Customer Ratings & Reviews
- Model:
- G15CS-B8
- SKU:
- 6401065
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the ROG Gaming Desktop's performance and find it to be a good value for its price. Positive feedback also highlights the ease of setup and use, along with its appealing design. However, some users express concerns regarding the motherboard, power supply capacity, and cooling system, suggesting potential areas for improvement.
This summary was generated by AI based on customer reviews.
TURN AROUND NOW DONT BUY THIS PC
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please god dont buy this. 1500 bucks and within 6 months started screen flickering, hanging up, etc. Just like the other reviews state, there is basically no support to be had either. This is a pc i planned for work and gaming. It can barely do either. It just doesnt make sense considering its a pretty high end combo of components. If i had to guess, it would be faulty board or m.2. If you see the board, you will be alarmed by the underwhelming power delivery. I wanted to love this pc but for 1500 bucks, its an absolute rip off to the point where i will have to harvest the cpu and gpu in ordwr to build my own because nobody will help me. The ONLY support offered was mail in repair. If i do that, i will lose my job, and the pc will then be pointless. Please dont put yourself in this situation.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the screen is flickering. This is absolutely not the kind of experience we want any of our customers to have. Have you tried to use a different cable? For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
good one
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cant upgrade a lot so it good if you want it for a 3 or 4 years.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear NEUTROSTARS,
I'm sorry to hear that you are unsatisfied with the upgradeability of this machine, that certainly sounds like a frustrating situation. I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2105036538-0002 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
ASUS and the non-stop lies.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very let down with this product. Out of the box it would not boot right. The worst part was ASUS would have nothing to do with me. They forced me to contact BestBuy. This was only the tip of the iceberg of ASUS and it's lies.
No, I would not recommend this to a friendjust upgrade the ram please and power supply
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just please upgrade the ram and power supply if u want
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I will be letting the related department know about this concern for continuous improvements to the product line. If you have any technical concerns,
feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Motherboard
Bad bad bad.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel I was robed. The motherboard is geniric. PC had not been setup right. ASUS site has no info about the motherboard. ASUS was just the no help about every question I had.
No, I would not recommend this to a friend Extremely.......
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so unbelievably excited to recieve this computer and i had such high hopes. And for a week and a half all it did while using it was freeze for long periods of time in the middle of games, even just basic things like netflix or hulu playing and it made a god awful noise when it did freeze. I got it on the 12th which was a week and a half ago, and now today it doesnt work. Nothing in it turns on, so now after spending 1600 to get this thing IT DOESNT EVEN WORK! Im so unbelievably dissapointed. Did every single thing possible for troubleshooting, and still nothing. Soooo thanks for sending me something that barely worked for a week and a half just to quit FOR NO REASON.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you have this device sent into Best Buy so there team can look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Just build your own PC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably could have ended up building this for cheaper
No, I would not recommend this to a friend- Cons mentioned:Power supply
Poor power supply
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son liked this computer. Only problem is the power supply was underrated for the computer and blew up at 24 day. Best Buy refunded and we are purchasing a different computer. Thanks Best Buy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the issue you're having with the power supply on this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Cooling
Worst PC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst PC ever!!! cant even return it since its only a 15 day return policy!!! freezes up for a few seconds constantly! over heats! and display is somewhat going bad!
