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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 420 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers admire the ROG Gaming Desktop's performance and find it to be a good value for its price. Positive feedback also highlights the ease of setup and use, along with its appealing design. However, some users express concerns regarding the motherboard, power supply capacity, and cooling system, suggesting potential areas for improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 420 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Computer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had an issue with this computer super fast extremely reliable.

    I would recommend this to a friend
  • Cons mentioned:
    Cooling, Motherboard

    Rated 5 out of 5 stars

    Great but needs two things!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this computer for a few months now and I have had no problems with it. I love this computer. 3 display ports and one hdmi port makes it super easy for multi-displays. I have two complaints about it though one is their isn’t enough fans. One is on the back of the box and one I believe is on the GPU (CPU). The other complaint is that it doesn’t have enough USB ports unless you buy one of those 4 usb plugs.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Good quality for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For being a prebuilt it is pretty good. The only down side is that you need to get 2 sticks of ram, for it only comes with one. Wait for a price drop and get ram and you will be happy. I play rainbow and it runs at 200fps on high quality. For honor at 100fps. Forza 4 at 140fps (extreme quality)

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    PC

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great PC for starting. Not overpriced. i gave it a try for my first PC.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Bought over a year ago

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing PC I can play any game that I want no problem!

    I would recommend this to a friend
  • Cons mentioned:
    Cooling, Ram

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this desktop because I wanted to start gaming on a pc and it’s good but I don’t know if it was my pc but it only came with 1 16gb ram stick, and another thing it only has 2 fans

    I would recommend this to a friend
  • Cons mentioned:
    Motherboard, Ram

    Rated 4 out of 5 stars

    It really is an amazing pre-built.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this computer so far. My only disappointment comes from the motherboard, it isn't the greatest and ram slots are limited. USB port also, but for the price I ain to bothered by it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Power supply

    Rated 2 out of 5 stars

    Great are first but now its worthless

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the time of this review I have owned my machine for 6 months. Right out the box everything was great. Could play all the games I wanted with zero issues and could even play newer games at max settings. Cyberpunk 2077 for one example. Now, I worry about this machine as one glaring issue has shown. This build will randomly shutoff and restart itself with no warning. It has happen 5 times since purchase and three of those happened today. If you are planning on using this machine for it's intended purpose, gaming, this is extremely concerning. Hours are gameplay can be lost. Online games are worst because you then have to relog into the game and hope nothing went wrong. Now here is the good kicker. There are plenty of other reviews this BestBuy site that reports this same problem. Others have tried to fix the issue themselves but cannot find a fix. Most say its the PSU that needs to be switched but some have reported that doesn't work as well. I tried using ASUS online customer support tool as a way to get direct manufacture fixes but THIS MODEL IS NOT ON THEIR LIST OF PRODUCTS. When searching the model through google, bing, and yahoo THIS MODEL DOES NOT EXIST OUTSIDE OF BESTBUY STORES AND ONLINE MARKET. Overall, the pricing for this machine is great and is hard to beat. But there is something going on that is causing power problems that cannot be explained, searched, or fixed. I recommend that onlookers continue looking

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Titancrit,

      I'm sorry to hear that you are experiencing persistent crashing in game with this machine. This is absolutely not the kind of experience that we want any of our customers to have. Based on your description, I would recommend contacting Best Buy customer service directly for a warranty repair. It appears there is a hardware issue with your machine. I will also forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N2103065801 for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Performance
    Cons mentioned:
    Cooling

    Rated 5 out of 5 stars

    Excellent Desktop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This desktop is great for gaming as i am able to run all the games I want to. It has performance levels as i am able to game for hours to days without it overheating. It runs my favorite games suck as Minecraft, roblox, Valorant, Fortnite and many smaller games such as flash games and pokemon mmo. I am very satisfied with this purchase as it is worth the money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some problems with the pc like the graphic card not showing any display always and to remove and re install it. Only happen about 4 time

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, this is a good rig. Good performance and easy setup.

