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Customer reviews

Rating 4.6 out of 5 stars with 132 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers highly value the ROG Gaming Desktop's exceptional performance, fast SSD storage, and effective cooling system, frequently praising its ability to run demanding games smoothly at high frame rates. Many also appreciate the aesthetically pleasing RGB lighting and the high-quality build.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-132 of 132 reviews
  • Rated 1 out of 5 stars

    Problems out of the box HORRENDOUS cust support!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DISPLAY DIDN'T WORK out of the box. Asus customer support is a joke, IF they don't disconnect you 10 times. ZERO technical support. Mail in for repair only. Do NOT buy an ASUS product. This is the third ASUS product I've had trouble with out of the box. I should have known better.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear L Peck,

      Please accept our sincere apologies for the problems you've encountered with the desktop and our support team, as well as the inconvenience. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. It will be our priority to prevent another occurrence of this kind. Please allow us to make your experience with ASUS a better one.

      Considering the description of the issue, it seems to be a defect. We recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2308021338-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Cooling, Performance, Ssd
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellence in PC gaming!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quick and easy review if you are looking for PC gaming excellence for an affordable price is look no further. Out of the box the Asus looks awesome. A very solid build with a great design. The panels and edges have a space age look to them that I really like. It has all of the ports you will ever need and then some. The lighting is quite the eye catcher as well. Initial assembly and set up was very easy with Windows 11. I just recently got my first OLED TV so that is my main monitor. And the combo of the two looks awesome. The out of the box performance is outstanding. The i7-1300KF and RTX4060Ti combine for exemplary gaming and overall performance. Connected to my OLED TV using the 2.1 port has the smoothest and best looking gameplay I have personally ever seen or experienced. Sound, cooling, processing, and graphics are insane. And of course the SSD makes it all boot up and be ready to go in seconds. And of course with specs like this it handles all the regular stuff like a breeze. Videos, browsing, docs, and the rest are all just as smooth and trouble free as the gaming side of things. If you are like me and just want a gaming PC that is ready to go and has it all this is a great choice. Top of the line specs, outstanding performance, exceptional cooling, all come together for an amazing gaming experience.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage just like bestbuy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Graphics card went out within 2 weeks they won’t replace or refund since it’s been over 15 days. Let this company die.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Adam S,

      Thanks for informing us that the Desktop Graphic Card has stopped working. We apologize for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.

      According to the description, the issue may be hardware-related, so we recommend getting the device repaired. Please contact our support team at https://www.asus.com/us/support/CallUs for assistance with the repair process.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403004691-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Cooling
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A Great Gaming Desktop for the casual gamer!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had a desktop tower, even at work for a good number of years. As years has passed, laptops have been enough to game, but when I was able to get this, I jumped at the chance. I have in the past just built our PCs but this time around, the specs were just right so I wanted to see if these were good enough to play a casual game or two and stream. The unboxing and set up was super simple. You get a corded keyboard and mouse and additional cords too, which is super cool. I mean when do you ever get spare parts? I never had in the past! The set up with the wifi antennae was a great addition in my opinion. However, it is not required, but hey if it's included, why not use it? While testing the ability to run a demanding PC gaming simultaneously streaming the same game online and also watching various streaming games of other types this system performed smoothly. There was no hesitation in the action or graphics from the (video card). While the system was multitasking, the water cooling makes it very quiet and responses were very fast. The hardware itself was sleek and easy to use with the hook for easy storage of the headset and multiple ports for use in various needs. The included keyboard would have been nicer, if it was RBG to match the tower itself. Bottom line, this tower has more than enough power to push your latest games. And then some. Because of the advanced cooling, it is a very quiet machine and totally recommend this to a casual gamer like myself!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Good performance, but gets heated

