Customer Ratings & Reviews
- Model:
- G15CS-B8
- SKU:
- 6401065
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the ROG Gaming Desktop's performance and find it to be a good value for its price. Positive feedback also highlights the ease of setup and use, along with its appealing design. However, some users express concerns regarding the motherboard, power supply capacity, and cooling system, suggesting potential areas for improvement.
This summary was generated by AI based on customer reviews.
OVER CHARGE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OVER PRICED BEST BUY OVER CHARGED IT. SO I HAD TO RETURN
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
It does not work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchase a new machine. Tried a few different HDMI cables. It does not even start. The BIOS boot screen appears for a few seconds and then monitor goes dark and says there is not signal. What a heck??
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the unit is unable to boot, this must be frustrating. Were you able to hear the fans and the CPU? Seen that you have just purchased it, please reach out to your place of purchase. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Gaming desk top
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son, was excited to get rolling when less than 2 weeks he pressed the power button and computer would boot up. Geek squad offered to send to manuf which takes 6wks to get back on a new computer. We returned this and bought a different brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Doug,
Thank you for sharing your feedback on this model. We're sorry to hear that your computer is not booting up and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Computer having Internet site time out errors
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this computer in order to have it when my Granddaughter came to visit. I paid extra to have it shipped to me on time only to have this computer have connection time out errors on numerous internet sites. I wish Asus had better quality control on their products.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the internet connection. Most time this error could occur due to the ISP. We do recommend that you update all drivers and if that doesn't resolve your issue, please visit our ASUS Support Webpage. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
don't do it. trust me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.randomly restarts while doing ANYTHING, trying to figure out what the heck is wrong with it. VERY FRUSTRATING!!!! Not exactly high quality, hate that the on/off button is on the front, my dog leans on it and turns it off also! pathetic.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear that your unit auto reboots. We would recommend that you back up your data and perform a system reset. If the issue persist, we would recommend that you reach out to Best Buy so their team can look into this issue.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Suddenly shut down and restart when I am just play league of legend. Can’t imagine how angry you are when losing a promo
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the unit restarting automatically. This is not the type of experience we want any of our customers to have.
Are you seeing any error code on the screen?
Is your computer overheating?
I'm here to assist you, you can reach me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Unimpressive
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped turning on today. What is this like day 95 of owning. The Geek Squad wants a non refundable $85 dollars and 3 week window just to diagnosis. Fairly unimpressive all around.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Unimpressive,
I'm sorry to hear that your machine failed after just three months of use. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have already sent the unit in for service, but I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2103086856 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Worst set up possible do not buy!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went threw two computers thinking that the second one would work within 3 days the graphics card crapped out and the screen would show pink lines. Poor built and never buying rog again!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Kmh99,
I'm sorry to hear that you had performance issues with two of these machines. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. If you haven't already, please contact your reseller for a return. Can you please send me the serial numbers from your units? I'd like to investigate these cases for quality control. Please reach out to me at [email protected] and include case #N200758155 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Freezing issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had freezing issues right from the start and had it shipped out to get repaired and still had freezing.
No, I would not recommend this to a friendMic doesn’t work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio input and mic did not work on startup, called customer support, they were nice but did not resolve the issue,
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the mic is unable to work, this must be frustrating. If not already, please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1015515/
Crap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On my way to return this peice of crap it came in terrible condition missing things and had so much damage piece of crap
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that you receive the unit in a terrible connection, this must be frustrating. Glad to know that you are returning, we do hope that you got a replacement. If you have any concerns, feel free to reach out to me at [email protected] and provide this link for reference.
I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Trash
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer a week ago and it’s not starting up and I have to return it. Stay away from this trash.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hobbyists,
We are truly sorry you had issues with starting up the device and had to return it and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
1400$ for 30 days of play.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.30 days in. Freezes mid match. Restarted and wont boot back up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chomp,
We are terribly sorry the device restarted and won't boot up and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you. Please complete a hard reset on the device, please follow the steps below.
1. Ensure the device is completely turned off.
2. Ensure the charger/ power cord is not connected to the device.
3. Press and hold the power button for 60 seconds.
4. Please turn on the device.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor build , returned the first day I got it, buy something else
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that you had to return the unit due to the poor built. I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Did not meet our needs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had no expansion slots. Had only one. We needed many more
No, I would not recommend this to a friend- Cons mentioned:Cooling
Asus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this was a great desktop. My son was able to use for all his personal and gaming needs. The only downfall is based on what its being used for and for how often its being used. , it did overheat often after 3 years. My son was unable to add extra pieces or fans to help upgrade the device itself. Diagnostics were good but parts I needed were not available However Best Buy has always been awesome in finding ways to best assist the customer. I was able to get credit due to these issues and get pieces my son needed for his computer to make.
I would recommend this to a friend - Cons mentioned:Motherboard
Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 3 years then I've run into multiple issues with everything. First it was the CPU. Then the graphics card. Then the motherboard. Really wish it could've lasted longer for the price point.
No, I would not recommend this to a friend - Pros mentioned:Performance
Great Buy From Best Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this PC back in 2020 and it still runs like a champ and I can max my graphics in all the games that I play!
I would recommend this to a friend Personal computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ran this machine until recently served me well only 4 stars because not very diy friendly
I would recommend this to a friendGood
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for three years but ssd shut down eventually and had to get a new one
I would recommend this to a friend