    I would recommend this to a friend
  • Cons mentioned:
    Motherboard, Power supply

    Rated 5 out of 5 stars

    Decent Deal for a Good Gaming PC

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as gift for my son and ended up buying a second one, the M2 SSD and 2070 super makes this a great deal. Honestly the Power supply should be more than 500w if you ever want to add to the PC. And the weakest component is the i7-9700F but that's good enough to play most games without too much issue.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    PERFECT UPGRADE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sweet machine! Works perfectly for my 11-year old daughter. Quick ship to Hawaii & easy setup with Oculus as well. Chose this unit as replacement for inferior: iBUYPOWER - Gaming Desktop - Intel i7-10700F - 16GB Memory - NVIDIA GeForce GTX 1660Ti 6GB - 480GB SSD + 1TB HDD VERY PLEASED WITH ASUS UPGRADE!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Average and Great all in one

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, don’t leave on overnights and look after the cleaning and maintainer of your computer. Runs great, amazing storage, amazing parts, and love the build and rgb. Would recommend but there are better options since my purchase back a couple years.

    I would recommend this to a friend
  • Cons mentioned:
    Motherboard

    Rated 5 out of 5 stars

    Excellent intermediate gaming PC and great value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as an entry into the to PC gamer environment we have so far this PC performs very well with moderate/high frame rates in most games we have installed. We are using a 27" 2K curved gaming monitor @ 60HZ for reference on frame rates. For the price, it's a power house. The video card alone retails for a third of the cost of this PC...which demonstrates the overall value. Pros: -Fast NVMe SSD loads Windows fast -Very good video card with gobs of memory -Aesthetically pleasing look with nice (but unnecessary) LED lighting in front and inside case. Cons: -As others have mentioned there are ONLY 5 USB ports(3xUSB 3, 2xUSB2), not 8 as described. We are over it...buy a USB hub if you need more. -Two cooling fans on the case can be a little noisy during play as the system heats up -Included wired keyboard and mouse are basic at best Overall very happy so far. Will update review if something changes!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great starter gaming pc

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this gaming PC for my son, very nice PC, setup was simple. Could not give 5 stars due to the keyboard that came with the PC was a faulty keyboard that did not work, major disappointment. I tried the keyboard on another pc I have at home and still didn’t work. I contacted ASUS customer support and no one was available to assist, I then contacted best buy technical support and an agent tried to assist me, but no success, after 3 hours on the line I still have a keyboard of no use.

    I would recommend this to a friend
  • Cons mentioned:
    Power supply, Ram

    Rated 1 out of 5 stars

    Random Power Shut Off

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the machine works, it would great. However after a couple weeks of having it I started experiencing random shut offs. I did some research and noticed that the 500w power supply might not be sufficient enough for the GPU. Fair enough, added a new 750w power supply. Still had issues, then opened up the rig to make sure everything was tightened down properly, installed the same stick of RAM that they had in there since there was only 1 stick of 16 installed I hoped filling both ports would help alleviate some of the strain on the machine. However, after doing all of this I am still experiencing random shut downs. An IT friend of mine and I have been trying to trouble shoot the issue to no avail. We are trying our best to find the issue, but there are no signs of what the issue might be. I would NOT recommend this rig to anyone not willing to try and put some extra work into it because even with the work I've had done to it from a working professional, the issue still remains. After 1 month of use and so much troubleshooting, I'm starting to believe it just isn't worth all of these problems, but I have no choice other than trying to fix it. ASUS did not do well with this rig.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Scott,

      I'm sorry to hear that your machine is having persistent power issues. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. Does the machine post any error codes, or simply crash? Does this happen when gaming or during light loads? Please reach out to me at [email protected] and include case #N200881716 in your email for reference. I'd like to hole you troubleshoot this in more detail.

      ​Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Rated 4 out of 5 stars

    Decent starter PC

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It definitely a nice start setup to have at home. I mainly use it for work and a little gaming on the side. Though I am a little disappointed that it only has 5 USB Type A, + 1 USB Type C but in the product description it says 8. I have yet to find the missing 3 connections.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    ASUS ROG Gaming Desktop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the computer for a few months now and it runs pretty well, only had about two stutters throughout seven months. I would recommend upgrading the memory and motherboard later down the road, but overall it is a decent PC build but you could prob find another prebuilt cheaper for the price. (paid 1.5k after taxes)

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great gaming pc

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing PC. Cyberpunk 2077 runs great on this if that tells you anything about it

    I would recommend this to a friend
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