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleasantly surprised when I first turned on the desktop after connecting to my 34 inch curved monitor. The colors and the lights inside the desktop was just amazing to see, and I was very excited to start using the desktop set up was quite simple and straightforward and a standard Microsoft guided one. It took quite a while for me to figure out the display port to my monitor, because there were couple options on the back of the desktop instructions pointed me to the display port on the top, but that did not work out for me and It took time for me to figure out there’s another port at the bottom, and finally got it up and running. Oh, after about 30 minutes of use, the desktop got super heated. I’m not quite sure if the fans provided were sufficient for the desktop functioning I set it to performance mode, and it resulted in the heat. Other than the heat, The desktop works perfectly fine and amazing performance with the I7 processor. I tried installing a couple of heavy games, and on the performance mode the graphics looked just amazing, and it was quite impressed with the clarity in the frame rate. I did not notice any drops in performance during the two hour gaming. At one point, I also started hearing a lot of noise from the Desktop. I’m looking to add a couple extra fans to the CPU To see if that takes care of the heat. Overall, I’m on the fence right now dumb stuff, providing a final Feedback to the desktop. Performance is just amazing, but the heat of the CPU and the sound brings down the rating of the rest stop in my opinion. Hence giving it three stars.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the desktop. We sincerely apologize for the performance issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.

      Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. Alternatively, if the issue persists, you can contact our support team at https://www.asus.com/us/support/CallUs for further assistance.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and include the case number "N2310008517-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1015064/ Asus

  • Pros mentioned:
    Ssd

    Rated 5 out of 5 stars

    All goes well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I order this pc friday and it well be here the 29 of this month im a bit anxious bc i saw the asus for $999, i7 13700f , 16GB ram 3060 rtx , 512 gb , ive been debating oh which onw to get but i got the $1,500 this comes with i7 13700KF 32GB ram 1ssd tb and a 4060ti, and i had some questions bc this is my first time with a pc and i wanna make sure it has wifi in the system or do i have to buy an adapter if fhats completely fine. I cant wait to start playing pc games and streaming on the weekend , was it a good purchase compared to the $999 and $1500 i would love some feed back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mid to upper tier starter PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just getting into PC gaming and bought this pre-built as a mid tier starter PC. Was delivered very quickly straight to my house with no issues, easy to set up, and so far I don’t have any complaints. Runs every game I’ve played smoothly and at a high FPS. Would definitely recommend for anyone wanting to get into PC gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 1 out of 5 stars

    ASUS is trash

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS use to be a good brand but it has turned to trash in the last few years I purchased a new computer in 2022 always had problems. The computer was always shut down in the middle of whatever you were doing called several times for assistance, and was told the drivers were out of date. I was told the bios was downloaded incorrectly. It was always my fault…. I finally downgraded from windows 11 to windows 10 and now, instead of shutting down would just be frozen on a blue screen. The blue screen gave me a code. I believe it was WHEAT_ uncorrectable error, which means hardware failure… I was told to mail the PC desktop and for repair but when they did the RMA the lady said it was a laptop and I told her no it’s a desktop she said no laptop desktop same thing which I found strange but whatever mailed it in on February 2, 2024 as of today Monday February 26 2024 no one knows anything or even where my pc is the North Carolina office is a joke… everybody sorry but no one does nothing buyer beware… get yourself a dell. My dell from 2006 is still working excellent……… I think I’m just gonna get my son an alien….

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    fits perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a wonderful gaming time! There has been no lag. YA !!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love best buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There nothing to disagree..values are amazing products are high quality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ASUS ROG Gaming Desktop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Machine, easy set and has a lot of power. No Problems

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    ASUS KILLS THEIR OWN PCS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    INSTALLING "OPTIONAL UPDATES" FROM WINDOWS WILL CAUSE BLUE SCREEN. Garbage. They nuked their own computers and you cant even boot from USB because they disabled CMS in the version of the BIOS they upgraded me to, so now I have an expensive paperweight. Seriously google it and they've got it all over the place. Give your money to a smarter company.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Joel R,

      We sincerely apologize for the performance issues you've faced with the desktop and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. To investigate the problem further, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403004691-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

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