No, I would not recommend this to a friend - Cons mentioned:Power supply
BAD
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy , The Power Supply Is WAY TOO LOW for Gpu the Gpu Requires 650 wats and the Pc only comes with 500 Wats ,My Power Supply Fried My GPU
No, I would not recommend this to a friend HOT GARGABE
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.JUST HOT GARBAGE Constant issues * FREEZING for no reason * fail to boot constantly update for now trashed freaking thing because I was tired of sinking money trying to get it fixed and with no one able to reproduce the problem I said f- it and trash the f- thing I like the Asus brand I'm just disappointed this high-end machine gave me so much grief I wish I could get a refund but that isn't going to happen what i mentioned before and it being well out of the return window Asus do better please I really like your products but this just unaccetble
No, I would not recommend this to a friendEndless crashing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer crashes average 3 times a day during last 2 weeks. What I did is just playing league of legends with medium graphic setting and 60 FPS. I had to hard restart every time and wait for 10 mins for the computer to “repair itself” and turn back on, but almost half of my restarting will fail so I had to hard restart again. Tried to reset the computer and erased everything, but problem remains.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Ryan,
I'm sorry to hear that your machine is crashing multiple times a day. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. If you haven't already, please follow the link below to update your BIOS, and also verify that you have installed all available Window's updates. Is the computer display any error codes when it crashes? Please reach out to me at [email protected] and include case #N200829310 in your email for reference. I would be happy to help troubleshoot this in more detail.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
BIOS: https://www.asus.com/supportonly/G15CS/HelpDesk_BIOS/
Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son for Christmas and he was so excited. Had it about a week and he calls me while I’m working and tells me it won’t turn on. So when I got home I had a look at it flipping the on/off button trying the power button and nothing. I called Asus and asked what they think I should do and they told me to take it back to the store and see what they say. Well I wasn’t playing games after I spent almost $1600 on a computer so I returned it and told him I would buy him a different one when they come back into stock. Would not recommend this computer
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. First make sure you are getting power to the unit and the lights are on, otherwise, you want to solve this first. Please confirm your monitor and cables are working okay and try to connect to a different working system with the same cables to verify this. Re-check the connections as well. If your monitor or TV has different input selections, make sure the correct setting is used, or cycle through all the inputs to find the right one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Power supply
Power Randomly Shuts Off
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer looks great but it won't stay powered on. The power will cut out without warning. Hoping to get this resolved or we'll be returning.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the desktop won't stay powered on. This is not the type of experience we want any of our customers to have. Have you tried to use a different power outlet? You can further explain this matter to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Defective Nivida graphics card
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Only had the pc for 3 day when it crashed on me when I was playing a game. The nivida Control panel didn’t respond or detect the rtx 2070. Instead it depended on the basic display driver For display
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
t's regrettable to hear you've encountered issues with the unit crashing after 3 days of usage. This must be frustrating, did you review the device manager to see if the dedicated graphics card is disabled? If not, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Frames
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i got this PC today and im really sad to see that my frames are dropping. I play on all low setting on fortnite and i cant even get 240 FPS.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the FPS is dropping. Most time this can be normal as video fps drops because the scene has changed and it takes CPU/GPU processor to calculate the distant landscape, but in a few seconds, the fps return to normal. Please ensure to update all drivers from our support site and keep windows up to date. If you need further assistance, please visit our ASUS Support Webpage. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Drivers and tools: https://www.asus.com/us/Laptops/ROG-Strix-G15-17/HelpDesk_Download/
Asus tower
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t even had the tower for a year and are already have issues with the display
No, I would not recommend this to a friendThe GPU broke on me! Wouldn't Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After searching for an entire day I was able to locate an open box in Chicago BestBuy. Had to drive 2 hours to pickup only to find the 2070 Super broke on me. I tried all common troubleshooting (driver update, diagnostics check) but nothing worked. Returned it! Now my search for a gaming PC continues :(
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vivek,
I certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Power supply
Bad Computer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer would not turn on within 9 weeks of purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ElMonteSlim,
I'm sorry to hear that your machine is having boot issues. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. If you haven't already, please contact Best Buy directly to arrange a warranty repair. If you have any general or technical questions, please email me at [email protected] and include case #N201081057 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow so amazing amazing amazing nice nice cool cool . But had to return
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kenken185,
Thank you for taking the time to share your feedback on this model. Power meets portability in the versatile ROG Zephyrus G15, which puts premium Windows 10 Pro gaming in an ultraslim 1.9kg chassis. Performance is fast and smooth with up to an AMD Ryzen 9 5900HS CPU and GeForce RTX 3080 GPU. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. We would be very happy to assist you. Can you tell us with detailed information what is your issue with the device?
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support