Customer Ratings & Reviews
- Model:
- G15CS-B8
- SKU:
- 6401065
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the ROG Gaming Desktop's performance and find it to be a good value for its price. Positive feedback also highlights the ease of setup and use, along with its appealing design. However, some users express concerns regarding the motherboard, power supply capacity, and cooling system, suggesting potential areas for improvement.
This summary was generated by AI based on customer reviews.
good pc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good beginner pc .
I would recommend this to a friendWorks good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great 4 years later, no issues for me at all :)
I would recommend this to a friend- Pros mentioned:PerformanceCons mentioned:Power supply
Great PC - Terrible PS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great PC with 0 issues and can run any triple A title at a great and steady framerate. The power supply is the issue. Only 500 W for a 2070...a 2070 needs a greater power supply. My PC is randomly turning off through the day because there is not enough power. Would really appreciate some help with this...
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear cometsans,
I'm sorry to heat that you are unsatisfied with the power supply in your machine. This is certainly not the kind of situation that we want any of our customers to have. We certainly understand your concern about maximum power capacity, but please rest assured that your machine is designed to operate at peak performance with the power supply you currently have. If you are having stability issues with the unit, I would be more than happy to help you troubleshoot those errors. Please reach out to me at cl-lane@asus.com and include case #N2101031196 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Beast PC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it over 2-3 years now, its ran amazing no issue
I would recommend this to a friendROG ASUS GAMING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was so good i used 4 years no any problem i love best buy stuff always good item and I appreciate it thank you
I would recommend this to a friend- Pros mentioned:Performance
best pc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.CyberPowerPC - Gamer Master Desktop - AMD Ryzen 7 3700X - 16GB Memory - NVIDIA GeForce GTX 1660 Super - 1TB HDD + 500GB SSD. great amazing
I would recommend this to a friend - Cons mentioned:Ram
Solid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it has worked phenomenal for me great graphics only thing I don't care for is the one stick of 16gb ddr4 otherwise its pretty solid
I would recommend this to a friend Power button not connected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as I got home I hooked everything up amd pressed the power button....... No power. So I took the front of the case off and found that the power button wasn't connect to the cases power button. Intried putting it back together but no matter where or how I put the interior button on it will not hold steady enough to be used by the exterior power button. Other than that its a great pc. I just gotta figure out how to utilize the outer power button instead of leaving the front case off.
I would recommend this to a friend- Cons mentioned:Power supply
Desktop power cuts out.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prior to buying this desktop I purchased a G15 laptop. It had issues staying connected to WiFi so I returned it to bestbuy. I figured a gaming desktop would be more reliable and would give Asus a second try ( it was also the only gaming desktop in stock). A week into owning this PC and it the power randomly cuts out. Also Asus is no longer providing phone support. I have placed a claim with Asus but will probably return to bestbuy. I am a person who never writes bad reviews or returns products for minor reasons. I have never experienced this level of problems with an item.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Russell,
I'm sorry to hear that you have had issues with multiple ASUS products. This is absolutely not the kind of experience that we want any of our customers to have. Is the machine completely powering off, or crashing and rebooting? Are any error messages displayed? Does this happen when gaming or also on the desktop? Please reach out to me at [email protected] and include case #N200858947 in your email for reference. I'd be happy to help you troubleshoot this in more detail.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
- Cons mentioned:Power supply
Pc Turns itself off and reboots completely!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this pc so I could play all sorts of games at very good settings and right when I thought i was ready to play with friends it turns itself off and reboots. I found a fix for this problem for about 2 months and than randomly it started happening again. I do not know if it is a power supply issue or what but I am really angry that I had to lower how much power my specs could use just so I could play, which only let me play for 2 months.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Braden,
We would like to extend our sincerest apologies for the desktop randomly turning off and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. We are recommending to complete a system refresh on the device, please follow the steps provided below.
1. Click the "Start" button.
2. Click "Settings".
3. Click "Update & security".
4. Click "Recovery" then select "Reset this PC".
5. Click "Get started". Click "Keep my files".
6. Click "Reset".
We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact us via email at (Customer loyalty @ Asus .com) Please remove the spaces and please use this link as a reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only issue I have is the computer freezes and then restarts itself. First it will freeze, then reset as if nothing happened. There are no errors, the pc seams normal and then after the freeze the fans spike to max and then it restarts. Im not always one to follow forum advice but its apparently a bios fix and asus doesn't seam bothered much by it. It is thoroughly mentioned in the reviews for this computer. Other than this issue, the computer handles like a dream. The one issue though means I wouldn't give it to a friend if it meant saving his life.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Travis,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. We would recommend that you back up your data and perform a system reset.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
beast of a pc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought this pc december 1st, its a beast. great for gaming, multitasking and streaming. no flaws, but i do wish my rgb settings would save every time i turn it off and on.
