internally, the RAM is soldered, which isn't a huge deal as this one comes with 32GB. But the tiny NVME SSD is kind of a headscratcher. Sure it's upgradeable, but the shortest stick config for M.2 is rare. I really think they could've fit a longer stick format there. Other downside is the Pen. Oh wait. Did you know there's a pen included? Neither did I, until I opened up the packaging. Another thing not listed in the item title. Unfortunately is NTrig, old school Microsoft surface type digitizer. I tried Wacom AES 2.0 pen, and they do not work. But NTrig is better than nothing. Last gripe, the LCD. 4K on a 13" screen is ridiculous overkill. They really should've fit a 1440P screen with 90-120Hz instead. Overall, THE most powerful convertible laptop with one of the most powerful mobile GPU's. Dream machine that does nearly everything, but with a very expensive price tag.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Why 4k on this screen?

    Posted .

    Nice laptop but a 4k screen on this is ridiculous.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear VVVV,

      Why a 4K screen on the laptop?



      ASUS goal is to provide users the first of its kind and the best viewing experience on a laptop.



      Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Small and powerful!

    |
    Posted .
    Owned for 1 week when reviewed.

    I got this laptop to use as both an everyday and a CAD computer and honestly it does both of those well. When I am viewing a pdf, I can use it as a tablet and treat it like an iPad, and when I am doing more traditional tasks like Solid Works or word processing, the keyboard ends up being nice to type on. the trackpad and the touch screen are precise and the lcd looks incredible. My only negative (if I had to find one) is that it can get pretty warm, but it is not painful and that to me is an okay tradeoff for the elevated level of processing power in this small of a package. The docking station connects easily and only takes a moment to connect and boosts performance significantly. Overall if you are looking for a powerful yet very portable computer, I would highly recommend this one.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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