Customer Ratings & Reviews
- Model:
- G15CX-B10
- SKU:
- 6401068
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers find value in the ROG Gaming Desktop's high performance and powerful GPU, frequently praising its quiet operation and ease of setup. However, some users reported issues with the cooling system, RAM configuration, and fans, while others expressed concerns about the price and power supply. The overall experience appears to be positive for many, but potential buyers should be aware of these reported drawbacks.
This summary was generated by AI based on customer reviews.
Capable but not really happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this with word from the sales associate that it would be upgraded whenever I was interested. After purchasing and having it home, I quickly learned that I could not do what I wanted . It is a capable computer but would have spent my money differently had I not been misinformed.
No, I would not recommend this to a friendGaming computer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good. Currently no issues. Seems functioning as should ba
I would recommend this to a friendAsus ROG w/ RTX 2080 Super
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good system. The RTX 2080 Super is excellent for gaming and with the current state of video card availability it makes it way better. Motherboard and expansion is meh but if you are that picky you're probably building your own.
I would recommend this to a friend- Cons mentioned:Price
To many issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this pc for the ibuypower 10700k and I am glad I did. I have had bad luck with ASUS computers in the past they to cramped and too hot! and the money not worth it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Der4loa07,
I'm sorry to hear that you had overheating problems with this machine. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N200882575 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
My
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good good good good good good good good good good good
I would recommend this to a friendDecent PRE BUILD, but you cant upgrade in the futu
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent PRE BUILD, but you cant upgrade in the futu
I would recommend this to a friendASUS ROG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for godson to do his college work on AND since the Xbox Series X is no where to be found, he can do the cross platforms games, NOTE: to use dual monitors requires a special HDMI card adapter.
I would recommend this to a friend- Cons mentioned:Power supply
It was good... at first
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the machine in February 2021 and it ran well and pretty good unit I had not run into any of the cooling issues or other things I had seen reported as problems and then August came and the unit started having intermittent power issues and shutting it self off. So I took it in under warranty for repair to find out that the Memory, Power supply and Motherboard where all toast and needed to be replaced.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Trevor,
We're sorry to hear about the unfortunate experience you're having with this model. Rest assured we have this information passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Cooling
Where are the Fans? wait theres only 1?!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this great sounding pre built but upon further inspection I've noticed that there was only one fan for the whole entire system? I've played Modern Warfare for about 40 minutes and I could feel my room heating up! poor fan, I wasn't going to be surprised if I got a forced shut down from the heat, returned the next day.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are deeply sorry to hear that you are not pleased with the device design and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. This information will be passed on to our development team for improvements.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Love this desktop.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed this desktop, it met all my expectations. Be careful though it has a small manufacture error you may need to get fixed one day in the power button preventing it from turning on.
I would recommend this to a friendGaming computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son love it for the small amount of gaming he does but will last a long time for his use. Is able to hook up his oculus2 so it’s perfect for him
I would recommend this to a friendThe GRAPHICS CARD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing gaming PC to own! The graphics card is outstanding. Then again, I am upgrading from a 2006 Toshiba laptop lol. Super happy with this purchase.
I would recommend this to a friendExpected more for price. Better options available
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price you’re paying. I expect way better cooling. It was only a few degrees away from 100. It ran well, just don’t expect it to live longer than 8 months in decent health with those temps. Paying for such a nice design I expected to At least be able to install more fans, but no you can’t install more fans. So you just have a relatively bad cpu fan and one right next to it. So minimal airflow. Ran super hot and was super loud. I think you’re better off looking else where
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nekochan,
We are terribly sorry the device is overheating and for the inconvenience, this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Love this new computer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Christmas present- even though we didn’t actually get it until Jan 6. My son loves it. He does a lot of video editing and games with his friends on it. Excellent!!
I would recommend this to a friendPC for less
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great for the money! i really enjoyed this PC and i think most people would like it as well it really has a nice blend of parts that for sale this is a good buy
I would recommend this to a friend- Cons mentioned:Fan
Bambooseld
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the same price I paid might as well get the new one! Mother board is small back fan isn’t working needs upgrades asap
No, I would not recommend this to a friend Great PC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast secure and prompt shipping. It took some time due to the holidays to find this item, once I found it I was able to get it quick with little problems.
I would recommend this to a friend- Cons mentioned:Fan
Amazing! DOA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this computer today after my other computer broke. I sent my other computer to best buy and they gave it back to me still broke so I thought hey I'm just gonna grab a new one and see if they can fix mine. WORST thing I have ever done... I unboxed the "computer" plugged everything in and it went straight to the BIOS menu. On top of that had a fan that didn't work and probably a nonfunctioning motherboard. Don't buy this computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Donnee,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Speed
Ehh not too pleased.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well it was sold as open box... In reality. There was no box. No cords. Nothing.and damage to the cpu cooler that comes from user error.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that you are not pleased with the purchase, this must be frustrating. You can reach out to your place of purchase for a refund/replacement. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Gaming computer does nice job for 3-D photographer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works nicely but had to add 8 TB drive to hold my 3-D pictures and flatties. The light show as it starts up i fine for 10 year olds, but I am 75.
I would recommend this to a friend