I would recommend this to a friendPlease don't buy this.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly when i first purchased the pc i was very excited. But now i'm having all sorts of issues playing games i should have 0 issues with. From the pc RANDOMLY not seeing my monitors despite the fact that i've been nothing but gentle with it. It literally crashed my pc multiple times when i played a simple game like Roller Coaster Tycoon on steam. (not kidding) Then when i finally got over to what i really wanted to play which was Final Fantasy XIV even on the lowest of graphics the game crashes. Heck even today i tried to do the benchmark for FFXIV Endwalker and it randomly crashes there too. At first i had ignored these issues which honestly i shouldn't have i figured what the heck it's probably an update or something the issues have still persisted since i purchased it back in feb. This sucks because it's very expensive and trusted that since i was buying from a retailer such as best buy that it'd be fine hence my reason for not getting a warranty. Feels like i giant paper weight at this point in time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Winda,
Thank you for bringing this to our attention and I certainly understand your frustration. For improved stability please make sure you’ve updated your drivers to their latest version, you can update your drivers via Armory crate in your settings tab. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Your case for reference is N2011010273-0009.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.computer tried to tickle my but and pinch me i was very sad and moaned a little after
I would recommend this to a friend- Pros mentioned:Performance
Terrible PC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This PC started out fantastic, runs very well on highest settings on most games, the 2 fans in it do the job managing its temperature, and everything was okay, but in the past 2 days, ive had 3 random pc shut offs. The pc just shuts off on its own with no pop ups and such. Based off this experience, i really do not recommend this pc for its price, very bad.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the PC randomly shutting. This must be frustrating, did you try using a different power outlet? Did you try to review the temperature to see if it is overheating while gaming?
I'm here to assist you, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Will turn off all of a sudden
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The pc will turn off when I load into an app so I don’t know if it is the build or not
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Sethc,
We are terribly sorry to hear that your laptop is automatically turning off when you open an application and for the inconvenience this has caused you. This model undergoes intensive quality control and testing for both hardware and software. ASUS also provides a warranty for the unit in order to fix or repair any isolated issue. Please allow us to make your experience better. We are recommending to complete a system refresh on this model, please follow the steps below.
1. Click the "Start" button.
2. Click "Settings".
3. Click "Update & security".
4. Click "Recovery" then select "Reset this PC".
5. Click "Get started". Click "Keep my files".
6. Click "Reset".
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Cons mentioned:Cooling
Crap - Cooling System Overheats/Parts Not As Shown
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!! WASTE OF MONEY!! AND BESTBUY WON'T REFUND MONEY!! PIECE OF CRAP!! Came without operating system! Overheats! Came without the advertised items. Does not work in normal gaming parameters.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear thegamerguy7777,
I'm sorry to hear that you received a unit with no operating system installed. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. Why is Best Buy refusing your return? Have you contacted their customer service team for a resolution? I will also forward your case to the Product team for review. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N200795799 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
not working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and at first worked fine. then the next day when I was playing a game my moniter crashed because of the gpu. I don't know what happened but it won't connect to the moniter now.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Braylen,
I'm sorry to hear that your machine crashed after just one day of use. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. When the machine crashed, did you get a blue screen? When you try to power on the machine, do any of the fans begin to spin and do you hear any tones from your PC speakers? Please reach out to me at [email protected] and include case #N200718226 in your email for reference. I'd like to help you troubleshoot this in more detail.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 5 months and now it just won't power on. I've bought much cheaper PCs that lasted longer. It's a shame really. Worked fine for my type of gaming. But at this price point it can't even survive a year of use?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steven,
We certainly understand your disappointment and the inconvenience this may have caused if the desktop PC will no longer power on prematurely after 5 months of usage.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I game call of duty. DO NOT waste your money on this. Go have one built. It crashed constantly and it’s trash. You’re welcome.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the PC constantly crashes, this must be frustrating. Are you getting a blue screen with an error code? Have you tried to update all the drivers? Have you tried to use our My ASUS app to troubleshoot this matter? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support